TackleDirectReviews 5,710

Originally gave one star, am upgrading to 3 stars based on finally getting my items but really poor customer service. I originally placed a simple order, 4 fishing tackle items, nothing online to indicate any weren't in stock. After 2 weeks, I received half the order, but the rest showed back ordered. All items are available locally, should have just bought over the counter. Received no response from their customer service after two tries, spent over an hour on hold waiting for someone to pick up the phone on their call line, and sent multiple emails asking where my remaining order is sitting, no response. Am glad this was a relatively small order. Was set to order a bunch more till I started reading their reviews. Common thread was poor customer service. I finally received my trailing items, but weeks after ordering. Maybe Tackle Direct isn't staffed appropriately to handle problems, however this is something they need to remedy. Will do my future shopping from a supplier like Cabelas or Bass Pro with a more established customer service base. Not worth the aggravation to save a buck or two.

Very happy with the rod purchase. With the current covid situation, my order was shipped within 24 hours. I also had placed another order for two rods, and one of them was out of stock. A tackle direct representative contacted me about the specific rod I ordered to tell me the rod was on backorder, and that I could either wait for it l, or go with a similar product. Outstanding customer service when they reach out the way they did. I highly recommend ordering from tackle direct!