TasteBook

I am so disappointed by my experience with Tastebook. I spent days upon days compiling my family's best recipes for a family cookbook. I typed 100 recipes, found and uploaded 100 photos then tried to order book - for which I would pay upwards of $50 each. Without warning to its customers, they are closing this portion of their business and I will now lose all of that hard work. I called to ask the date my work would disappear and was told I had until January 31,2016. I've tried to order cookbooks now and supplies are sold out. I have no options and have lost everything. I've spoken with two women in customer service who were extremely unsympathetic and downright rude. They were unhelpful, they were spiteful about the shutdown and refused to transfer me to a supervisor. I wish I could say Tastebook lost my business but they've closed down.

Horrific customer service! If you have a problem with their site... it either takes WEEKS to get back to you or NEVER! They just don't care! I originally took photos of everything I cooked and when I tried to upload them... it didn't work. I contacted customer service and they just casually said "sorry... your photos did not have high enough pixels". I told them I followed their directions exactly and my camera met their specifications... they didn't care AT ALL and had no solution for me. I spent hours on this.

Their website is not user friendly. I made individual cookbooks for each family member. Each cookbook was personalized with photos for each person. When the person went back to update their cookbook the pictures were all from the very last cookbook even though the cookbook was saved under each individual. I was told this couldn't be done - impossible. This should a very simple. When I tell others about that can't believe it especially with today's knowledge. Their customer service was very rude and honestly very dumb. I am so discouraged after I put hours and hours into these projects. Very a different website - please.

When I received the cookbooks I had made as Holiday gifts for family memebers, I was absolutely delighted. The books are professional and quite wonderful. My only complaints are that when ordering a number of them, they are pricey if you opt for the 100 recipe versions; and that there is no telephone customer service, at least not unless they call you!

However, I subsequently discovered that some of the recipes in my family cookbook, which had been marked private, seemed to be publiuc-- i. E. finable on google. I have spent over a week trying to get tastebook.com to rectify this situation and discovered that the problem was my own cookies on my computer. Just posting this so that if it happens to you, you can clear your cookie cache to make sure your recipes are indeed private.

I was actually doing a search on tastebook to see if they had any new news since they got rid of their publishing piece of personal cookbooks earlier this year and came across this site of complaints about people losing all their recipes. DO YOU EVER CHECK YOUR EMAIL?! I received at least 4-6 emails from Tastebook telling me my recipes were going to be deleted if I didn't download them from their site. I'm pretty sure it was like 6 months or more notice. Their site also had a banner FOR MONTHS telling people to download their personal recipes. This should not have been a shock to anyone. I still am sad and mad at Tastebook for doing this, and I still can't find a cookbook publisher that is anywhere as good with quality and format. In that regard I HATE tastebook for leaving us high and dry. I don't understand how they didn't make enough money from doing the books and how they are making more or enough money by just having some silly blog?!

I did not have any troubles creating my recipes with their software. However, there are a few annoying problems: there is no page number on the page; consequently the table of contents has no reference to page number; there is only one template available where only one picture is allowed per recipe; the cover page is superimposed by an ugly large white square for the book title. If they can fix these problems, I would be happy to create more cookbook from them.

As others in the same situation, I am quite upset that taste book has deleted photos, recipes and books that I spent much time creating. I was not alerted that this change would be coming until it was too late... and that was because I tried to log in... nothing was sent to me.

I am still able to access my recipes on my phone app, but I can not export them and I don't know how long that will even be available. The fact that they are still there though gives me hope that they still exist and hope that taste book can reopen all recipes and book collections for a time (with notice) to allow me to transfer them to another service they recommend.

This was no a professional way to handle this and I hope they can rectify.

I have been trying to get the two cookbooks that I have ordered for over a month. They have ignored every phone call and email I have written and made for weeks. They finally did send one of the two books I paid for - then they resent the second to the first person. Honeslty - Im not even angry that its taken so long to get processed, I just would really like someone to call me back like their voicemail suggests that they will. This all could have been resolved with a 2 minute phone conversation, but instead it has taken me 3 weeks and now I never want to use them again. If I could give a negative amount of stars I would.

I am very upset re: Tastebook. Like many others, I uploaded my family recipes and pictures. I just found out that my file can no longer be accessed. I did not receive any notice. I went to the site in December and did not see any notice that my recipes and photos would be deleted. I am very upset. I thought that this was a legitimate company that would behave in an ethical fashion. Obviously, I was mistaken. Some of these recipes cannot be replaced and I am very upset.

WHERE ARE MY RECIPES?! I was just logged in two weeks ago, entering and updating my tastebook and there was NO NOTICE of the site shutting down. I can't even find a login to retrieve my recipes, and I had no backups for them because I always thought that it would be digital and therefore safe. This is such a betrayal. I hope that no one uses their worthless site. They're just trying to be a Pinterest knockoff at this point. It's absolutely awful what they have done to countless people who trusted that their family recipes would be safe.

Tastebook has given me the worst customer service experience ever. I received a print order of a collection of recipes that had one recipe printed in the wrong category. I found that I had placed the recipe in the correct category, but their website put it in another. I asked for a reprint of four recipes - a grand total charge of $1.20 - to correct the problem. They refuse to do so, claiming that it is user error. I have proved to them, and provided screenshots, that their website caused the problem and still they will not credit my account. Their reps have been short and accusatory with me every step of the way.

I've had problems crop up with other companies. I've asked for corrections to be made and when it is clearly the company's error, they have immediately (and respectfully) solved the problem. I had Macy's tell me "we're not going to lose a customer over a $20 soup bowl"; I just had a loan company remove a $1700 interest charge without a single word of protest - but Tastebook refuses to credit a long-standing customer with $1.20 in recipe credits. Makes you wonder where their priorities lie. But I know where mine do - and I'm shopping around for a new recipe site.