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One of the wine glasses I ordered arrived broken from the shipping. I called the company and they were so friendly and helpful, they sent me a new glass with my design for no additional charge. And being that i ordered these as a christmas present four someone, the expedited the new one so I could still give my gift on time, not to mention the glasses turned out looking great. I would highly recommend them.
Terrible customer service. They sent my gift to my home address instead of the gift recipient and refused to offer any sort of compensation and the quality of the glasses are poor. Look somewhere else.
Terrible customer service. They sent my gift to my home address instead of the gift recipient and refused to offer any sort of compensation and the quality of the glasses are poor. Look somewhere else.
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The Tipsy Grape specializes in personalized, etched and engraved wine glasses, gifts and accessories custom made to order. We sell champagne flutes, stemware, corkscrews, decanters, bulk discount wholesale and stylish wine accessories.
Hello Beth,
We are sorry to hear that you were disappointed with our product and customer service. I wanted to take the time to address your concerns.
I took the time to look into your order and I do show that we were provided with the same shipping address as the billing address and that we made your order and shipped it to that address. It is also my understanding that our customer service manager followed up to your initial phone call with an email and at that time, she included a screenshot of the order form showing you the information we received when the order was placed.
When our company makes a mistake on an order we do everything that is required to fix our error. In this case, we made the order as requested and shipped it to the only address we had on the form. For this reason, we cannot accept responsibility and award you financial compensation as requested.
However, shortly after the initial phone call, you reached out to another one of our representatives and notified us that two of your glasses were damaged. At that time, we did offer you a financial reimbursement in the total of $19.90 for the damaged product, as our standard policy is to offer either replacements or a refund for glassware damaged during transit.
Finally, I want to address your comment about the quality of our glassware. We only use restaurant and bar quality glassware that is primarily made by Libbey Glass. The Tall Wine glasses you ordered are sturdy and one of Libbey’s most popular products.
We are sorry to hear that you feel you had a poor experience with our company, but we wish you the happiest of holidays.
If you would like to discuss this further, you are welcome to contact our customer service department at 775-737-4120 or info@thetipsygrape.com.
Thank you,
Amy