Thrive Market

They were ok for convenience when on a special diet, but i never found discounts any better than our specialty and regular stores around as many mainstream stores are starting to carry more organic, gf, keto, etc special diet foods. But saved a trip to store. I like vitacost.com a lot better and no membership fee.

Link to cancel below. I found by Went to my account person icon, left menu- membership, Scroll down FAQs,
Membership + Account how manage membership, Scroll bottom and click
Bolded "here" to cancel and Then tricky - make sure to click continue
Canceling about 10 x or it pops up with an annoying Thanks for Staying in the midst of canceling because I'll stay option is autoselected if you don't repeatedly opt to Continue canceling through a bunch of offers.
https://help.thrivemarket.com/hc/en-us/articles/*******843-How-do-I-manage-my-membership-

That they make you jump through hoops to cancel tells me they care more about short term revenues than a relationship that will keep my business ironically

Thrive market seems to be a very honest company and they demonstrate excellent customer service. I would definitely recommend Thrive Market!

I joined thrive a few months ago because of all the rave reviews online. As well, there are so many options for various diets and instead of running over to whole foods all the time, I thought this would be a convenient way to order food that I would normally buy at a health food store.
Every order that I placed was late. Not only was the order always late, but the cans had dents in them. Every. Single. Time.
I figured okay. One time, two times... I'll just jump on the chat and get a refund. That worked out well. But after 4 or 5 times of my food items arriving with dents in them as well as them being a week late, I've decided enough is enough.
I jumped on the chat and their agents just pick and choose which comments they want to enter. Fine. It keeps everything streamlined BUT. They aren't able to answer my direct question.
I. e. I'd like a refund for my food items (yet again) that have dents in them, and two. I'd like to cancel my membership and get a refund.
WOW. Was THAT ever a production!
Thrive does such a great job of taking your money but seems to have difficulty with issuing a refund when it is their fault.
Cans are coming dented from the warehouse and shipments are constantly arriving late.
I had to speak with 3 or 4 different agents, and one of them even stated to me, there's no way we can issue you your money back, we just won't auto renew your membership.
So basically I would keep paying the yearly membership and never order anything from thrive again?
I don't think so...
Just awful customer service. I was totally shocked...
I wrote a letter to their complaint department. I NEVER received a letter back nor a phone call.
I FINALLY saw a refund for my membership.
Total waste of time...
Again, it's really a shame. They need to step up their training and customer service skills. ESPECIALLY, in this day in age.

Great products, great service and dependable stock items especially in the covid19 era. Happy we found them through a friend.

Love all that I find on Thrive. It's a go-to for our family and for my clients. Especially during Covid-19.

I've been using Thrive for a couple of years and it has seriously declined. The deals are great but only when I actually get what I ordered. Sometimes thrive will have a generous discount on a large selection of items as they did a month ago. I took quite a bit of time pouring through the sale items to decide what to stock up on, I probably spent an hour doing this through a somewhat cumbersome process.

The order was delayed. Delayed again. A week later I called them and had them cancel the order. I managed to also find out that the delivery service they use had lost the item, something thrive didn't seem to know. Now, it's a week later and I don't have any of the items. I can order them again but without the 30% sale discount.

A few weeks later there was another, albeit more limited sale. I placed another order on Monday, expecting it would be shipped by Tuesday. On Friday it still has not shipped but they tell me it should ship tomorrow -- of course with tomorrow being a Saturday that likely means Monday. As they use a bottom of the barrel shipper -- ontrack, that order, whenever it finally ships, may get delayed or lost again.

At this point an entire month has gone by and I have not been able to receive anything I ordered. This is not the first time this has happened. I estimate that roughly half of my orders over the past year have been lost or delayed.

If you have lots of patience and only want to order things you don't need anytime soon, this could be a good option for you -- and let's not forget that you get to pay an annual fee to have the privilege of this horrific service.

To be fair, when items are damaged they are good about crediting for them, but shipping/packing is random and chaotic so things are often over packed or liquid items are put in bags which then aren't sealed properly so what's the point?

I wish I could have some of my wasted time and aggravation refunded to me -- I hope you are more fortunate than I am!

First, the annual membership fee~ yes, they are quick to charge it. So much that there has been at least two times so far that I was double-charged for a year... because when I had forgotten the password I had used for sign up, I clicked on the option to log in through Facebook (where I use a different e-mail address). You would think since it is under the same mailing address and name that they would have noted that I was already in their system. However, when I notified customer service, they did promptly refund the money from the overcharges both times.

There are many deals to be found, but they don't always have the lowest prices on specific items... so I shop around, and just buy certain items from Thrive consistently.

What makes the membership worth it (in my opinion) is that they regularly offer a bonus item or items with a minimum purchase. The items generally range in price from $12 to $25 or more. So it's a nice way to save on something I like or have wanted to try. However, I have noted that since I first joined about two years ago, they seem to often raise the minimum purchase amount. There was also one time I did not receive the bonus item after making the purchase amount, because they said they had run out. They do warn that there is limited quantity, so now I make sure to order earlier in the day.

I also like the e-mails they send that not only inform you of new/different items, but also include ideas and even video tutorials for healthy recipes you can make. This is what I think makes Thrive stand out from other places that you can shop for these items.

Overall, I think $5 a month is reasonable for what the site offers.

Being Gluten and Soy intolerant has been hard to deal with, thank you for the products that you 0ffer!