SweetwaterReviews 1,200

I've been a working musician for 40 years.
Always loved dealing with Sweetwater.
I purchased a Roland DJ-707m and was promised the Serato Suite software and it was not in the box. After days of different calls, I was told from customer care that the controller was supposed to automatically unlock in Serato after I registered it. After more days and days of trying, my sales person found out from the Roland sales rep, that the serial code was supposed to be included in the box. I have a DJ, karaoke gig that was booked to try to sustain my income until MGM is up and running with full concert entertainment/ nightclubs and this really messed up my gig.
I only spent the $1000 to try to make some money doing smaller venues. I am a working musician and guitar player with a full band normally and this was terribly disappointing. I liked the mixing capabilities of the Roland DJ-707m to do solo/duo shows, DJ break music, and to do karaoke, etc. Now my sales rep left for 3-4 vacation and I'm still left unable to unlock the software. I'm extremely surprised that a company with amazing track record dropped the ball so much. I had options to find open box deals from competitor companies for several hundred dollars less. I should've went that route and purchased the software. I think there's a good chance the software code was taken out of the box from someone before it shipped. It took some major convincing to my wife to spend the money because we are both employed in the entertainment industry and are struggling due to Covid-19. Either way, I've never left a negative review in 40 years, but I had to share my experience to help anyone in the future buying Roland controllers who are promised the Serato Suite package. Peace to all and stay safe.

The retail sector of the music industry can seem like a vast, emotionless chasm of stuff that will make you "play better, sound better, blah blah blah." I appreciate Sweetwater so much because they bring back the human element of what should be a very profound and personal experience: purchasing instruments that allow an individual the tools for creative expression. Their shipping is insanely fast, and always accurate. Returns are also a breeze. If you're serious about supporting an organization that truly gives back to the musical community, look no farther than Sweetwater.

This was THE BEST experience I've ever had online shopping. The care they show for each individual customer is incredible, my package was on my doorstep 48 hours after I placed the order, and it came with a bag of candy! I will never order from anywhere else for any of my music needs!

I've bought 2 items from Sweetwater. A pair of Sony headphones and a Roland Mc101 groovebox. Actually 3 things, because first I bought a Elektron Model Cycles, tried it out, didnt like it at all, and then Sweetwater let me return it in exchange for the Roland. No questions or hassles. I am extremely impressed with the customer service. Mike Conyers, in particular. He actually called me to ask if I had received my headphones. And to ask if I was satisfied. Thats good customer service. These guys go above and beyond to ensure a good buying experience. I HIGHLY RECOMMEND BUYING YOUR MUSIC GEAR FROM THEM. I WONT BUY FROM ANYWHERE ELSE ONLINE. THEIR PRICES ARE FAIR, I KNOW THIS BECAUS R I RESEARCHED FOR A MONTH BEFORE BUYING. In my opinion, the things that sets Sweetwater apart from their competition (amazon, guitar center, zzzsound) SUPERIOR CUSTOMER SERVICE.

These guys literally take the best care of you, treat you as family and as a professional. Customer service is out of this world (my experience.) They do everything in their power to give you everything you need and guidance in your musical journey providing only the best and latest. They grow alongside you! Also the prices a lot of the times are lower than anywhere else!

Also, specially during this unique time (COVID-19) they took the best measures to still offer top notch service to their customers.

I bought a guitar case off of Sweetwater for a birthday gift for my roommate. Unfortunately it was the incorrect size as I did not do my research before purchasing. Simon was the representative assigned to my order. I emailed him asking how I could return it. He not only provided a return label to ship it back but helped me figure out which case I needed and got the ball rolling on the replacement. He was so friendly and his customer service was beyond outstanding. Every company needs a Simon. He is so professional and efficient. Thank you Simon for making my experience amazing. I will forever return to Sweetwater for all of my products. You are a gem.

Thanks again for your customer service. As you know my son is a recording engineer so he has purchased a lot of items from Sweetwater. I am the Dad who purchases smaller items like guitar picks, strings and stomp boxes. Your communication is the best I know of in the retail music business. You recently kept me posted on the tuners' 2-for-1 deal, thanks they work great. I received the tuners and the strings the same day in separate boxes. Each box had a small sample of candy in it. Eventhough I don't eat the candy the gesture made me smile. And I really like that you have kept the same customer representive with my family for what is probably 10 years now. Today I purchased a bag of Dunlop nickel silver finger picks. I am looking forward to the delivery and also the candy. Thank you again. It's a pleasure doing business with you.