Tennis Express

Placed an order at their website, filled all required fields including shipping address, decide to pay by paypal, they ship for the wrong address, contacted them at the same day asking to correct their mistake; costumer service say they can do nothing as their system automatically switches the address in paypal purchases. Wouldn't it be nice if they tell their costumer about it or even better if they don't require a shipping address in their website since it useless.

This company is very slick. Big banner all over site free shipping free returns over $50. Very fair. However when you go to return they then state you pay for shipping return because they deduct the cost of the shipping return from your original order that was over $50 before tax. They clearly state costs to get to the free shipping is $50 is pre tax, but never anywhere do they state cost minus tax and minus cost to ship back the return. Totally bogus.
I always buy my sneakers on line and every company I have bought from has free return shipping, certainly not minus a shipping cost to qualify for the minimum return cost of an item.

The shoes I ordered were not sent- they were a different colour in a different box and FAKE. Do not buy from this company.

Had high hopes after my first order. Second time around I paid extra for 2-day shipping. They charged my card then sat on my order for a week. No communication. Not cool.

Please stay away from tennis express. They are kind of cheaters. Low business ethics. They charge 9.95 dollars fir every item in the order by shipping them separately. Low business ethics.

Never again will I order from you. You shipped to the wrong address and you are unreachable to help fix it. Absolutely disgusting.

Unreliable and cannot be trusted with your tennis needs. Customer service is incredibly rude. Will avoid it in the future

Ordered a pair of shoes from them Saturday before Memorial Day now it's Saturday after still no shoes. Or a update on them after emailing them twice. Would not recommend

I ordered what was described as orange tennis balls on their website. The balls delivered were yellow, and delivered in an orange can. I reached out to customer service to request a refund and was told that I should have known they were yellow, and would offer no further assistance. Absolute misrepresentation and false advertising, as well as atrocious customer service.

We purchased NikeCourt React VaporNXT shoes and within two months they wore through both soles. TE was no help. They claimed they contacted Nike and it was refused. If you are a frequent player and want value for purchase I suggest going direct to manufacturer to buy and not deal with TE. The customer service sucks.

Tennis express warranty was no help after my adidas tennis shoes Canvas cracked on both shoes after playing appropriately 8 times. Tennis express warranty manger David Trummer recommend reaching out to Adidas directly.

I ordered some New Balance tennis shoes from Tennis Express in October 2021 (almost 10 moths ago) and they were just delivered on August 18,2022. The shoes were charged to my credit card when they were ordered so they have had my money. I received an email a few days before they were delivered which is no longer my address. When I received an email that they were delivered I called Tennis Express to notify them of the problem. The first customer service rep said it wasn't their fault and he couldn't do anything to help. I called a second and third time, of which the CR's said they would have someone contact me. The 4th time I called, I was fortunate enough to be speaking with a manager. She said a claim would be filed and it would take 10 days to investigate it, but she would speak with her manager. I still have not received a call or email from anyone at Tennis Express. I have purchased multiple times from TE but will never do business with them again because of their lack of customer service. They have known that the tennis shoes were back order for 10 months and should have reached out to their loyal customers to keep them updated. I would highly recommend not doing business with them.
Becky Dallas Tx

Bought new Yonex Vcore Pro 97 tennis racquet that was supposed to have a 1/4 grip size. Racquet was embossed 1/4 but actually measured 3/8. Rare quality control error for Yonex. Tennis Express customer service supervisor told me Yonex has changed and now measures grip size from plastic pallet handle, meaning final handle wrap will make grip size actually 1/8 inch bigger than what is embossed on racquet handle. Totally absurd lie! Just a bogus response! The grip size is supposed to measure exactly what is embossed on the racquet handle and not an 1/8 different. Tennis Express would not take back the racquet because I had mistakenly taken off the plastic wrap on the handle thinking Yonex racquets are always what they say they are in terms of their grip sizes. Then supervisor lied to me again, telling me he would compensate me by sending me a thinner over grip wrap. This wrap never arrived. Very poor company! I will never buy anything from Tennis Express again. Tennis Warehouse is a much better company with very reliable customer service.

I evacuated my home onSep 8 and package had not been delivered before I left. Based on reported damage due to winds and flooding I doubt I will find your package when I return after the storm. Expect you to shipnew order when things calm down. You can contact me at *******117. Can't believe UPS would leave a package at my doorstep under these conditions.

The owner doesn't care and think he knows it all, management is horrible and the warehouse is a constant revolving door of ppl that they hire and fire that's why the online orders are not properly done right. I would definitely recommend you find another place to shop for tennis

Ordered Demo racquets that I could not demo because of bad air on west coast because of fires. Tried to contact via phone and email to extend demo service with no responses so racquets were sent back. Been trying to contact someone since then with no response. Nothing except that they received the racquets I sent back.

10 minutes after I made an error on the number of items, I could not make a correction or stop the shipment of 3 white Nike shiorts! So, I received 3 shirts and now I have to return the extra ones. Shame on you!

I tried to set up the online account four times and kept having issues. Wanted to get my 30% discount through my league since all the girls were ordering the same outfits. But because I was unable to establish an account I paid full price.

The only shoe I wear is K Swiss. I have been wearing K Swiss shoes for the past 4 years, alway a size 8. I ordered these shoes in a size 8 and could not get them on my feet because they are so small. How could K Swiss get this so wrong? The shoes are useless to me so I sent them back.

I bought Rafael Nadal French Open racquet for my father as his birthday giftthe racket did not hit anything but inside the racket frame had crack, he thought was just paint crack in the beginning so we did not say anything to Tennisexpress until the the racquet about the crack. What contact the company it was just a month past the warranty...

Placed an order and they never delivered it refused to place the order. I had to call credit card company … rude and nasty customer service liars

The Nike's I paid for were not new as advertised, but pre-owned, perhaps a returned item.

They did not come with the normal Nike packaging like cardboard and paper stuffed in the toe. The outside soles and bottom edges of the shoes are dirty as they would be if previously worn. And they certainly do not smell new. Gross!

Ordered shoes on Tennis Express Website. Item was said to be out for delivery, then ended up in Hawaii... Not Florida. Called and the last didn't even care. Let's hope I get my money back. I'm passed. Never ordering again from them.