• Tickets.Expert

Overview

Tickets.Expert has a rating of 3.6 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
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What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user jessem82
1 review
0 helpful votes
September 30th, 2017

This site is easy to use. But I havent received my tickets yet. Makes me a little nervous and concerned.

Thumbnail of user crystalh64
1 review
0 helpful votes
October 23rd, 2017

We would of liked to have our downloadable tickets sooner than 10/16/18. But it was a very simple process for ordering.

Thumbnail of user christopherv30
1 review
0 helpful votes
October 23rd, 2017

Very good service, offered tickets when the event was still unvalaible. I am recommending tickets. Expert to all my friends. I look forward to the venue. I was unhappy with the service fee but it will pay off when I get to go to the game.

Thumbnail of user beavenm
1 review
0 helpful votes
November 27th, 2017

Very simple website although the service charge was a little ridiculous. I would use you guys again.

Thumbnail of user colinm76
1 review
0 helpful votes
December 21st, 2017

I was somewhat aghast at the service fees which ticket purchases attract in North America compared with UK

Thumbnail of user chadl86
1 review
0 helpful votes
August 29th, 2018

Watch out for the service fees if not a US citizen... they will get ya! Original total crept up by another $80 USD by the time the order was completed.

Thumbnail of user chrish376
1 review
0 helpful votes
December 21st, 2017

It was very easy to buy the tickets I wanted, but I was shocked with the added service fees and on top of that, another charge for the privilege of printing the tickets myself. Geez.

Thumbnail of user maggiem41
1 review
0 helpful votes
January 6th, 2018

It was a good experience blah blah. Lag SJSUs June e ebenenenenbene didnt wanna was snsjsjsjsnsbsbwhsixonabdixjf go shave Dixies disused difndjxndjdkndbdofbfnf

Thumbnail of user lanab16
1 review
0 helpful votes
February 2nd, 2018

While my experience ordering the tickets was easy the $80 x 2 "fees" left me with a bad feeling. Not cool.

Thumbnail of user laurae58
1 review
0 helpful votes
September 18th, 2017

Great process add ability to add parking after ticket selection and things will be better and more efficient as i had to curcle back around and 100 is silky

Thumbnail of user kristies11
1 review
15 helpful votes
January 26th, 2018

Many of us love our cultural Icons, but trying to see them in person is so disappointing because ticket venders such as this have us by the short hairs. The service charge per ticket was nearly $30. Are you kidding me? Someone is putting their 12 kids through college riding on the coattails of super stars. Pearl Jam tried to do something about this blatant exploitation a couple of decades ago and was unsuccessful. But I would dearly love it if performers banded together and put an end to the parasites.

Thumbnail of user rubenf16
1 review
0 helpful votes
January 20th, 2018

Good site but they buy up all the tickets to resell with a service fee! Overall at least was able to find decent tickets.

Thumbnail of user chaseh20
1 review
0 helpful votes
May 26th, 2018

Everything was easy until I had to fill out this review. Its very time consuming and I Just want my tickets I spent good money on. Its really annoying because now I will receive a bunch of spam emails for filling out this review.

Thumbnail of user priscilaq
1 review
0 helpful votes
November 2nd, 2017

Fee is too expensive and I didn't realize how much the fees would be until I went to check out. Priscila

Thumbnail of user nancym222
1 review
0 helpful votes
December 16th, 2017

This is the first time ordering from this website. Wasn't terrible but wasn't great, plus the service fee is extremely expensive for no reason.

Thumbnail of user tonim52
1 review
0 helpful votes
December 28th, 2017

Dont appreciate the survey before I can actually get the tix. The order was as expected...

Thumbnail of user jareda7
1 review
0 helpful votes
January 9th, 2018

Aside from the massive service fee (20+ dollars PER ticket) the buying process is easy. The only thing I hated was the ticket printed out with the actual cost if I were to buy at the gate ($35) I paid $54.00 ea plus a 20 dollar service fee. Kinda crappy.

Thumbnail of user elenam54
1 review
0 helpful votes
November 8th, 2017

I don't understand what next, where is etickets, how its works,, I don't know steal what to say I just buy tickets,

Thumbnail of user rickp66
1 review
0 helpful votes
January 24th, 2018

The costs of the service and delivery fees are too high. This is very discouraging. The website is excellent. The ease of use is excellent. It is also very easy to order and print the ticket information with an order number. However, I do not know the costs that are incurred on behalf of ticket experts in order to make money.
$36.04 and $15.00.

Thumbnail of user michaelt264
1 review
0 helpful votes
January 22nd, 2018

Easy to use, but sick of so many online purchasing fees! This one is the same as them all! Ticket price total for 2 tickets - $32.00. Total purchase price with Fees - $50! Fees suck!

Thumbnail of user lieves
1 review
0 helpful votes
August 13th, 2018

I did not realize had to pay such a high service cost, i look forward to receiving my tickets asap via email, so thanks for sharing, only then can i value your service

Thumbnail of user gennyz
1 review
1 helpful vote
November 11th, 2017

The website is well laid out and easy to use and the service fee (at least in my case) seemed reasonable, but it was also hidden away on the last page. Transparency in these things always makes for a better customer experience! I would also prefer not to review until I actually have the tickets in hand... (which does not appear to be an option).

Thumbnail of user kevins253
1 review
0 helpful votes
October 2nd, 2017

Process ok, pickup info could.be more streamlined other than that happy wih the process. We still habent receibed info on where to pickup tickets so needs to be near theatre

Thumbnail of user wandas34
4 reviews
0 helpful votes
October 7th, 2017

Good to use was a great site thank you. This was a great experience. The site jabber was grat to use.

Thumbnail of user kevinw206
1 review
1 helpful vote
October 13th, 2017

Wasn't aware of extra charges Wasn't aware of extra charges Wasn't aware of extra charges Wasn't aware of extra charges

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About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater

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