• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.9 stars from 640 reviews, indicating that most customers are generally dissatisfied with their purchases. Tennis Express ranks 2nd among Tennis sites.

  • Service
    33
  • Shipping
    31
  • Returns
    15
Positive reviews (last 12 months): 27.3%
Positive
3
Neutral
1
Negative
7
14
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What reviewers want you to know

Positive highlights

  • My tennis shoes fit perfectly and are super comfortable.

Critical highlights

  • I guess they're more worried about protecting themselves from fraud than customer service for the real customers.
How would you rate Tennis Express?
Top Positive Review

“Fast delivery, in stock products”

GEORGE A.
1/31/23

I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.

Top Critical Review

“Bad costumer service and website”

Eduardo A.
12/14/23

Placed an order at their website, filled all required fields including shipping address, decide to pay by paypal, they ship for the wrong address, contacted them at the same day asking to correct their mistake; costumer service say they can do nothing as their system automatically switches the address in paypal purchases. Wouldn't it be nice if they tell their costumer about it or even better if they don't require a shipping address in their website since it useless.

Reviews (640)

Rating

Timeframe

Other

Reviews that mention popular keywords

tennis shoes (46) customer service (55)
Thumbnail of user georgea1275
1 review
0 helpful votes
January 31st, 2023

I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user stefanb124
2 reviews
1 helpful vote
April 30th, 2023

I recently purchased the Wilson Pro Staff RF97 Autograph Tennis Racquet from Tennis Express and it has quickly become my favorite racquet. The racquet is incredibly well-balanced, allowing me to generate plenty of power without sacrificing control. The 97 square inch head size is perfect for my playing style, giving me the ability to hit with precision and spin. The racquet's unique design and Roger Federer's signature on the side also make it a real standout on the court.

Service
Value
Quality
Thumbnail of user golgia
1 review
0 helpful votes
October 7th, 2022

They had exactly what I needed and at great prices! I Love not having to use Amazon:) super quick shipping too. I will def be ordering again, highly recommend!

Tip for consumers:
They have both great sale items & the newest top rated equipment. U will find all your tennis needs met

Products used:
Wristbands / sweatbands

Service
Value
Shipping
Quality
Thumbnail of user clarissar43
1 review
1 helpful vote
July 6th, 2023

Very impressed bought clothes for my daughters spent 132for 8items recieved 4out 8products which was great quality perfect fit by the time time I called customer service to check on remaining products I was informed they were not available but the full amount 48dollars was refunded to my account immediately Checked my account I got a full refund so fast customer service and very pleased with quality fit and my daughters were very pleased with fashion style of the outfits I did receive which is a plus for impossible to please teens.

Products used:
All products that I received

Thumbnail of user sylviap431
1 review
3 helpful votes
May 16th, 2023

Ordered a size 8 but it was not available so I got the 7.5. It was much shorter than a 7.5 in the other brands I normally wear (toe of shoe pressed down on toenails, impossible to wear them) so I have to return them. The New Balance court shoe is the go to for a lot of pickleball and tennis players in my area and hard to find locally so most of us rely on Tennis Express for their tennis/pickleball shoes and clothing. Had I known they ran shorter than my other shoes, I would not have ordered the 7.5 shoes. They are attractive shoes and well made, just too short.

Products used:
None; shoes returned

Thumbnail of user brendav871
1 review
0 helpful votes
January 26th, 2023

Great shoes and great price with great delivery. Great review for a great company in a great year and just great.

Products used:
969v NB tennis shoes.

Service
Value
Shipping
Quality
Thumbnail of user matthewp905
1 review
0 helpful votes
March 20th, 2022

On March 20 I gave Tennis Express a 1-Star Review for "Deceptive Advertising". To their credit,
Enrique Herrera contacted me, apologized, and corrected the problem. That's the type of response that deserves recognition, and for that I'm giving Tennis Express a 5-Star review! Thanks for the follow-up, Enrique.

Thumbnail of user montem58
1 review
0 helpful votes
August 16th, 2021
Verified purchase

I wanted to buy a pair of New Balance tennis shoes because they're the only brand I know of that sells these in extra wide (4E). I went to a local NB store and not only didn't they have any in stock, but none of their other stores did and neither did the warehouse. I shopped online and found that Tennis Express had these shoes in stock and in my size (10 4E). I ordered them on Wednesday and received them on Friday with free 2-day UPS shipping. The shoes were brand new, in perfect shape, in the right size, and packaged well. The box even contained a return shipping label should I need to return them for any reason. (And they threw in a pad and pen!) Just simply terrific service.

Thumbnail of user janicel481
1 review
0 helpful votes
December 16th, 2021

I had a excellent experience on the phone with Rubin, today, 12/16,2021. Thank you Rubin for your great customer support! Jan

Products used:
clothing

Service
Shipping
Thumbnail of user rodrigoc87
1 review
0 helpful votes
January 26th, 2022

The variety in shoes selection is great as well as the available sizes. Shipping was fast and product was well packaged.

Thumbnail of user tomasf39
4 reviews
1 helpful vote
June 10th, 2022

Finally arrived my order, I could not choose for a long time, but thanks to very competent advice I was able to decide on the model. The order came quickly and well packed. The package is complete, no complaints in work yet. Thank you!

Thumbnail of user rodrigop14
1 review
0 helpful votes
January 9th, 2018

It's the first time I place an order here and it was a very good experience. I was able to follow up and rectify the payment method without any problem. My package arrived on time and just what I ordered. I am very pleased

Thumbnail of user anants19
1 review
0 helpful votes
December 8th, 2022

Comfortable and cool. I am glad Adidas is utilizing plastic trash recovered from the oceans, I wish more companies will do the same

Thumbnail of user daniels370
1 review
1 helpful vote
December 31st, 2017

I ordered 2 packs of tennis string on Dec. 20, and they arrived on the 22nd with free shipping. Impressive.

Thumbnail of user jto3
1 review
0 helpful votes
August 25th, 2017

Right item with awesome discount was delivered as scheduled! I would like to encourage my tennis mate to use tennisexpress.

Thumbnail of user malindab4
1 review
0 helpful votes
January 11th, 2018

It is a nice weight with a very comfortable grip. I love it! Can't wait to get out on the court and put it to use.

Thumbnail of user beckyb59
4 reviews
1 helpful vote
August 15th, 2017

Very happy with my purchase of New Balance shoes (pink!) and clothing, and Nike clothing. Tennis Express quickly processed my return with a larger size. Less satisfied with Underarmour shorts due to fit and inferior elastic waistband. I don't play tennis but would definitely return to this site for workout clothes and shoes.

Thumbnail of user krisa39
2 reviews
0 helpful votes
January 8th, 2018

My skirts were shipped out in a timely fashion... great fit, as advertised! This is a great option when you don't have access to a tennis specialty store.

Thumbnail of user jerryg72
1 review
0 helpful votes
January 3rd, 2018

The order was easy, delivery was fast, and the shoes fit. I have a hard time finding size 13 B shoes. I am very pleased with Tennis Express.

Thumbnail of user adriann135
2 reviews
0 helpful votes
February 12th, 2018

Nice shoes... they were sent promptly and are fitting right. They are light and seem very sturdy. They also have a better arch support than others.

Thumbnail of user gailh82
3 reviews
0 helpful votes
January 8th, 2018

My ordered items came in a couple of days and was perfect. My tennis game will surely improve with my new duds.

Thumbnail of user antoniom74
1 review
0 helpful votes
September 21st, 2017

Tennisexpress has been nothing but wonderful during the last 3 weeks when i purchased about 5 items from them. Given that they are headquartered in houston, i probably should change wonderful to astonishing.The people i spoke to were professional, resourceful and polite... it's now my go-to place for my tennis needs.

Thumbnail of user javierb21
1 review
0 helpful votes
January 9th, 2018

Best on line store for tennis lovers. Free delivery is a plus. Tennis shoes are excellent and customer service is great.

Thumbnail of user alexandrap22
1 review
0 helpful votes
January 11th, 2018

And on time! Thank you for your fast and efficient service! I received my shoes, and clothing just like I wanted!

Thumbnail of user darrelll25
1 review
0 helpful votes
August 15th, 2017

They really care about customer service! They shipped my order same day and I received it on time. Great selection of all tennis products. I will order from them again!

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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