Think Vacuums

So it started out with a phone call on the Sunday after Christmas and to our surprise Ken answered. He took the time to guide us through the various hose options and to insure it would work he had us email him pictures. On Monday we spoke and confirmed it will work. A little pricey but it offers a 5yr warranty verses 1-2yr warranties. He did a great job for us (given he's from NY - LOL)!
PS Our review on this product will be submitted once we receive it.

I read the reviews below and have had a totally different experience. This is my third house with a central vacuum system and Think Vaccum has been more than helpful. I have had nothing but positive experiences with them. Each time I speak with a member of their sales team they are extremely helpful and knowledgeable about their products. I've had to make one return which was easily taken care of... I highly recommend Think Vaccum's.

I have not finished install but both reps I have worked with were very helpful in placing my order and getting accessories that fit the system.

I just purchased an accessory for my central vacuum unit. I spoke to Kenny and he was very helpful and nice. In today's world, it was refreshing to have great customer service. Now I can't wait for my new SEBO power head for my central vacuum unit! I will be referring family and friends here!

I had to purchase some parts for my central vacuum system. I called and spoke with Andrew (twice). In both instances, he was polite and knowledgeable. I He sent me the stock numbers to place the order. I will use this company for my future needs.

We bought our Central vac system online from them a yr ago. They sell great products. You can't beat their pricing on units, bags & their accessories are the best in the industry. I've tried other bare floor tools that just do NOT work. Their's DO, especially when it comes to picking up dog hair! I ordered a replacement tool, was sent the wrong one, but NO PROBLEM. I emailed them & now have the correct item in the mail the same day, at no cost to us! I'm a lifetime customer.

I am retired now but got up to SVP over 55 people managing Key corporate clients for two billon in annual reevenue. I know excellence in customer service when i see it and i can tell that with Think vacuums it starts at the top as it must to set the example for all to follow. Our Hayden central Vac of 18 years died and i wanted to replace it quickly. I digged deep in the data online and decided on the Drainvac brand for quality of build, power and features as well as the motor brand used expected to last. Well i went to the Thinkvacuums.com we site and ordered the Powerhouse model as perfect for our needs. Guess what, i mispelled my own email address in the order which caused a delay. A day later i inquired as to the status of the order The customer service Manager Juan and in minutes he had me corrected and my order in process. Shipping was fast and the new vacuum was very well packaged and i was surprised included were the PVC fittings to hook it up!, Juan reflects well on the company and it is obvious this company runs like a clock with a la
Ser focus on the cuastomer experiance I highly recommend this company for the high quality of the brands carried and for the level of service provided.

Juan really helped me pick the right system for our new home. Awesome service. Really appreciate their care and concern.

Been a customer for a couple years. I talked a worker name Juan he was very helpful and very nice. Also i'm a custodian and buy the products from them, always have what I need.

They helped me so much. I was unsure of the type of vacuum i wanted. To my suprise the owner Rob got on the phone with me and through a series of questions he found the perfect vacuum for my needs (which also happend to save me $200 from what i was gonna buy)