• Tickets.Expert

Overview

Tickets.Expert has a rating of 3.6 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
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What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user shawnb70
1 review
0 helpful votes
October 24th, 2017

Good service overall but a bit confusing in trying to print my tickets I think maybe I'm not tech Davey enough

Thumbnail of user abhip1
1 review
0 helpful votes
October 31st, 2017

Nice website... gives a view of seat and price side by side... cheaper also(upper level)... service fees are high though

Thumbnail of user ronc93
1 review
0 helpful votes
November 1st, 2017

Very pleased with overall transaction. Although I had some trouble (at first) determining how to download the tickets.

Thumbnail of user stevew262
1 review
0 helpful votes
November 21st, 2017

Seemed easy to me but not a cheap service charge, almost $70 for two tickets, maybe $10-15/ticket.?

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreww198
1 review
0 helpful votes
December 3rd, 2017

Fast and easy to order tickets for events. I kinda wish they showed whether or not certain sections were sold out

Thumbnail of user mariahw6
1 review
0 helpful votes
December 4th, 2017

This website was helpful and easy to find the most suitable tickets. Having some issues getting the actually ticket but I am hoping after fillingthis out I will find them.

Thumbnail of user mariag233
1 review
0 helpful votes
December 13th, 2017

This was great to do thanks so much the concierge was awesome who helped us to book this and I hope she has a great life. This was the cheapiest and easiest way to book something and we will do this again one day when we return to Canada.

Thumbnail of user abig294
1 review
0 helpful votes
December 3rd, 2017

Easy transaction. Right to my email can see my proof of purchase and instructions are clear. I cant wait for the game its gonna be such a good Christmas gift.

Thumbnail of user donf64
1 review
0 helpful votes
January 6th, 2018

Purchased 3 tickets to hockey game, paid about $2 more than the face value with the add on(s). A pleasant surprise to say the least where as before I have been dinged for $40 plus US per ticket! I'll be back...

Thumbnail of user maryc651
1 review
14 helpful votes
June 11th, 2018

I ordered for a particular row in Schubert Theater and had my order changed. While this may have been beyond your control, if it was to give the tickets to someone more important than us, that is not a very acceptable way of handling customers. No explanation was ever given, which I feel should have been.
I do appreciate that I got a call from the ticket office.
We look forward to an enjoyable show!

Thumbnail of user clarisag
1 review
0 helpful votes
August 1st, 2018

Im not sure about this but my concert is tmr and I need to get my tickets. Please don't take long to send them it my first time buying from this site hoping nothing bad will happen

Thumbnail of user mariad199
1 review
0 helpful votes
March 15th, 2018

It was very good, happy for the last minute seating. Thanks a lot! Very helpful. I need the tickets now though.

Thumbnail of user wernerk9
1 review
0 helpful votes
January 6th, 2018

Access and the hole order process was simple and easy. It take you strait to where you want to be. Haven't seen many similar order website so far.
I would recommend this to a friend anytime.

Thumbnail of user victoriaj44
1 review
0 helpful votes
March 6th, 2018

Fast and easy site! Got these tickets for my boyfriends birthday and they have some great deals, excited to go to the game now that I got good seats for a good prices.

Thumbnail of user delphinem2
1 review
0 helpful votes
January 14th, 2018

Easy to see many different ticket prices. Ticket transfer from seller to buyer happened quickly. I did have to confirm my tickets through Ticketmaster, but I did not mind because I already have an account with them. My only problem is the additional fees after the ticket purchase. It's a gift for my husband, wouldn't do this regularly.

Thumbnail of user victoriam120
1 review
0 helpful votes
October 31st, 2017

Great service- appreciate that I receive a discount on my order as well. The service fee was super expensive though.

Thumbnail of user sydneyh26
1 review
0 helpful votes
November 1st, 2017

Fast and very easy purchase. Good prices. Tickets were available for download very quickly. Can't wait to see the show.

Thumbnail of user kellyd129
1 review
0 helpful votes
February 19th, 2018

Good service. Nothing else to say just using up the one hundred characters requested for this review. Thus part is making me want to bring down the score.

Thumbnail of user franklins19
Franklin S.
1 review
0 helpful votes
August 30th, 2017

Picking up tickets is to me old school. Intstant download is preferrable. The notification of pick up location is also not given after purchase. First time user and concerned.

Thumbnail of user steveb599
1 review
1 helpful vote
July 12th, 2018

Tout a été livré très rapidement par courriel et conforme à ma commande. Je suis heureux de ma première expérience avec cette compagnie.

Thumbnail of user anibalc12
1 review
0 helpful votes
January 28th, 2019

Excellent. Printed tickets no problems. Thank you hope things work out my
Experience was good to say.

Thumbnail of user madisonb45
1 review
0 helpful votes
September 30th, 2017

Website was super easy to use and find seats. If everything works out I hope I get my tickets and it's not a scam. We'll see lol

Thumbnail of user lynneh28
1 review
0 helpful votes
December 22nd, 2017

Easy to navigate website - quick service. I agree that the fees were a lot higher than I thought they'd be. Hope my son enjoys his Christmas gift.

Thumbnail of user lauriea40
1 review
0 helpful votes
December 26th, 2017

The fees are ridiculously high, but honestly that's no differently than anywhere else. For the "convenience" of shopping online we pay $3+. That said, the actual purchase was quick and simple. Ultimately this about my family having a good time, I try not to get bent about $3 when I'm already paying well over $250.

Thumbnail of user michellej125
1 review
0 helpful votes
December 3rd, 2017

This was my first yime using this site. It was a very quick and easy process to get tickets. Will definitely use it again.

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Industry Experts Finding Tickets for Sports, Concerts, Theater

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