• The House

The House

Overview

The House has a rating of 4.7 stars from 199,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices, and free shipping. The House ranks 2nd among Outdoor Equipment sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
28
See all photos

What reviewers want you to know

Positive highlights

  • The site was good, talked with customer service, let em know there was a Grammatical error and got a discount.
  • Easy shopping experience I always have confidence in.

Critical highlights

  • Checking out was an issue when neither of my credit cards would work, and wouldn't work via a phone order either.
  • somewhat annoying, received a discount code, tried to cut and paste did not work and couldn't find the code again.
How would you rate The House?
Top Positive Review

“Online buyer for the first time of leggings from this website.”

Олежа g.
3/20/24

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Top Critical Review

“Glitchy Website”

Isaiah R.
1/18/24

I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed.

Reviews (199,853)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (373) shopping experience (107) coupon code (56) credit card (59) quality products (38) promo code (54) discount code (62) cyber monday (28) shopping cart (28) redemption code (22)
Thumbnail of user osmanisampinoalpdnq
6 reviews
1 helpful vote
March 20th, 2024

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Thumbnail of user makiligrenelyn
1 review
0 helpful votes
January 16th, 2024

It has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it!

Thumbnail of user ryano452
1 review
0 helpful votes
February 5th, 2023
Verified purchase

Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism.

Tip for consumers:
Do not hesitate to purchase from The-House! Their products, service, and professionalism are truly 2nd to NONE!

Products used:
Complete Skateboard

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobb1966
1 review
0 helpful votes
January 13th, 2023
Verified purchase

Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!

Thumbnail of user michaelb9686
1 review
0 helpful votes
January 11th, 2023
Verified purchase

I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.

Thumbnail of user jesseb672
1 review
0 helpful votes
October 21st, 2022

Great company, great prices, with stellar customer service! They went the extra mile to help me when few of their competitors and others in general would. Connecting digital commerce with a human presence is critical when customers need help. TheHouse perfected it with my experience. My optimism in humanity has been restored for now. Thank you TheHouse!

Tip for consumers:
Be patient and courteous with customer service folks just like people serving food to patrons.

Products used:
Thule evo Probar

Service
Value
Shipping
Returns
Quality
Thumbnail of user deang234
1 review
0 helpful votes
January 13th, 2023
Verified purchase

Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find.

Thumbnail of user rustyw50
1 review
0 helpful votes
February 17th, 2023
Verified purchase

This was my first time ordering from The House, I was a bit skeptical at first, but after reading a few online reviews that seemed to be honest, I decided to go ahead and make a purchase from their website. My order came quickly and in perfect condition. I would definitely recommend them to my friends and family and will be shopping from their website again in the future.

Thumbnail of user alank569
1 review
0 helpful votes
December 17th, 2022
Verified purchase

Great starter FRAMED Impact BMX bike for $69. We bought and donated two for 9 and 13 year old boys whose family lost everything from hurricane Ian in Fla. And needed help for Christmas. There was a delivery charge due to size and weight but they came quick and were well worth it.

Tip for consumers:
There is free shipping but not on large bulky items which is understandable

Products used:
Bikes

Value
Shipping
Quality
Thumbnail of user josef458
3 reviews
0 helpful votes
January 10th, 2023
Verified purchase

I have been purchasing snowboarding gear from The House for at least the last 10 years. They always have a great selection and pricing. Orders are processed quickly and I've received the merchandise timely. These folks are great. They also periodically send incentives and thank you's in the form of discount. I am very pleased and have told all my crew about them.

Thumbnail of user andrewf1074
1 review
0 helpful votes
July 10th, 2022

Very good experience - ordered a skateboard for 50% off, chose free shipping instead of $10 for guaranteed 3-6 days. Arrived in 5 days with tracking from Fed Ex. Board as expected, minor shop marks but zero problem with that given the size of the discount. Overall very satisfied.

Service
Value
Shipping
Quality
Thumbnail of user pennyh293
1 review
0 helpful votes
January 13th, 2023
Verified purchase

An easy site to use. Good quality products. Fast shipping and delivery. I shop here for my grandson. He really likes their products.

Thumbnail of user danielb3041
1 review
1 helpful vote
January 5th, 2023

Got a great deal on sunglasses, actually picked up three pairs. Arrived quickly, packed well. Missed a $50 gift card from them that arrived in my spam mail unfortunately, so be on the lookout for offers from them. Mine expired by the time I saw it.

Products used:
Sunglasses

Service
Value
Shipping
Quality
Thumbnail of user mmc6
1 review
0 helpful votes
January 24th, 2023
Verified purchase

Great outdoor gear for a great sale/clearance price! I love all that I purchased. The Burton long insulated side zip pull over vest is really nice. It's comfy, stylish and warm. The XC ski jacket is sleek, breathable and classy/functional. I'm still looking for the perfect XC ski mittens and gators for snowshoeing but I will find them!

Thumbnail of user jand155
jan D.
1 review
0 helpful votes
April 7th, 2019
Verified purchase

After being so disappointed that Merrill had discontinued a certain style of hiking shoes, I found them here! Bought to pairs in order to not run out again!

Thumbnail of user anonymouse383
anonymous E.
2 reviews
0 helpful votes
March 14th, 2019
Verified purchase

great deals and the website is easy to navigate. Customer service from here has had us coming back for years- please don't go changing man

Thumbnail of user angiey10
Angie Y.
2 reviews
0 helpful votes
October 1st, 2019
Verified purchase

My shopping experience was smooth and effortless. The staff was always available if I needed any help.

Thumbnail of user patg380
1 review
0 helpful votes
November 26th, 2022

Great price! Hassle free/ fast and accurate shipping. Can't wait to try out my new board this season.

Products used:
haven’t used the arbor draft camber yet

Service
Value
Shipping
Quality
Thumbnail of user frederickr37
Frederick R.
1 review
0 helpful votes
January 8th, 2019
Verified purchase

Easy browsing and great filter that allowed me to narrow down the large selection in order to find exactly what I was seeking.

Thumbnail of user essiem12
Essie M.
1 review
0 helpful votes
January 29th, 2019
Verified purchase

Pretty good, but the material & weight of the jacket seemed vague so we hope it's not too heavy for a 12 year old living in MI.

Thumbnail of user hermang28
Herman G.
1 review
0 helpful votes
January 23rd, 2019
Verified purchase

Nice selection of jackets. Very hard to find a color and size in small; no problem here. Reasonably priced and good quality

Thumbnail of user docl13
doc l.
1 review
1 helpful vote
March 29th, 2019
Verified purchase

asked corey for a code...said he did not know...really LAME found a 20 percent off code....really time to educate your chat people

Thumbnail of user jerryx3
Jerry X.
3 reviews
0 helpful votes
April 14th, 2019
Verified purchase

Lot of information very easy to navigate site I felt like I had a sale person helping me through the entire process

Thumbnail of user stevend78
Steven D.
4 reviews
14 helpful votes
April 23rd, 2019
Verified purchase

Good quality and free shipping allows me too have more fun time not driving around and great service from beginning to end

Thumbnail of user davidl1240
David L.
1 review
0 helpful votes
May 14th, 2019
Verified purchase

Great. No problems. Paid extra for 2 day shipping. I really them to come through on that for me and my son!

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From the business

On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982

Company Representative

Thumbnail of user ryang19
Customer S.
Typically does not respond to reviews

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