• ThemeForest

ThemeForest

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Overview

ThemeForest has a rating of 1.2 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ThemeForest most frequently mention customer service problems. ThemeForest ranks 52nd among Image Editing sites.

  • Service
    22
  • Value
    19
  • Shipping
    15
  • Returns
    17
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There is no customer service because they would not be able to carry out the theft.
How would you rate ThemeForest?
Top Positive Review

“Good for business”

One F.
9/11/18

There are many providers selling goods on Envato. Sometime you buy things hoping it is what you're looking for, but then it seems that either providers are not that customer friendly or the script or template doesn't wok. Then I can rely on Envato team to make sure I ghet my money back. A wonderfull service where you can rely on. It is my number one site to get professional meterial. Thank you Envato.

Top Critical Review

“Complete Horror”

Peter D.
11/4/23

My experience with their customer service left much to be desired. It felt like reaching out to them was akin to talking to a wall—total silence. To make matters worse, after disputing a charge on my credit card, their response was to lock me out of my account, cutting off any information about updates. It seemed as if they had forgotten the basics of customer relations as soon as there was a hiccup in payments. A total letdown.

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user mikeb1186
2 reviews
1 helpful vote
December 3rd, 2019

Service is great and have purchised a lot from them developers usually answer fast and i am overall satisfied with their service

Thumbnail of user clarkkentk
151 reviews
2,516 helpful votes
August 9th, 2016

I've been sourcing some themes from them for the past 4 years, I have rarely been disappointed. Best place to get your themes, as long as you have someone who can install them for you

Service
Value
Quality
Thumbnail of user regans2
3 reviews
1 helpful vote
May 24th, 2016

I have been a member for over 8 years, bought hundreds of files and I am usually pretty happy with them., there have been themes that I purchased over the years that were not as asvertised exactly, but that is very rare. I use them often

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Discover 1000s of premium WordPress themes & website templates, including multipurpose and responsive Bootstrap templates, email templates & HTML templates.

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