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TeamBuy.ca has a rating of 1.2 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeamBuy.ca most frequently mention customer service, credit card, and dealfind com problems. TeamBuy.ca ranks 283rd among Daily Deals sites.
No positive highlights yet
I'm not sure why there are no positive reviews about this website. I have ordered both coupons and merchandise from them over 20 times and so far have received everything I ordered well before the estimated delivery date. The ONLY thing I have been disappointed in was a coupon I bought for WeMassage.ca because they are charging me an additional $176 in fees to book my massage with them that I was not expecting, which is not Teambuy's fault.
I asked for a refund again and was flat out refused in spite of the fact that the merchant had refused to honour my voucher (I showed it before getting a service done) and forced me to pay $70. Eventually they offered me teambuy bucks, which I have no use for after I've been jerked around by the company and the merchant so much. What if I buy another deal and have a problem with the merchant? Am I just supposed to keep going through their customer service and buying more deals indefinitely?
The product and service can be either amazing or horrible. Depends on the company they are working with (or selling from). If it is not a Teambuy product, make sure you look up the company they are selling from as Teambuy will have pretty much washed their hands of any customer service (you will have to contact the direct company yourself, goodluck.).
Mixed experiences on teambuy.ca ("TB") for me. Beware #1Marketing language. I've purchased a few items thinking they were the branded item but instead received knockoffs. Avoid deals where the merchant is Tree Top Shop, both of the deals i got from them were knockoffs. "Oral-B compatible toothbrush heads" is not the same as "Oral-B toothbrush heads" - perfectly legal marketing practices, but what I find slimely is TB's responses to brand-related questions.On a discussion board, someone asked "What is the brand? Or is it a no-name brand?" and TB's answer was "It is branded as "Your EX" (as morbid as that sounds) from Tree Top Shop." Honestly, just say that it is not the branded item (it wasn't, I purchased it), people can see right through your answer anyway, I wish i had seen the Q&A before I made the purchase! FYI, the branded item is under the brand "THE EX" rather than "YOUR EX". Beware #2The posted "original value". It is almost always super inflated.As for customer service, I had a deal where you had to schedule the class at purchase but then was told later by Teambuy that they made a mistake on availabilities and we had to reschedule. This was a pain in my a$$ and I asked them for compensation and received $10 in teambucks. The class itself was fantastic. Basically, TB gave me compensation for my inconvenience so that's great but their service definitely need improvement (i felt like I was dealing with a teenager who doesn't have much experience and is given rehearsed lines... like telemarketing. TB's online posts read the same way as well)Overall, I don't feel like I've gotten amazing deals from this site, but I've certainly gotten good deals. Read the deal carefully to make sure you're getting what you think you're and research the merchants, and you should be fine.
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TeamBuy.ca is a group-buying website securing savings by bulk-buying without having to buy actually in bulk.
