Everyone was very helpful but I had to have so many chats and emails over a few days to finally make the purchase happen. The website wasn't straight forward. I was just trying to purchase a specific rug without border, padding, etc. And when trying to calculate the size it took the help of customer service to keep sending me links to the next step, then the next step, etc. It was not like that if picked out a carpet material myself.
Thank you. The only thing I would have liked was some estimate of how long it will take for the samples to get here.
I was able to find my existing carpet relatively easy with limited info and get free samples to confirm my color.
I am I'm the process of remodeling and prefer to shop with companion that give a sample out prior to purchase just shows how confident they are in the product. Thank you again
Everyone was very helpful but I had to have so many chats and emails over a few days to finally make the purchase happen. The website wasn't straight forward. I was just trying to purchase a specific rug without border, padding, etc. And when trying to calculate the size it took the help of customer service to keep sending me links to the next step, then the next step, etc. It was not like that if picked out a carpet material myself.
Very easy to navigate website and customer service team member John called me to follow up which was great!'
This was a quick, and easy way to browse options from my phone while im standing in the house that we are working on. My only complaint is the limit on samples. I know you have to set the limit somewhere, but limiting it at 5 makes it easy to look elsewhere for samples as well, rather than just picking from you alone.
the site is so easy to navigate...and the contact person was very helpful. have only ordered FREE samples!...so will see how efficient the process goes.
Mary was super friendly and helpful on the phone, helping me to get this order in on time to take advantage of the sale. I also had a prior great experience with theperfectrug, which I assume is a sister company.
Shopping was made easy. Love the fact I can get a few samples to decide which color to buy. Going to make decision easier when matching carpet to walls.
Really appreciated no credit card needed for a no charge sample order. My privacy matters to me, and this shows it matters to your company as well
Im just ordering samples right now. Your site is amazing. Fast and efficient. More pleasurable than being in a retail store which has recently frustrated me.
Love the website and the variety of quality carpeting
If I decide to make a purchase, I will authorize direct followup
It's difficult looking for flooring for a business. Being able to order samples is a huge help in deciding what will look the best before purchase a large quantity.
Thank you for the ease of this. how long will it take to get my samples as well as my carpet after i order it.
I sent you an e-mail few minutes ago asking for some information on your "Grand Textures Autumn" carpet, and also ordered a swatch of that carpet. I am waiting for your reply to my e-mail.
Like the choices and that I still have the option to get some samples to show my husband so he doesn't have to go to a shop on his only day off!
Extremely easy veiwing process. Very excited for my samples, and I have high hopes on finding The Perfect Carpet.
Very well organized site, found the colors I wanted to receive for a sample cant wait to see the product.
Great website. Does not work well on mobile, however. Was forced to switch to desktop before I was able to add items to the cart. Might want to check into that.
Love how easy it is to find what I'm looking for ,and the variety of colors and texturestyles to choose from.
love the web page design and how organized your supply lists are....beautiful to the eye and very interested!
Easy to navigate site and select samples wish it listed the size of the sample or option to pay for a larger size sample . Easier to envision carpet with bigger sample size on stairs and rooms
The pictures are clear; the options to find what I am looking for are concise. Can't wait to check out the samples!
Easy to get the samples, but hard to get the carpet! I requested a call from an installer and have waited 3 weeks.
so far we have seen your website and like your carpet
we have not seen a sample, measured a room, met your installer, ordered and received nice product on time or had anything installed
its a tad early for more stars!