I purchase a pant suit for a wedding. It is VERY SPARKLY and it didn't fit right. I was trying to find ways to make it work, but there is just no way. I read "easy return" and was not worried. My mistake. 7 days! If you buy from here don't expect to return anything
My son is finally getting married. I really wanted to wear the perfect mother of the groom dress and I wanted it to be beautiful but also comfortable because I will need to wear it for hours and in Alabama it can get downright hot and humid. I'm not an expert when it comes to dresses so I just looked online for some suggestions when I found the Dress Outlet through an ad or something. I originally didn't plan to order a dress online but their dresses are lovely so I ended up ordering one. That one didn't work out as it looked nothing like the picture but I chatted with their customer service people and they sent me another. I was surprised when the dress fit me perfectly! Their sizing is accurate, or maybe because I have the typical body type. Anyway, you can always contact their customer service to help you get assistance for the sizing. And now that my son's wedding is coming, I feel more excited wearing this beautiful dress. I highly recommend the Dress Outlet!
I was looking for a plus size formal dress because my daughter's graduation is coming. The Dress Outlet is highly-recommended by my friend so I gave it a try. Their dress selection, quality, and service are amazing. The dress fit perfectly! I'm so glad to see my daughter feeling confident about her body.
Thank you so much for sharing your positive experience with The Dress Outlet! We're so happy that you found the perfect plus-size formal dress for your daughter's graduation and that she feels confident and beautiful. We take pride in offering a wide selection of high-quality dresses and providing excellent service. Your friend's recommendation and your kind words mean a lot to us. We hope your daughter has a fantastic graduation day!
I'm thrilled to share that I discovered the most exquisite suit for my daughter's wedding! It's an absolute dream come true as it fits like a glove and the color and material are exactly what I anticipated. I couldn't be happier with my purchase; in fact, I'm head over heels in love with it! The level of comfort is simply unparalleled. This remarkable experience has convinced me that I'll definitely be a returning customer of this amazing company. Additionally, the suit fits perfectly in terms of size, and the pant length is just ideal for my tall frame.
We're absolutely delighted to hear about your wonderful experience and the joy our exquisite suit brought to such a special occasion. Your kind words and satisfaction mean the world to us! It's fantastic to know that the fit, color, and material exceeded your expectations. We're honored to have played a part in making your daughter's wedding day even more memorable. We look forward to serving you again in the future and appreciate your trust in our company.
They have a one week return window policy... with NO flexibility. I bought 2 of the same dress in different sizes. Neither of them fit. Life got busy. I had no idea I only had a week. I attempted a return at the 2 week mark. Nope. I now own 2 dresses I don't fit into. Thanks Dress Outlet.
Edit: The dress outlet reached out after I left a bad review and let me return it. Thank you! However, please consider changing your return policy! 1 week is absurd.
I was overjoyed when my wonderful plus size pantsuit arrived ahead of schedule! I can't say enough good things about this shop's lightning-fast shipment. They truly went above and beyond to guarantee that my dress arrived well in advance of my much-anticipated big event. I wholeheartedly suggest this store to anyone looking for timely and dependable service.
Please be aware that you only have 5 days to return an item. After that it is YOURS.
Please think twice (three times) before you order from this place. Never again for me. If I could them less than 10 stars I would. BUYER BEWARE
Even if you receive a dress that is damaged if you do not call them in five days then you will not be able to even get a new one. They do not have any compassion to even missing a day by one to return anything you've ordered so like I am saying again do not order from them.
I bought a dress as a back up to a formal wedding in France. I paid $40 extra for overnight delivery.
The dress arrived 3 days later and I was not able to take it to the wedding. I returned from the trip 2 weeks later and they will not honor a return. Bad business practice.
Ordered a pantsuit for a wedding and it arrived while I was on vacation so when I returned and tried it on to find it was too small.gorgeous but too small.it was past the return date and now I am left with an article of clothing I cannot wear. I am a widow on a fixed income and this is a hardship for me. So sorry about this policy. I will not be recommending this company.
We sincerely appreciate your feedback and apologize for any inconvenience you experienced with the sizing of your pantsuit. We understand how frustrating it can be to receive an item that doesn't fit as expected, especially when it arrived during your vacation.
We try to always ensure that our customers have a seamless shopping experience, and we deeply regret that we couldn't meet your expectations this time. Your satisfaction is of utmost importance to us.
Though we do have a standard return policy, we genuinely empathize with your situation and the challenges it poses. Please know that we take your feedback seriously, and we'll make sure to review our policies to find ways to accommodate exceptional circumstances like yours.
We have a homecoming event upcoming and I'm so excited to wear the best homecoming dress. I'm a freshman so I'm not an expert when it comes to things like this. I searched online and found The Dress Outlet. While browsing their website I couldn't choose what I wanted the most because it said it was out of stock. But I called them and they recommended me another dress that was just as GOOD. Also I contacted their customer service to make sure sizing was accurate and get all the return information I needed in case this wasn't it. Guess what? I was right! When the night event came, a lot of people noticed how beautiful my homecoming dress was. I'm just so thankful to The Dress Outlet for having such wonderful dresses. Highly recommended!
I personally wanted to write a great review for Dylan's&Davids dress store. The customer service team was beyond helpful to me. With needing a certain dress size and color within a certain time restraint. They responded quickly to my concerns, the team updated the site to allow me to pick a certain dress size that wasn't available before and was able to ship out my dress right away and before the time I needed the dress for my event. I recommend this store to everyone, they have beyond gorgeous dresses and again, the team was out of this world amazing to me! 10/10 recommend!
Thank you for the kind works, we are glad to work with you!
The office is clean and so is the bathroom. All staff wear a mask and so do the clients. All of the staff are professional polite and very patient. The explain everything you need to know
Mindful of so many scam sites, took a leap of faith to order from The Dress Outlet.
Glad to announce that it's a legit business platform and received the dress in good order and condition.
Communication was smooth and fast.
Delivery was fast and timely.
Dress is gorgeous and true to size.
Will not hesitate to order from them again as their prices are competitive and reasonable.
Keep up the good work!
Must give special mention to Tricia for her swift response and follow up.
Cheers.
I ordered a pantsuit for my nephews wedding and after I ordered it I seen all the bad reviews and was really worried. The pantsuit came in about two weeks and was just what I expected. It was GREAT …
The dress outlet's customer service is exceptional! They guided me patiently through my mess.The dress was as wonderful as expected.We' ll surely order more in future.
When my daughter announced her wedding date, I instantly panicked as I needed a mother of the bride dress on short notice. Buying online was my only hope as I couldn't find anything affordable at the local physical stores. Then I found your store. It's such a life-saver. They have an incredible selection of dresses and it was hard to choose. Since I'm not good with these kinds of things, I was assisted by their customer service team who helped me all throughout my buying process. When the dress arrived, it was so lovely I couldn't even have asked for a better dress. I highly recommend the Dress Outlet to anyone in search of a dream dress for any special event.
Awful …quality is terrible. The delivery was much later than I was told. Customer service is not accommodating or helpful. Return policy is ridiculous 5 days Buyer Beware!
Customer Service on this site is very helpful and supportive. I greatly appreciated the way that Chelsea was able to assist me. She helped me get my measurements, recommended great dress options, and overall led me to find the right dress for me.
My email enquiries were promptly replied. After ordering & paid in full, i realised i forgot to use the welcome discount voucher. I emailed to ask if i could be given the discount. To my surprise, i received an email notification that a refund had been credited to my account! I'm delighted with the speed of their service.
I've been struggling to find the perfect dress for me. I am plus size and it's always been challenging for me to look for the dress that would make me feel confident about my body. I don't have enough time to go to a physical store so ordering online is my best option. But when I order online, I usually get poor quality dress or the sizing is just not correct. I was about to give up when I found the Dress Outlet. Of course I didn't have so much expectation because of my past experiences. But I admit that their collection of plus size dresses is totally stunning. I already have issues with online sizing I reached out to them and one of their customer service reps helped me choose. They helped me with all my concerns, and I ended up ordering this beautiful formal plus size dress. When the package arrived, guess what? The dress fits me perfectly! I couldn't believe it at first too, but I finally got a dress that fits me well! After that, the Dress Outlet is now my go-to shop whenever I want to buy a new dress.
I'm so glad to hear about your positive experience with the Dress Outlet! It can be challenging to find the perfect dress, especially when you're plus size and shopping online. It's heartening to know that they not only have a stunning collection of plus-size dresses but also provide you with excellent customer service to address your concerns. It's a great feeling when you finally find a dress that fits perfectly and boosts your confidence. Thank you for sharing your story, and it's lovely to have the Dress Outlet as your go-to shop now. Happy dress shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
As stated in our return policy on our return portal, you have 7 days from the delivery date to request a return, and then you have an 14-days to send it back to us. I understand that reading comprehension is difficult, but if you were within the window, this should not have been a problem.