Trainline

Shameful behaviour by Trainline. …
I bought 3 return tickets to Newcastle on 30th September. Trainline informed me the trains would be cancelled due to the strike. I duly cancelled my tickets on the app and sent Trainline ALL the tickets by recorded post, as requested, and I have receipt of delivery.
When I questioned why I had not received my refund, Trainline said I had not sent the tickets back. I sent Trainline proof that I had indeed sent them back and they had received them and, lo and behold, I suddenly received part of the refund but not all.

I have chased this up and Trainline now say they didn't receive all the tickets - they can only find some, Luckily, I took a photo before I sent them of my letter and all my tickets as proof. I cancelled all the tickets in the app and I could not have used them anyway because of the strike.
Trainline are lying saying I did not send all the tickets. This is absolutely not true!

It is clear that my envelope with tickets was mislaid by Trainline in the first place as I had no refund until I chased them with proof of my envelope being delivered and now they are still withholding my money - and it is a significant amount.

Shameful behaviour by Trainline! I would avoid using this company at all costs.

Trainle, process a refund, but they told me than the train company not accept the refund but is a lie, i have the proof that the ticket was cancelled on time

It is safer and often cheaper to buy tickets direct from the train companies. Above all, never buy Eurostar tickets through Trainline. Trainline's app does not always work properly. If there are problems on the journey and you have bought a ticket from the train company, the train company will help you, but if you bought the same ticket through Trainline then the train company will not be able to help you and will just tell you that you must speak to Trainline. Trainline's customer services are poor or non-existent depending on the type of ticket.*If you make the mistake of buying a Eurostar ticket from Trainline, Trainline will not speak to you under any circumstances, and will just fob you off with meaningless apologies by email. *Update: I eventually resorted to emailing the CEO of Trainline (which I searched for online) and was consequently contacted by a very helpful member of customer support within Trainline's European team who clarified matters, reassured me that Trainline are working on the technical glitch that arose, that our tickets will work in any event, and that there is even a Trainline telephone line for european/eurostar customers:
" *******088
Calls cost 2p per minute plus your phone company's access charges.
Charges may be included as part of your phone package.
We are open Monday-Friday 09:00 to 13:00 BST."

I haven't been able to find that telephone number by searching online but I have dialled it out of hours and it seems to work. So I have added two stars to my review, but as a result of my experiences described here I will opt for buying direct from train companies in future, for eurostar and european journeys in particular. I may come back and add another star in a month after we have successfully used the tickets we bought from Trainline.