• The House

The House

Overview

The House has a rating of 4.7 stars from 199,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices, and free shipping. The House ranks 2nd among Outdoor Equipment sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
28
See all photos

What reviewers want you to know

Positive highlights

  • The site was good, talked with customer service, let em know there was a Grammatical error and got a discount.
  • Easy shopping experience I always have confidence in.

Critical highlights

  • Checking out was an issue when neither of my credit cards would work, and wouldn't work via a phone order either.
  • somewhat annoying, received a discount code, tried to cut and paste did not work and couldn't find the code again.
How would you rate The House?
Top Positive Review

“Online buyer for the first time of leggings from this website.”

Олежа g.
3/20/24

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Top Critical Review

“Glitchy Website”

Isaiah R.
1/18/24

I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed.

Reviews (199,853)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (373) shopping experience (107) coupon code (56) credit card (59) quality products (38) promo code (54) discount code (62) cyber monday (28) shopping cart (28) redemption code (22)
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Brent Z.
4 reviews
0 helpful votes
March 15th, 2019
Verified purchase

I like the great deals, but wish I could customize search a little more. In this case, being able to see helmets based on their intended use (mountain, road, etc.)

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anonymous E.
2 reviews
0 helpful votes
January 23rd, 2019
Verified purchase

So far pretty good, but most items didn't have pics of models wearing clothing or any reviews. This would have been very helpful.

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Calvin W.
1 review
0 helpful votes
November 2nd, 2019
Verified purchase

Wish there was a way to try multiple sizes. I keep getting close, but need to try one more size instead. 3rd time now.

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Josh w.
1 review
0 helpful votes
December 30th, 2018
Verified purchase

Great except if something is sold out it should say when viewing the product and not after its put into the cart.

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Devin L.
1 review
0 helpful votes
January 15th, 2019
Verified purchase

I'm sure I'll be happy with the product, but was a little upset the promo code for 10% would not work for this product. That alone made me switch over to amazon for a split second to order it for the same cost, but then I cooled down. If it makes it to me by Friday I'll consider buying from you guys again in the future. I guess we'll see

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Jacob L.
1 review
0 helpful votes
January 27th, 2019
Verified purchase

It would be nice to save on 2019 gear with promo codes or free next day shipping on items $1100 and up

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Ted H.
4 reviews
1 helpful vote
January 8th, 2019
Verified purchase

Finding items of interest is easy, responses on Chat line a little slow, can't really say much more until items arrive.

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Mike C.
16 reviews
16 helpful votes
February 21st, 2019
Verified purchase

As easy as ever, the only better thing would have been if I could have gotten the 10% off coupon to work! Also busted a toe tongue strap on an old Forum destroyer binding, thought I might find a replacement here, no such luck though.

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anonymous R.
2 reviews
0 helpful votes
January 12th, 2019
Verified purchase

I wish it was easier to filter products down by feature, rather than going into each product's detail page.

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Celina P.
1 review
0 helpful votes
November 10th, 2019
Verified purchase

Easy to find what you're looking for, just wish the snowboard sizing charts were easier to understand.

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Jolene S.
1 review
0 helpful votes
March 28th, 2019
Verified purchase

Easy browsing and the filter worked great but the "free shipping on $50 & over wasn't clear on what products so I felt obligated to pay for it by the time I checked out. Also you need a selection of combination locks, my grandson loses keys.

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Kyle N.
5 reviews
0 helpful votes
July 20th, 2019
Verified purchase

Website is very user friendly to get around and find what you are looking for vs other websites. Nice clean and smooth setup

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Nick R.
4 reviews
0 helpful votes
October 19th, 2019
Verified purchase

I purchased the vapor glove 3 in size 12, it fits my dad's size 13 foot, so he may want to keep it rather then returning it. I will try your 11.5, hopefully it fits.

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Zach J.
1 review
0 helpful votes
January 11th, 2020
Verified purchase

I was going to buy the Burton Baker 2-in-1 Gloves with you guys but found them much cheaper on amazon.

Also your product filtering tool on the left hand side of the page
when viewing all the snow pants
wasn't very user friendly.
I could only filter for one brand at at time and had to scroll to select the categories. It could be better

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Pamela S.
6 reviews
0 helpful votes
October 1st, 2019
Verified purchase

Quick and easy but did not like that they do not cover returns, especially for ski boots which are notoriously difficult to fit.

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Hue G.
1 review
0 helpful votes
October 20th, 2019
Verified purchase

Everything went through pretty quick when it came to checking out. This website definitely has some things I'll have to check out, and possibly even buy next time.

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anonymous P.
5 reviews
0 helpful votes
March 13th, 2019
Verified purchase

Fairly good. but it would be great to have an account setup since i have purchased a few items from you and will probably continue to do this.

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Jeffrey N.
1 review
0 helpful votes
June 28th, 2019
Verified purchase

satisfied to this point. As long as product arrives within the specified time frame, and my payment info remains secure, I will likely continue my patronage.

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Gary X.
5 reviews
0 helpful votes
September 17th, 2019
Verified purchase

Had a little trouble with coupon code, when I tried using Paypal it wasn't applied, so went back and checked with credit card then it worked.

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Jen J.
1 review
0 helpful votes
February 14th, 2019
Verified purchase

Shopping online or in person is always fine. Hopefully my package will arrive in a timely fashion this time instead of taking more than a week.

Thumbnail of user sharonh2434
4 reviews
0 helpful votes
February 9th, 2023

I can't say enough good things about the shoes I got from The House. They are really comfy, and whether you wear them with jeans or a dress, they look fantastic. In the future, I would definitely consider purchasing these again!

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Nick T.
3 reviews
0 helpful votes
November 10th, 2019
Verified purchase

I couldn't find a selection to search by size. It would've been easier than looking through five pages of jackets.

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Megan J.
4 reviews
0 helpful votes
January 11th, 2019
Verified purchase

The final payment page is a little finicky. I kept having to refresh. But overall, a good experience.

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gary m.
1 review
0 helpful votes
January 24th, 2019
Verified purchase

little trouble with the website updating fields; had to input data a few times before it recognized it

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L B.
1 review
0 helpful votes
April 4th, 2019
Verified purchase

The specs listed these as "eyeglass compatible", however, the goggle fit too snug over my particular eyeglass frame.

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From the business

On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982

Company Representative

Thumbnail of user ryang19
Customer S.
Typically does not respond to reviews

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