Ted Baker

Bought a couple of dresses during a sale event. 3 business days after the purchase they were not shipped yet. Speaking to customer service on the phone seemed that they were very disorganized, and not up to the challenge of fulfilling orders on a timely basis. I cancelled the order. Bought the same 2 dresses and paid $30 additional, to receive them in 2 days. It's been now 5 days, and still no shipping confirmation. Will see if and when I receive these items. Spoke with them on the phone, and they refunded the $30. They told me they are not 'Amazon' as an excuse for the incompetence. I shop a lot on line and this has been an exception to how companies handle online sales. Buy at your own risk.

I was a bit fan of the brand, I own quite of collection but recent purchases had totally changed my mind about the brand. Last Christmas I bought a purse for my mum and wallet for my boyfriend. My mum's wallet fell apart after less than 2 months of using and my boyfriend's wallet in less than 3. Since I bought my boyfriend's wallet through non TB online store I made complaint to that store and got 50% of the amount paid refunded so that was good. However my mum's purse I bought trough TD site and they just refuse to take any responsibility of what happened. They wanted me to ship it back on my cost and then they will investigate and decide if my complaint is legit. I sent them pictures where is shows that the purse was just poorly made - either they didn't use enough glue or the glue was faulty. I spent a lot of money on that purse and on top of that they wanted me to pay for international shipping. I have asked what will happen when they decide against my complaint, didn't get the answer. Never buying any TD again.

I have been a long time customer of Ted Baker. I have purchase the Ted Baker brand at Nordstroms, Ted Baker.com, and even at their flagship store in London. I own over 50 dresses, luggage, cosmetic cases, tech cases, scarves, jewelry, trench coats, men's accessories, etc. In essence, I am what you refer to as a high volume, high frequency customer.

On September 28,2017, I purchased my first set of heels (BETCIY Ankle Strap Leather). Since they only come in whole sizes I opted to get the larger size 8. When they arrived it was clear that I should have ordered the smaller size 7 even though my size is a 7.5.

I immediately called the customer service agent for an exchange. She informed me that the 7's were sold out and that I would have to return the shoes. So, I immediately packed them back in the original box and mailed them to the return center.

On October 25,2017, I received a letter from Hannah Dudney (Customer Service Agent) stating that upon inspection of order ******* by a member of the returns department it was confirmed that the shoes were no longer in the condition they were purchased in. This is due to the significant signs of wear. And, for the reasons mentioned that they are unable to issue an exchange/refund. And, they sent me back the shoes. In my opinion, your returns department needs to be retrained or your QA department needs to be re-educated. Because I returned the shoes exactly as is. It's clear that your company operates in silos and does not communicate to each other.

I wish I could upload a photo of the shoes to this review so that everyone can see that they are in "perfect condition" with NO signs of wear. I am beyond disappointed. Now, I have a pair of shoes that are too big for me and I have to either give them away or donate them.

I have been a Ted Baker customer for years and have socially promoted the brand to my colleagues and friends. I have to admit that this experience will curtail any further recommendations of the Ted Baker brand. If you have any social responsibility, you will make this right.