• SurveyMonkey

SurveyMonkey

Overview

SurveyMonkey has a rating of 2.3 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SurveyMonkey most frequently mention customer service, credit card, and auto renewal problems. SurveyMonkey ranks 174th among Survey sites.

  • Service
    29
  • Value
    29
  • Shipping
    6
  • Returns
    14
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have used Survey Monkey twice now and have had frustrations both times.
  • There's NO customer service # to call so everything is handled through email.
How would you rate SurveyMonkey?
Top Positive Review

“Gathering Insights with SurveyMonkey”

पपीता म.
4/23/24

SurveyMonkey has become my go-to platform for gathering valuable insights and feedback from customers, employees, and stakeholders. The platform's intuitive survey builder, customizable templates, and robust analytics tools make it easy to create, distribute, and analyze surveys of all types and sizes. I appreciate SurveyMonkey's flexibility and scalability, allowing me to tailor surveys to meet specific objectives and target audiences. Moreover, the platform's real-time reporting and data visualization capabilities provide actionable insights that inform decision-making and drive business growth. With SurveyMonkey, I can gather the feedback I need to make informed decisions and improve outcomes.

Top Critical Review

“Worst Cancellation Policy and Extortion”

Mo S.
12/31/23

Survey Monkey runs the business like extortion- we had a enterprise contract purchased by our BizOps lead but the software was never being used in the entire year then it got auto-renewed. Our team immediately contacted the customer support and tried to cancel the service for the next year but they wouldn't cancel it even though we never plan to use it again. Pure Extortion, just be aware!

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

survey monkey (33) customer service (22)
Thumbnail of user surajmishra8306456121
26 reviews
0 helpful votes
April 23rd, 2024

SurveyMonkey has become my go-to platform for gathering valuable insights and feedback from customers, employees, and stakeholders. The platform's intuitive survey builder, customizable templates, and robust analytics tools make it easy to create, distribute, and analyze surveys of all types and sizes. I appreciate SurveyMonkey's flexibility and scalability, allowing me to tailor surveys to meet specific objectives and target audiences. Moreover, the platform's real-time reporting and data visualization capabilities provide actionable insights that inform decision-making and drive business growth. With SurveyMonkey, I can gather the feedback I need to make informed decisions and improve outcomes.

Thumbnail of user kristinaf65
2 reviews
0 helpful votes
August 29th, 2022

This one of my oldest and favorites it does pay out it's quick easy and don't waste your time letting you get halfway through a survey only to get dropped. You only get the surveys you will qualify for

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Use SurveyMonkey to drive your business forward by using our free online survey tool to capture the voices and opinions of the people who matter most to you.

Company Representative

Thumbnail of user katiea10
Katie A.
Typically does not respond to reviews

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