TackleDirectReviews 5,710

I order two items on 23 June 2019. I still haven't received my purchase. I tried calling three times and two of them I left my phone number after waiting 40 minutes. Needless to say, I never received a call back. I am highly disappointed in how their customer service is working or actually not working. BTW... my neighbor had the same issue with his order and when customer service finally contacted him about his order, he told them to cancel it because he went elsewhere to purchase what he was wanting. If this is an example of how things operate with TACKLEDIRECT, I have a feeling that the company is going to loose a ton on customers. I will have to say though, I order twice before and I had no issues in getting my order sent to me in a timely fashion. However, if there's an issue with my order for any reason, I expect to be able to talk with a representative of the company.

I ordered 2 Daiwa Lexa HD reels. 1 HS-P and 1 XS-P. The box for the XS-P was very heavily damaged. I am very picky about my reel boxes as I keep them all for every reel i ever buy. The reel inside was not damaged in anyway but the box is beat up. Wish I had a new one. I tried calling the store to see if I could get a different one, got put in the cue to receive a call back but never got a call back so I gave up. Look, I love Tackle Direct but trying to get them on the phone is next to impossible. Guys, please pick up the phone!