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TEALYRA (TeaLux.ca) has a consumer rating of 4.25 stars from 8 reviews indicating that most customers are generally satisfied with their purchases. TEALYRA (TeaLux.ca) ranks 6th among Tea sites.
I have ordered from Tealyra for years, always happy. Sometimes some teas are out of stock. But teas are made in nature, not in a factory, so I have experienced this in other tea stores as well. Tealyra's Teas always well made and properly packed. (Teas deteriorate with light and air)
They are scam artists so do no trust. They offer tea they don't sell, from a website in Australia, when they are not in Australia, and promise a return policy that is not honoured. I ordered tea and when I discovered they had misled me about their product I decided to cancel. Two days after I emailed but was told by Dimitry, that unfortunately it had been sent. When it arrived, I checked and the label stated it had been sent by Dimitry from US the day AFTER I had requested to cancel the order. Hmmmm. He lied as he wanted the sale. Then I sent five emails asking for details about returning the items and about his return policy. It was like trying to get blood from a stone. I was ignored every time. WHEN I FINALLY GOT INSTRUCTIONS HE WANTED ME TO PAY FOR SHIPPING TO ME AND BACK TO US. He ignored the evidence I had on the label and even went so far as to call me the liar. I could not pay the $35 shipping back so lost my money. So if you want to be scammed, sent the wrong product, lied to, called a liar and shunned, and have no chance of getting a refund or replacement, just for them to get a sale, then go ahead and order with this company. I'm sure you will not be disappointed.
I have ordered from Tealyra for years, always happy. Sometimes some teas are out of stock. But teas are made in nature, not in a factory, so I have experienced this in other tea stores as well. Tealyra's Teas always well made and properly packed. (Teas deteriorate with light and air)
Best tea ever. The teas are as good or better than most of the local shops and at much lower prices. Never miss this.
Super tea store in Canada. I just like it.
I have ordered again from Tealyra twice since my poor service review and Tealyra are back to there high level of service and prompt delivery.
On 13 July I purchased approx $150 of tea products from Tealyra which have not been delivered. I have left several phone messages and emails via the web site but I have had ZERO response from the company. Thieves. Deceitful. Save your money. DO NOT BUY.
They are scam artists so do no trust. They offer tea they don't sell, from a website in Australia, when they are not in Australia, and promise a return policy that is not honoured.
I ordered tea and when I discovered they had misled me about their product I decided to cancel. Two days after I emailed but was told by Dimitry, that unfortunately it had been sent. When it arrived, I checked and the label stated it had been sent by Dimitry from US the day AFTER I had requested to cancel the order. Hmmmm. He lied as he wanted the sale. Then I sent five emails asking for details about returning the items and about his return policy. It was like trying to get blood from a stone. I was ignored every time. WHEN I FINALLY GOT INSTRUCTIONS HE WANTED ME TO PAY FOR SHIPPING TO ME AND BACK TO US. He ignored the evidence I had on the label and even went so far as to call me the liar. I could not pay the $35 shipping back so lost my money. So if you want to be scammed, sent the wrong product, lied to, called a liar and shunned, and have no chance of getting a refund or replacement, just for them to get a sale, then go ahead and order with this company. I'm sure you will not be disappointed.
I'm impressed, I really like their teas!
The BEST tea store in Canada. I have been shopping online for my entire adult life and never have I received such efficient shipping. The teas are as good or better than most of the local shops and at much lower prices. Their selection is huge!
If you're looking for tea in Canada, look nowhere else.
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