Ticket Club has a rating of 2.6 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ticket Club most frequently mention customer service problems. Ticket Club ranks 166th among Tickets sites.
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Got some excellent seats in the center of the second row of the balcony for what goes by reasonable prices these days (LOL) on relatively short notice, to the most in-demand Broadway show of all time. Delivery by email was super convenient. If I lost my tickets before the date, (and I didn't) I could have reprinted them any number of times as replacements.
Purchased baseball tickets as a mother's day ticket. Was charged for tickets, but never received any sort of confirmation or ticket. I did receive and email asking me to rate my purchase so I know they had the correct email. When trying to check the status of my order on their website, it said I could not view my orders until I verified my email. Tried to resend the verification repeatedly over several days and received absolutely nothing. No directions or anything on their website. Went through their customer service chat several times where they sound repeatedly ask for my order number after informing them I could not view it due to the lack of verification. Finally after threatening to sue/report to the BBB and requesting a refund they gave me a convoluted set of directions involving the installation of a completely unrelated MLB BP app on my phone, registering a second account through here, and somehow my tickets were magically accessible through this app. Of course these directions were not sent to me previously at all or posted on their website anywhere. By the time I got access to my tickets, it was less than an hour before the start of the game. Avoid this company. It's worth paying the extra fees to not have to deal with their BS and maybe not even get the tickets.
I was a bit nervous to use this site to purchase some pretty pricey tickets to MLB All-Star but other sites fees were just ridiculous so I gave it a shot. I am truly glad I did. I ordered from a preferred vendor and the tickets arrived weeks ahead of time. They kept me informed throughout the entire process. I saved $200 in fees, had great seats and a wonderful experience from purchase to closing pitch. So glad I stumbled upon them. I will definitely recommend and use them again.
The company sent invalid tickets and then went silent until an hour before the event. I was already inside the game with replacement tickets because there was a pre-game ceremony. They refused to offer a refund. Warning - don't buy tickets from here.
Quick and efficient way to purchase tickets. I would recommend this service to anybody. Try it. Itll make your life easier.
I stumbled across this website and I have to say these people are great. The customer service was phenomenal. I will definitely shop here again!
Purchased baseball tickets as a mother's day ticket. Was charged for tickets, but never received any sort of confirmation or ticket. I did receive and email asking me to rate my purchase so I know they had the correct email.
When trying to check the status of my order on their website, it said I could not view my orders until I verified my email. Tried to resend the verification repeatedly over several days and received absolutely nothing. No directions or anything on their website.
Went through their customer service chat several times where they sound repeatedly ask for my order number after informing them I could not view it due to the lack of verification.
Finally after threatening to sue/report to the BBB and requesting a refund they gave me a convoluted set of directions involving the installation of a completely unrelated MLB BP app on my phone, registering a second account through here, and somehow my tickets were magically accessible through this app. Of course these directions were not sent to me previously at all or posted on their website anywhere. By the time I got access to my tickets, it was less than an hour before the start of the game.
Avoid this company. It's worth paying the extra fees to not have to deal with their BS and maybe not even get the tickets.
Tip for consumers:
If you can't find your baseball tickets, download the MLB ballpark app and make an account with the same email address and you may be able to find them. Don't expect the company to share this info with you.
Products used:
Baseball tickets
Dangerous scam company, these people were willing to lie to my bank. This concert never took place for Giveon due to the fact that it was canceled because of Covid. This train wreck went from a disaster to fall on 911 not only was the show canceled after we drove all the way up to LA 30mins before no one reached out to anyone through an email or text message but this company had the audacity to lie to my bank when it was clear as day that the concert never took place.we
Were supposed to be refund due to Covid. Like it was stated on their website when I purchased the ticket can't believe companies like this are able to function whoever created this company your day will come Point blank this company is willing to steal hundreds and hundreds of dollars from you beware and do not buy your ticket from here their statements in policy absolutely holding the water you might as well be better given your money to Hunter Biden because it's long gone and smoked up shameful disgusting company
I have been waiting 6 weeks for an adjustment made to my membership fee. Through an email I was assured that after I place my first order, my membership fee would be adjusted to a returning members fee of $9.99.
I tried calling several times. They keep you on hold forever, then they say someone will call back. First time no one called back. Second time they called but I missed them. Third time I called, waited 1.5 hours and no option given for callback.
I can't imagine if you have a problem with your tickets, how anything could be resolved! Nobody answers the phone or replies to email.
So frustrated!
My husband accidently purchased tickets with his touch screen lap top and emailed them IMMEDIATELY along with eBay, eBay said they should have no problem refunding the purchase since we emailed within an hour, but they where so wrong! We received an email 2 days later and with no reason attached they just denied the request! Thst was completely wrong! It was obvious what had happened. They had not even sent out the tickets yet! We will NEVER purchase nor recommend any ticket purchasing from these people, they are obviously only all about the money!
I was sent the wrong tickets missed out on the game I actually brought tickets for then I had to prove they sent the wrong tickets only thing I got after pulling teeth was a refund no Apology or compensation to show any Empathy i would never do business with site again and would not advise it stay away
Tip for consumers:
Don't chance it
Products used:
Ticket club
Scammers! Claim no fees then raise face value of ticket. Compared same seats on concerts and ticketmaster was cheaper even with fees. Should be illegal. Total scumbag company.
Ordered tickets to the MLB game (Nationals vs Marlins) online while in Washington, DC. Tickets were sent the next day to my email. They were as promised, close to first base. No additional fees were charged on top of the listed price, I'm pleased with this interaction.
Ticket club was showing the stage in the wrong location for the Garth Brooks concert in LAS on August 22,2020. We purchased seats thinking we were fairly close to stage, They changed the stage location when I brought it to their attention. Wrote their CEO, Peter Vaccaro, asking to give us seats we thought we bought. He has ignored us to date!
Cheapest price for the same tickets by far. I checked StubHub, Vivid and Ticketmaster resale site and these were the cheapest.
This concept sounds like a good deal, but it's not. The same sellers are selling the "same" tickets on the websites that charge fees. The sellers are reducing the list price by the amount of the fees on the other sites. For example, on Ticket Master, the seller listed the ticket at $140. Plus the $30 fee the final price is $170. Actually it's a little higher due to other miscellaneous fees. The seller listed the tickets here at $170. My savings by not paying the ridiculous service fees, zero.
Bought tix on line via "Ticket Club". Never got the tix nor any response from Ticket Club. After I paid on line. BEWARE!
I like the easy purchasing process and no process fees. A lot of options to choose from and I would recommend it to everyone.
This is just a way to get you to sign up for some bs club and not a way to get concert tixs. When I tried to purchase ticket, they promised to save me $81 in fees if I paid $25 for an annual membership. The next day they said they didn't have the tickets and eventually refunded my money but not the $25 in membership fees. Stay as far away from this scam site as possible.
I have used them once for a sporting event and once for theatre tickets. Both times, I was extremely happy. They are reliable, I received my tickets quickly, and no fees!
They will sell you tickets and a membership, then turn around and tell you they actually don't have the tickets. No refund for $49.99 membership will be given. Customer service team will put you on holds, hang up on you and mislead you into thinking you can cancel your membership and get a refund on their website. CRIMINAL!
Found two excellent seats in minutes and received eTickets immediately. Very easy and efficient. Good price.
Received tickets within hours, very impressive. Thank you Customer service was exceptionally nice and helpful in teaching me how to download my digital tickets.
This is the first time i used this website to purchased tickets and i think it will be the last. I purchased the tickets on Dec 15 because i am under the impression thee tickets are e-tickets as it says on the website. And i didn't expect its going to take more than two weeks to get the tickets i received the tickets on December 30th via FedEx ground. The tickets cost $90 i paid $188 + service fee. The actual price for two tickets is $180 + tax. I paid total of $431.88 for two tickets. It was ridiculous how much they over charged you! And when you call the company they can't help you either they still want you to call another number or talk to another person! Don't recommend this site at all! Its more of a sam!
Tip for consumers:
do not use this website!
You can get tickets from a top exchange, without the big surprise fees.
Find the cheapest rates in the industry here at Ticket Club.