We bought a Thelin Pellet Stove (Parlour 3000) from the factory outside of Carson City, Nevada. According to them it was a special order because we chose a certain color and trim that they offered. When we got it home we found that the surround was not on correctly and the safety button for the auger had to be engaged manually since the hopper top was too tight to slide over it. We were also having problems with the pellet feed channel not allowing pellets to feed evenly into the burn pot (a design flaw) and there were several other major design flaws causing problems. We took the stove back to the factory but the owner said there would be about a $1,200 restocking fee (the stove cost about $3,700). He also accused us of lying about a couple of things and insulted our intelligence. Also, the technical support consists of one person who doesn't seem to know that much and doesn't return phone calls. If you are interested in reading a more specific review of the stove and its flaws, please go to: http://www.pellet-stove-review.com/free-standing-pellet-stove/thelin-co-inc-parlour-3000-pellet-
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