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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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So far it has been an excellent product and customer service
Hey Dean! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great company to work with they made my order exactly how I wanted it
Easy to communicate with to make my project turn out exactly as I'd planned! The materials were top quality and the time it took from day one to the time it took to make my project happen were amazing'n
Hey Matt! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I needed something to keep my dogs out of the cockpit in my RV. Tried cargo nets and nothing worked.
…so I ended up using other material for my project. Haven't used the tarp yet though it did even arrive.
Hey Natalie! Thank you for reaching out to us! We apologise for the inconvenience. While we expedited the dispatch, transit delays occurred beyond our control. As a gesture of goodwill, we're refunding your shipping fee. Thanks for your patience!
Heavy duty. I expect to get nay years of use from this tarp. I would highly recomennd this product to others.
Hey Michael! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No response from the company that it was delivered.
Hello, Robert. Thank you for your honest feedback. Although Tarps & All employs third-party carrier services for product delivery, we ensure that customers are notified with tracking details once the order is dispatched. Unfortunately, we have no control over the carrier's performance and therefore, we do not provide notifications upon product delivery. We value your understanding regarding this issue.
Photo shows grommets at approx 12" appart when you place the order, the product delivered has only 4 grommets. The order steps are not clear and I did not see that I have to request add'l grommets. Other than that the product came in time.
Thank you, Stefan, for letting us know we could assist you! We're thrilled to hear you're satisfied with our delivery. Regarding the grommets, you selected the option for grommets at the 4 corners only, which is why you received just 4 grommets. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Was easy to find the size of tarp I was looking for and place order.
Hey Jodi! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to navigate ordering process, great product, perfect size to shade dog kennel, excellent price. I like the custom grommets.
Hey George! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Only place I could get just what I needed, sooner than promised delivery.
Hey Edward! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easily found the color and size selection I needed. Ordering was simple with the Amazon ap.
Hey Michael! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All good. Don't want to much excess on dimensions!
Thank you so much for your positive rating! We really appreciate your business and are glad to hear that you're satisfied with your purchase. We hope your next order is just as enjoyable. Thank you for choosing Tarps & All.
First time user, and looking over everything. Lots of choices with helpful reviews. We are ordering a product to cover the top of a large cat enclosure to ensure safety and well being while out alone on the deck. There are hawks in the area who would be able to swoop down and pick her up without a protective cover. In addition, we also have very strong winds with which this product will be subject to.
Hey Linda! Thank you for sharing your situation with us. We're glad to hear that you're considering our product for your cat's safety and well-being. We've checked, and the product you've selected includes grommets as a tie-down option. This feature will allow you to securely attach the cover to your cat enclosure, ensuring it remains in place.If you have any further questions or need assistance with installation, please feel free to reach out. We're here to help and ensure your cat stays safe and happy on your deck.
Very high quality and made to measure. I'll remember them for future needs.
Hey Karen! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality product, well made. Only problem was the grommets are so small my rod wouldn't fit through. I had to buy carabeaners to hang it like a shower curtain, so it hangs low and drags on the ground.
Thank you for your feedback! We're glad to hear you find our product well-made and of high quality. We apologize for the inconvenience caused by the small grommets. Your solution using carabiners is creative, but we understand it wasn't ideal. We'll take your comments into account for future improvements. If there's anything else we can do to assist you, please let us know.
Customer service was very responsive when I sent a message with a question a few weeks back, and the website is quite easy to navigate.
Thank you, Marvin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
We did have some issues with the order number in the confirmation email linking to our actual order. When I went to the website and entered it in manually, it also didn't work with any of the information provided. When I called the company, I did reach a nice man who helped me. It did take him a minute to find the order after I gave him my information. I also thought it was strange that even though the company is listed as being in Georgia in the United States, it seems like most of the manufacturing happens in India and the product was shipped from India. It's not like I don't like people from India, but I thought I was supporting a US company.
Hello, Vanessa. We deeply regret any inconvenience caused during your ordering experience with us. It's reassuring to know that our representative was able to assist you. Please be aware that we are based in the US, and that our products are sourced from India. We understand your preference for supporting local US businesses; nonetheless, our business model helps reduce shipping and manufacturing expenses, enabling us to provide you with the most competitive prices. We appreciate your understanding.
Easy to determine size, options and layout made out decision easy
Hey Janet! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Nathan! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!