Surforsound

We vacation in the outer banks every year and decided to try a VRBO this time. What a mistake! The house had several annoying maintenance issues like the door knob falling off, broken bed frame, broken storm door and inoperable gas fireplace. The more concerning issue was the gas oven that would only function in broiler mode and occasionally shot surges of fire. This was not only a huge inconvenience but posed a safety issue as well.

We contacted the management company Surf or Sound Realty numerous times for the fireplace and oven but received their daily mantra "someone will be out today or tomorrow". Finally an appliance repairman came the sixth day of our seven day vacation and told us the oven would not be fixed, then promptly left. No one ever came for the fireplace.

When we expressed our anger about not having a working oven for our entire stay the service manager, Chris said she could pick up our dinner that night, take it to her house, bake it and bring it back to us. I was a bit shocked at this ludicrous solution. We paid a lot of money for this vacation property with the expectation that it had working appliances.

All of the maintenance issues were present when we arrived and should have been addressed after the previous renters and prior to our entry. If a necessary appliance is not working and could not be repaired in a reasonable time, we should have received an apology and some sort of compensation for the inconvenience. Instead, they did not seem to care at all.

With a beach rental property it is important to have a good management company handling things. This is vital from the owner's and renter's perspectives. As a renter, I would never waste my money on a property managed by Surf or Sound Realty again. If I owned this property, I would be looking for another management company immediately.