• Ticket Offices

Ticket Offices

Overview

Ticket Offices has a rating of 4.6 stars from 246,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ticket Offices most frequently mention service charge, credit card, and purchase tickets. Ticket Offices ranks 5th among Tickets sites.

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What reviewers want you to know

Positive highlights

  • I just was surprised by the service charge I think it should only be one for one transaction
  • Prices were ok but your company is just like all the other companies where you gouge us with service fees.

Critical highlights

  • This 3rd party stuff is annoying and represents lazy customer service.
  • Total SCAM - Charge way over face value, deceptive shady tactics.
How would you rate Ticket Offices?
Top Positive Review

“Ticket prices have gotten out of control”

Sue P.
5/26/18

Ticket prices have gotten out of control. $20 per ticket "service charge" on top of that is outrageous. But as far as the site function and ease of use of the sites involved, yes, great. You make it way too easy for me to overpay for a child's first White Sox game with his dad and grandpa. Kudos.

Top Critical Review

“Crap customer service”

Liz D.
8/21/22

Anybody hear about the pandemic that hit the planet? Most, if not all major companies have made adjustments to accommodate the limitations created by the pandemic. This company simply refuses. I have called multiple times trying to either exchange or refund my tickets and all they do is argue. Their customer service is horrible, they keep interrupting me and refused to escalate the situation. I'm leaving terrible reviews anywhere I can and will never use this company in the future.

Reviews (246,023)

Rating

Timeframe

Other

Reviews that mention popular keywords

service charge (354) service fee (283) seating chart (91) ticket price (146) customer service (78) purchase tickets (121) face value (31) email delivery (46) seat number (65)
Thumbnail of user scottb470
Scott B.
1 review
0 helpful votes
April 26th, 2018
Verified purchase

Credit card billing address had to be exact down to a missing period before order would go through. Just frustrating from the processor

Thumbnail of user franklinc56
Franklin C.
1 review
12 helpful votes
June 12th, 2020
Verified purchase

2 days after I bought the tickets the show was cancelled and rescheduled for a year from the original date. No refund was issued because Ticketoffices is a third party seller so they don't even ever posses the tickets or the money paid for the tickets, they are just a website people post tickets for sale on. So unless the event gets cancelled altogether, I'm out over $600 and have to try to plan to make it a year out.

Thumbnail of user tomc861
TicketOffices S. – Ticket Offices Rep

Hi Franklin. As the impact of COVID-19 is ongoing, we remain committed to the safety and experience of our customers. To keep your information secure, please send us your name, email, and order # via private message so we can look into this matter.

Thumbnail of user jv68
1 review
0 helpful votes
October 28th, 2018

Ridiculously expensive. Service was good so far. Tough to swallow 100% charge. One lives to learn, pity

Thumbnail of user annek96
Anne K.
1 review
0 helpful votes
April 20th, 2018
Verified purchase

It didn't work properly on my phone. I could not see the map. All the fees that were charged specifically the email delivery fee does not justify this type of service and the uncertainty that I am byuing the best option available. I just don't have enough time to buy the tickets later. Next time, I will try to buy directly at the Hylton Center.

Thumbnail of user caroln43
1 review
0 helpful votes
September 7th, 2017

When I ordered these tickets I didn't realize it was a resale site. Paid way more than the tickets were originally plus the extra add on fees for buying from this site added another 20% to the cost of the price paid for the tickets. Saved writing this review since it was a resale site. Was fully prepared to have the tickets denied as illegitimate at the gate. Those disappointments expressed, i got my tickets via email and the tickets did work. Guess I learned a pricey lesson about resale of tickets.

Thumbnail of user reynad5
Reyna D.
1 review
0 helpful votes
April 16th, 2018
Verified purchase

I need seats at the end of the row/isle due to medical reasons, when purchasing tickets I have no idea where I'm sitting in the row.

Thumbnail of user kristinaf31
Kristina F.
1 review
1 helpful vote
June 20th, 2020
Verified purchase

frustrating as trying to find a seat, only to have the chart not reflect the actual name listed in your seating options. Also, why am I being charged a service charge of 40 per person when I am doing all of the work?

Thumbnail of user christopherb263
Christopher B.
2 reviews
0 helpful votes
April 19th, 2018
Verified purchase

A $7.50 fee to download tickets? $16 service fee per ticket? These are outrageous fees for services that requires nothing but the purchases making a few clicks. Total rip off.

Thumbnail of user judyl71
2 reviews
1 helpful vote
October 18th, 2017

We were pleased to get the tickets quickly through email, but shocked that the final price wasn't what we expected. Too much surcharge. Will not do this again.

Thumbnail of user donaldj48
Donald J.
1 review
0 helpful votes
June 17th, 2020
Verified purchase

would prefer option of recieving physical tickets by mail. Lack of physical Ticket makes it easy for venue to lie and say reservation does not exist

Thumbnail of user zoilag1
Zoila g.
1 review
0 helpful votes
April 29th, 2018
Verified purchase

I want my tickets via ups, but didn't let me choose it.
I need my delivery address in a different place that my billing address

Thumbnail of user juang139
Juan G.
1 review
0 helpful votes
May 10th, 2018
Verified purchase

this place is over-priced. I cannot understand why I need to pay 8 dollars for printing my tickets; this is abusive.

Thumbnail of user cindyh177
Cindy H.
3 reviews
0 helpful votes
April 17th, 2018
Verified purchase

The per ticket service charges were extremely high. And to charge this exorbitant fee for a email ticket, is unconscionable.

Thumbnail of user sandrap228
Sandra P.
1 review
0 helpful votes
April 17th, 2018
Verified purchase

Service charge of $71.92 per ticket is too much. The tickets are costly as is and this additional charge is the worse I have ever seen.

Thumbnail of user lynettep24
Lynette P.
1 review
0 helpful votes
April 29th, 2018
Verified purchase

I prefer paper NOT electronic I am not a melinial don't trust electronic I am an old fashioned paper person

Thumbnail of user hotrodw
1 review
1 helpful vote
December 8th, 2018

Ultimately my fault for not paying more attention. I could have got the tickets for less than half what it cost. It is a scam. You basically put your order in and then they get the tickets and send them to you. The tickers are much more than they would be if you just went through ticket-master. I am kicking myself for not paying more attention and hopefully someone will learn from my mistake. The only good thing was I got the tickets. Which I probably would have been able to get anyways.

Thumbnail of user sarahc430
Sarah c.
1 review
0 helpful votes
April 22nd, 2018
Verified purchase

A charge of $6.95 to send an email with our tickets seems crazy. Service charges of $20 on $40 worth of tickets?

Thumbnail of user dexterb36
1 review
0 helpful votes
August 30th, 2017

I don't like the process, nor do I like e-tickets but the system worked. A real pain to get the tickets printed.

Thumbnail of user janets286
janet S.
1 review
0 helpful votes
April 19th, 2018
Verified purchase

Fees have become so excessive and numerous that it discourages more frequent attendance as did happen in the past.

Thumbnail of user mikeh945
1 review
1 helpful vote
September 22nd, 2019

Ordered tickets 9/21 and i just found out the venue still has tickets that are 110% cheaper. Pretty disappointing. Wish i had called there first. Now i am wondering if i will even get the tickets. They gave me a first name and a phone number of the apparent owner of the tickets, who did not answer when i called. Not feeling very good about this. No verified seat number which leads me to believe the tickets are not pre-purchased, and not directly connected to the real tickets offices. Feels pretty shady. If the tickets work out I will update this post but for now i must star it accordingly at 2, Mike H

Thumbnail of user michaelk348
Michael K.
3 reviews
0 helpful votes
May 1st, 2018
Verified purchase

Website is poor. Can't see stadium seating. Can't select individual seats. Service charge (about 30% upcharge from ticket cost) is ridiculous. Then an "Instant Download" fee of $7.50 is an insult. If I didn't have a guest coming in from Denver who wants to see a baseball game I would not have completed the order. I will avoid this site if at all possible in the future.

241K additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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From the business

TicketOffices is the top reseller with tickets to the hottest shows in your area, with top concert tickets, theater tickets, sports tickets, and more available for top venues throughout the U.S. and Canada.

Company Representative

Thumbnail of user tomc861
TicketOffices S.

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