john t.

Am hopeful this remote will work the same as my current model which is now obsolete.

No issues on my order. I had read some pretty scathing reviews, so am guessing they've taken care of tweaking a few things that may have needed it. No issues when I contacted customer support asking for the status of my order. They responded within 10 minutes and gave me the tracking number. For me, no problems with my order, hence a positive review.

Stay Away! Check the reviews before you buy!
I purchased bike tires from one of Tradeinn's subsidiaries, Bikeinn. Order was placed 8 weeks ago and was supposed to arrive 6 weeks ago. Despite 5 requests from me for updates they have confirmed that they don't know where my package is, that they will not refund me my money, and the same Bull Sxxx robo-response they give all the other negative reviewers, "We are currently dealing with the delivery company in order to have your parcel located ASAP. As soon as we have any information about this shipping issue, our Transport Department will contact you back. This should not take longer than 10 to 15 working days since we need to give some time to the Delivery Company to investigate your case."
If you read the other reviews, they range from outright fraud to false statements regarding availability, sending used and broken components, not refunding and even as far as employees stealing credit card info and using for purchases in Spain. I have a really hard time understanding why it takes 3 weeks to locate a lost package with their shipper, or that they refuse to refund, or at least send a follow-up package to a customer who has been charged for something they haven't received.
I am writing off the bike tires as a loss and have already purchased replacements from a LEGIT reliable supplier (Performance Bike) without issue. (arrived in 1 week!)
Save yourself some headache and don't use these clowns.
Of note, I just received yet another false promise from Bikeinn that my package is on the way. Checked the shipping tracking status: Now Shows EXPIRED. No update. More lies from these guys!

This is an excerpt of my last and final review of these clowns. Read and judge for yourself.

Tradeinn Team Customer service
Final mailing sent 01 June 2020
So what you're telling me after 4 previous requests by me to locate my package, is that the order that I placed 7 weeks ago on April 16th for two bike tires is missing, and,
1. You cannot locate it,
2. I have not received it,
3. After 6 weeks waiting on your defective shipping methods, I no longer have a need for it,

You tell me the order cannot be cancelled or refunded until I receive it and send it back to you (sounds pretty unlikely at this point, don't you think?)

This means that if it never arrives, which at this point seems highly likely, I, as your CUSTOMER am paying for something that I never received and that you, the SUPPLIER have no responsibility to your customer to do right by me and refund my purchase until you receive the item back (which also seems pretty unlikely since the trip here has taken 6 weeks so far and has not even shown as leaving the Netherlands for 5 of those weeks, which I take as meaning it's lost in transit).

The responsibility here is YOURs, not mine, and as a business you should know better than to screw your customer for your poor choices in shipping service. Your denying any responsibility and refusing to refund my payment for your lost inventory will be captured in my next review.

Please plan on continuing to receive more negative reviews on your site until you resolve this issue. Your reviews are already extremely poor; possibly you don't care if you have no plans to continue to do business under your current name.

This is my last attempt to get you to do the right thing and refund my money. I will never do business with you again.

I hope any reader sees this and thinks twice about choosing these people to do business with.
Good luck to my fellow cycling enthusiasts
John T

I've ordered a number of items through Wayfair. My most recent order was for a storage shed which they indicated wouldn't ship for 5-6 weeks. After consideration, I cancelled the order and ordered the same storage shed from Walmart. Although they were supposed to confirm my cancellation within 1 business day, 3 business days later I received notification that not only had my order NOT been cancelled, but that the unit had miraculously shipped, and was on its way to my door. This after contacting customer service and being told that they couldn't reach the warehouse where the unit was to ship next month, but not to worry as they should honor the cancellation since it wouldn't have shipped for weeks. Apparently they want the sale more than the cancellation, so disregarded my request in order to make a buck. Now I have two sheds enroute and will have to hassle with dealing with the Wayfair clowns and returning this one. I'll never do business with them again. Recommend you check their reviews before using them as a supplier. They have crappy reviews for a lot of reasons. My complaint is in dealing with a company that just wants my money, will make me wait for weeks for a delivery, then ignore my cancellation and rush something out to get a buck. Screw Wayfair! Done!

Originally gave one star, am upgrading to 3 stars based on finally getting my items but really poor customer service. I originally placed a simple order, 4 fishing tackle items, nothing online to indicate any weren't in stock. After 2 weeks, I received half the order, but the rest showed back ordered. All items are available locally, should have just bought over the counter. Received no response from their customer service after two tries, spent over an hour on hold waiting for someone to pick up the phone on their call line, and sent multiple emails asking where my remaining order is sitting, no response. Am glad this was a relatively small order. Was set to order a bunch more till I started reading their reviews. Common thread was poor customer service. I finally received my trailing items, but weeks after ordering. Maybe Tackle Direct isn't staffed appropriately to handle problems, however this is something they need to remedy. Will do my future shopping from a supplier like Cabelas or Bass Pro with a more established customer service base. Not worth the aggravation to save a buck or two.