The House has a rating of 4.7 stars from 199,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices, and free shipping. The House ranks 2nd among Outdoor Equipment sites.
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Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.
I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed.
Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.
It has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it!
Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism.
Tip for consumers:
Do not hesitate to purchase from The-House! Their products, service, and professionalism are truly 2nd to NONE!
Products used:
Complete Skateboard
Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!
I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.
Great company, great prices, with stellar customer service! They went the extra mile to help me when few of their competitors and others in general would. Connecting digital commerce with a human presence is critical when customers need help. TheHouse perfected it with my experience. My optimism in humanity has been restored for now. Thank you TheHouse!
Tip for consumers:
Be patient and courteous with customer service folks just like people serving food to patrons.
Products used:
Thule evo Probar
Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find.
This was my first time ordering from The House, I was a bit skeptical at first, but after reading a few online reviews that seemed to be honest, I decided to go ahead and make a purchase from their website. My order came quickly and in perfect condition. I would definitely recommend them to my friends and family and will be shopping from their website again in the future.
Great starter FRAMED Impact BMX bike for $69. We bought and donated two for 9 and 13 year old boys whose family lost everything from hurricane Ian in Fla. And needed help for Christmas. There was a delivery charge due to size and weight but they came quick and were well worth it.
Tip for consumers:
There is free shipping but not on large bulky items which is understandable
Products used:
Bikes
I have been purchasing snowboarding gear from The House for at least the last 10 years. They always have a great selection and pricing. Orders are processed quickly and I've received the merchandise timely. These folks are great. They also periodically send incentives and thank you's in the form of discount. I am very pleased and have told all my crew about them.
Very good experience - ordered a skateboard for 50% off, chose free shipping instead of $10 for guaranteed 3-6 days. Arrived in 5 days with tracking from Fed Ex. Board as expected, minor shop marks but zero problem with that given the size of the discount. Overall very satisfied.
An easy site to use. Good quality products. Fast shipping and delivery. I shop here for my grandson. He really likes their products.
Got a great deal on sunglasses, actually picked up three pairs. Arrived quickly, packed well. Missed a $50 gift card from them that arrived in my spam mail unfortunately, so be on the lookout for offers from them. Mine expired by the time I saw it.
Products used:
Sunglasses
Great outdoor gear for a great sale/clearance price! I love all that I purchased. The Burton long insulated side zip pull over vest is really nice. It's comfy, stylish and warm. The XC ski jacket is sleek, breathable and classy/functional. I'm still looking for the perfect XC ski mittens and gators for snowshoeing but I will find them!
After being so disappointed that Merrill had discontinued a certain style of hiking shoes, I found them here! Bought to pairs in order to not run out again!
great deals and the website is easy to navigate. Customer service from here has had us coming back for years- please don't go changing man
My shopping experience was smooth and effortless. The staff was always available if I needed any help.
Great price! Hassle free/ fast and accurate shipping. Can't wait to try out my new board this season.
Products used:
haven’t used the arbor draft camber yet
Easy browsing and great filter that allowed me to narrow down the large selection in order to find exactly what I was seeking.
Pretty good, but the material & weight of the jacket seemed vague so we hope it's not too heavy for a 12 year old living in MI.
Nice selection of jackets. Very hard to find a color and size in small; no problem here. Reasonably priced and good quality
asked corey for a code...said he did not know...really LAME found a 20 percent off code....really time to educate your chat people
Lot of information very easy to navigate site I felt like I had a sale person helping me through the entire process
Good quality and free shipping allows me too have more fun time not driving around and great service from beginning to end
On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982