“Lack of customer service. Poor communication & will not cater to your needs or listen!”

Terrible attitude, doesn't want to listen to you just wants to go with whatever she has in mind. Will not cater to your needs. I wanted to order a bespoke cake for my son's 15th birthday of a character in the new Avengers so it is not well known & asked for a sketch before baking so that we can it get right before it's too late. She refused & I was shocked as no baker has done this, I have ordered many bespoke cakes. She already had in mind how she was going to make it, whatever was going to be easy for her. But this was a unique cake which I wanted to talk through with the baker to makesure it matched every detail as to what I wanted.