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SurveyMonkey has a rating of 2.3 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SurveyMonkey most frequently mention customer service, credit card, and auto renewal problems. SurveyMonkey ranks 236th among Survey sites.
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SurveyMonkey has become my go-to platform for gathering valuable insights and feedback from customers, employees, and stakeholders. The platform's intuitive survey builder, customizable templates, and robust analytics tools make it easy to create, distribute, and analyze surveys of all types and sizes. I appreciate SurveyMonkey's flexibility and scalability, allowing me to tailor surveys to meet specific objectives and target audiences. Moreover, the platform's real-time reporting and data visualization capabilities provide actionable insights that inform decision-making and drive business growth. With SurveyMonkey, I can gather the feedback I need to make informed decisions and improve outcomes.
Survey Monkey runs the business like extortion- we had a enterprise contract purchased by our BizOps lead but the software was never being used in the entire year then it got auto-renewed. Our team immediately contacted the customer support and tried to cancel the service for the next year but they wouldn't cancel it even though we never plan to use it again. Pure Extortion, just be aware!
Though as a tool surveymonkey deserves a 5/5 (well done designers!), it's policy on refunds is:
a. Devaluating for the product b. Provides a negative customer experience and c. I can assume it is illegal to be charged for services you have requested not to receive and have made no use of.
So surveymonkey management please get your act together we love your tool we hate your policies.
Just a refund when one cancels auto repeat subsciptions would do.
People would then reccomend you as a leggit company and you'd get your 5 stars vs such bad publicity you receive.
And yes your service is worth keeping, it's valuable and has lots of applications (that you have further expanded over the years and well done for that), just don't let it go down due to customer inconsiderate policies.
Tip for consumers:
If you have the same issues/experience with surveymonkey, feel free to copy paste my review and e-mail it to surveymonkey. Any good company is thirsty for constructive feedback.
Products used:
Standard Monthly Plan
I like the ease of setting up a quick survey for free and then being notified of the new responses. I wish they offered more options for free users though.
The website navigation is complicated. They need to work on it. Professional service sucks. The only way to reach them is via emai.
SurveyMonkey.com offers a web-based interface for creating and publishing custom web surveys, and then viewing the results graphically in real time. There are different plans the free plan allows you to collect 100 Responses and ask upto 10 questions in each survey. The free plan also provides detailed graphic reports of the data and email support is available too. However pro and platinum plans are much better. SurveyMonkey is used by many popular brands to conduct surveys and collect data from their targetted audiences.
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