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TheCustomDresses reviews

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6 reviews

6 Reviews From Our Community


All Reviews

1 review
2 helpful votes

I ordered a dress from The Custom Dresses for my daughter's wedding. When it arrived I was very disappointed in it. The style looked like it did on the website, but it was like a sack - absolutely no shape whatsoever. I sent them my measurements but had to take it to a tailor and have it altered, boning put in to give it shape, shortened and the straps needed shortening. The dress virtually had to be re-constructed. The day of the wedding, the zipper broke before heading to the Church, we sewed the dress shut as far as the zipper was broke, just before we are heading down the aisle it ripped the rest of the way. Our wedding planner had to pin me into the dress so I could go down the aisle, they had to close the doors to the Church and fix my dress before the wedding could go on. After the wedding, the wedding planner sewed me right into the dress. I thought I would save money by ordering from this site, in the end, it cost me just as much, if not more, than ordering from a Bridal Shop and getting the dress I wanted in the first place. Would I buy from here again??? Absolutely not, next time, I will pay the extra money in the first place and not have to be stressed out because the dress split 1 minute before the ceremony starts.

1 review
2 helpful votes

DO NOT ORDER FROM THIS WEBSITE! The company is located in China and the customer service is as bad as it gets. My girlfriends bridesmaid dress broke on the day the wedding, and the company, which has no phone number, refused to give a refund and is an absolute nightmare to deal with. Low quality products and god-awful customer service. Do not chance it, order from somewhere else!!!!

1 review
1 helpful vote

I was very hesitant when I first ordered my wedding dress from this company. #1- it comes from China, and I was worried about how the dress would look after traveling so far. #2- I never tried the dress on or even saw it in person, so I was basing everything on how it looked online.

When it arrived, the dress was in a small plastic bag. The dress was turned inside out. When I took the dress out, it looked just like the picture. I was soooo happy to see this. The dress was much heavier and had a lot more material than what the picture showed, but it was still the dress and was absolutely gorgeous.

One warning though- I gave them my EXACT measurements and the dress still need a lot of alterations. I also had a lot of the fabric under the dress taken out. It was too heavy for a summer wedding. It would have been perfect for a winter wedding though.

Overall, the experience was wonderful and I would recommend them to anyone who is looking for a great quality, fairly inexpensive wedding dress. The customer service is wonderful as well. Anytime I emailed, they responded within the day.

1 review
3 helpful votes

I was doing my wedding last minute and at 6 feet tall, I knew I would have a difficult time ahead of me. After being told I could not order any dresses custom made from stores here in the US in time for my wedding and not finding anything that was long enough, I looked to thecustomdresses for a miracle...and I got it. I ordered three dresses total, two for my daughters who were to be in the wedding and my wedding gown. Admittedly, I was quite specific in the comment field making sure that they knew what color and type of beading I wanted, for fear they would not do any beading and also informed them that if it could not be completed in time I would have to cancel my order. I sent them my measurements and they actually called me (from China!) and emailed me to clarify my size (which I had imputed incorrectly) I was really worried that they would not arrive in time so I paid the extra rush charge and it actually made it in a day earlier than they had said it would. And the dresses were fantastic. I had requested a chocolate sash for my daughters' dresses which they included free of charge. All of the dresses were very good quality and there were three layers of satin on my dress. The only alteration I made was to make the train a bit shorter. My daughters were absolutely beautiful-I wish I could post pictures here! I got everything I had hoped for (including the length-yippee!) for $200 for me and $100 for each of the girls' dresses. I would recommend this company to anyone and everyone-except perhaps my enemies. :o)

1 review
2 helpful votes

I purchased a dress from this website for my son's wedding. I sent them my measurements and it was custom made for me. When it came I was delighted. The workmanship was excellent and whilst it wasn't exactly as I had requested with regard to the beading it was as it appeared in the picture on the website. The only adjustment the dress required was the straps shortened - not bad coming from so far away!! I would definitely go back to them in the future. Considering the prices they offer it is worth the risk anyway.

1 review
5 helpful votes

If you are even thinking of ordering a dress from this site, BEWARE!!!! The dresses you view on their site are not what you receive. I also found an Alfred Angelo style #1963 in a local shop but couldn't afford the $899 so I got online and found "the same dress" on their site for $240, of course I was overjoyed! When I received my wedding dress I was very disappointed with the actual purchase.
The dress I believed I was ordering (via pictures on their website) was absolutely stunning! The dress I received was pretty but not at all like the dress pictured. I ordered Ivory, received white, the dress ordered had crystal like stones on the skirt of the dress at each gather which were sporatic over the skirt, the dress I received had sequin like flowers at each gather which were in a row across the skirt making me look like the icing on a wedding cake.
I received my dress on a thursday and I emailed the company via their "contact us" link on their website on the following Monday to see about returning the dress. I received no response, by the way they do not have a phone number listed on their site for contacting them. I emailed them again from their site a month later, still no response. A coworker suggested that I email them from their site pretending to be interested in purchasing a dress and give a different but valid email address. Shocking enough they responded to the potential sale email. I responded with "I find it funny that you are so quick to respond to a potential sale but do not respond to a customer complaint" they claim they never received my email from the previous month. I explained that due to their response time or lack there of that I had since had to purchase another dress and simply wanted to return the dress for a refund. They replied with "the time in which you had to return the dress has lapsed and we will not be able to help you". I am seeking further action with the credit card company to get this matter resolved.

Make sure before you order that you will be happy with a dress that may be kind of like the one you see on their site.

Customer Questions & Answers

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do anyone have a number that I can reach for them because my prom is may 8th and i wanted to know would my dress be here in time

By Crystal j.
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