• TGI Fridays

Overview

TGI Fridays has a rating of 3.0 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. TGI Fridays ranks 19th among Restaurants sites.

  • Service
    6
  • Value
    5
  • Shipping
    2
  • Returns
    1
  • Quality
    6
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
How would you rate TGI Fridays?
Top Positive Review

“Waitress”

Gloria P.
5/8/24

Yolanda is Awesome, thanks TGI Friday for recognizing the teachers continue doing an amazing job. We are grateful to serve the students of our community

Top Critical Review

“Do not go”

Richard H.
3/3/24

I recently dined at TGI Fridays in Reading, and while I must commend the staff for their friendliness and helpful demeanor, I was profoundly disappointed with the quality of the food and beverages served. The meat portion served to me was not only disappointingly small, akin to what one might expect from a McDonald's Happy Meal, but its taste and texture were subpar, closely resembling cardboard in both aspects. This was a surprising letdown from what I anticipated in a meal from TGI Fridays. Additionally, the Coke I ordered, which was not of the refillable variety to avoid the dilution issue common with those options, was far from satisfactory. My first sip revealed a beverage that tasted overwhelmingly of water, with only a faint hint of Coke, prompting me to send it back immediately. It seemed as though the drink had been colored to look like Coke rather than taste like it. I believe TGI Fridays can do better, especially given the standard set by the service staff. It is crucial that the food and beverage quality match the level of customer service to provide a dining experience that reflects well on the brand's reputation. I hope my feedback is taken constructively and leads to improvements that will benefit all patrons in the future Your sincerely Never Retuning Customer

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user phoebed43
1 review
0 helpful votes
October 18th, 2023

We went to the Harry Potter Quiz. It was terrible. We could not understand the words because the restaurant was very noisy and the quiz master didn't use a screen. He missed a round and after we went out the door he was away on his motorbike. I would not recommend the barbecue chicken wings. They were so plain. They were flavoured like barbecue but it didn't taste like it. I would recommend the sweet and sour chicken wings.
Also the quiz questions were too hard and he should have used some of the many screens that surrounded the tables so we could understand the questions. One of the rules was no phones but one lady sat on her phone the whole time and was seen but not punished!

Service
Value
Shipping
Quality
Thumbnail of user eval75
69 reviews
98 helpful votes
June 25th, 2019

I ate here several years ago and was not impressed. Sorry but I don't recommend them at all but give them a try and see for yourself. You just may like them.

Thumbnail of user sh23498
8 reviews
17 helpful votes
March 17th, 2018

Definitely has changed over the years. Tastes more like frozen food now than fresh food cooked. I do t know what happened but the quality has changed.

Thumbnail of user lynneo
6 reviews
7 helpful votes
March 7th, 2016

I went to Bensalem, PA TGI Fridays and everything was going OK until I made it home. I was throwing up all night long. I text my girlfriend the next day and she was doing the same thing. My husband went and talked to the manager the next day and her response was oh well. No apology, no sympathy, no sorry, no nothing. That is poor management. I was so disappointed in TGI Fridays any more there food is going down hill. I was there 2 weeks prior with very, very, very poor service and it was the same thing from management oh well.

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About the business

TGI Fridays offers great food and amazing drinks at locations nationwide. From burgers to steak, beer to cocktails, learn why in here, it's always Friday.

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