• Tablecloths Factory

Tablecloths Factory

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Overview

Tablecloths Factory has a rating of 2.4 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tablecloths Factory most frequently mention customer service, and phone number problems. Tablecloths Factory ranks 594th among Home Decor sites.

  • Service
    14
  • Value
    11
  • Shipping
    14
  • Returns
    7
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
24
See all photos

What reviewers want you to know

Positive highlights

  • I'd definitely order from tablecloths factory again
  • Once I finally received my order table cloths were exactly what I wanted and very nice quality.

Critical highlights

  • You can only talk to an computer and the customer service is absolutely horrible
How would you rate Tablecloths Factory?
Top Positive Review

“Caribbean Island Beach Candles Favors”

Laura J.
8/3/20

These cute little candles were favors for a tropical, honeymoon-themed bridal shower held this past weekend! They were such a hit! Had them with a little sign that said..."Love burns long in happy hearts. Burn these candles and think of our bright new future. Let Love Light The Way!". Great product!

Top Critical Review

“Return Policy A Ripoff”

Kim L.
5/2/24

Wish I'd seen these reviews before I ordered. Their stated "free return" policy is a joke. Return and pay exorbitant shipping costs, or get one percent of your total sale for store credit. Never again. I'll sell them on Marketplace for more than I'd get for their "free" returns. DON'T BUY HERE.

Reviews (104)

Rating

Timeframe

Other

Reviews that mention popular keywords

tablecloths factory (53) table cloths (64) customer service (50)
Thumbnail of user carloss838
1 review
0 helpful votes
November 13th, 2023

En dos ocasiones no cumplieron con los tiempos de entrega, ponen en riesgo tu evento con demoras de 10 días o más.

Service
Shipping
Quality
Thumbnail of user christinef1094
1 review
0 helpful votes
May 8th, 2022
Verified purchase

Placed an order for my company that was guaranteed delivery by May 4th... beautiful... came in 2 dsys... but was only half my order? I called for 3 days trying to get other half of order... wanted $125 to fly it 2 day air? What? Other half still has NOT arrived... my company event had to be replanned and I look like a goober! Never... ever again with this place.

Thumbnail of user tinam1258
1 review
1 helpful vote
May 16th, 2022

You better hope that you like what you order because shipping costs are deducted from the refund. In my case, I just kept some of the order because it wasn't worth sending back. I did return a rather large order and have waited for 2 weeks to receive a store credit. I ended up ordering something I didn't really need so I could use my store credit.

Thumbnail of user ccm15
1 review
3 helpful votes
July 26th, 2018

Our UPS driver as soon as he saw COD guessed it was this company (tablecloths factory is not the actual company), as there are few companies that COD and told me they are notorious for customer complaints. They split ship or order several times and we are expected to pay ~$40 COD each delivery (we are in Canada), because they ship basic ground UPS which is a separate $25+tx UPS processing fee. After the first time, I requested upgrade to international air, they refused and I said I would even pay the upgrade, and they still refused and after 6 different attempts they still could not understand my sentences as to why.
Ends up costing much more than Amazon (warehouse / reputable Amazon seller).
No benefits, only cost and hassles.
Avoid.

Tip for consumers:
ORDER FROM AMAZON WAREHOUSE INSTEAD!

Service
Value
Shipping
Quality
Thumbnail of user charleneb125
1 review
0 helpful votes
June 9th, 2020

I ordered items over a week ago and had to reach out to them to ask why they haven't been shipped. I later found out because I had preordered items in my list the entire order can not be shipped until they have everything. Estimated, not until the end for the month. I then had to pay a second $7 charge for shipping so I can have the items that are ready to be shipped to be shipped now and the others when ever they are back in stock. Ive wasted a week because they don't inform you they wait until the entire order is ready and paid $14 in shipping for items that cost $45. I've never heard of a company doing this before so just keep that in mind.

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About the business

Tablecloths Factory specializes in tablecloths, skirts, and runners for every occasion and aesthetic need. Their product range includes round table cloths, chair covers, satin sashes and fabric bolts. The website includes a tablecloth size chart to assist customers in finding the right size for their need. There is currently offering 20% off all store items. The company manufactures their products in China and has a distribution warehouse in southern California.

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