Temple & Webster Reviews Summary
The company demonstrates a mixed reputation, with customers praising the quality and variety of products offered. However, significant concerns arise regarding customer service, particularly related to order fulfillment and communication. Many customers express frustration over incomplete deliveries and the lack of timely support when issues arise. This has led to a perception of unreliable service, with some indicating they would not return due to negative experiences. Overall, while the product offerings are well-regarded, the company must enhance its customer service response and order management to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have recently moved home and spent circa $1000 on Temple & Webster. I understand that not all products are delivered together as they come from different suppliers HOWEVER I do not understand that I should buy 3 pendant lights and ONLY one should arrive. Ten days ago I paid a Handyman to put up the pendant lights however when he opened the box we only had 1 pendant. I have contacted them numerous times but still do not have an answer, I paid for 3 lights and find the service from this company SHOCKING and I will never buy from them ever again.
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- Alexandria, NSW, Australia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members