I first got this vpn as a usb several years ago. At first it worked okay, and I was able to access the websites in my own country that I can't get from where I'm living at the moment. However, after a while, and I can't remember how long it was, problems started to occur with being blocked by those websites, with surfeasy unable to fix those problems but saying they were looking for a fix, but that they had higher priority (to them) things to fix than what I wanted to use. This went on for so long (many months) that I gave up on them and bought another vpn service, hotspot shield. Don't get that one, see my review of them to find out what my horrendous experiences with them have been. Then, surfeasy decided to discontinue their usb and sent me an email telling me I could have their download version of their vpn for 55 years, as someone who has had the usb. I think that was last year. At first I didn't do anything about it because I was using hotspot shield, but when I couldn't use hotspot shield and it was stuck in a limbo between being installed and uninstalled in my computer (and still is and may be forever), I downloaded the surfeasy download version. At first I could use that successfully, but a few months ago there was a fault that occurred, not just for me but a general fault, and it says that there is a hotspot detected, but there isn't one, and the vpn is inaccessible. Before this got to be a constant thing for me, I had this message when I would first attempt to connect, but it would go away and I could use the vpn. After a few times of this, however, it became a constant fault. The last few times I have contacted their support to ask if they have found a fix for it, because in the past they have said they would notify me when other things were fixed and didn't, I have just been ignored with no reply at all. I don't remember if I've even got an automated reply from them. They have had a history during the time I've used their vpn of having the websites I have used detecting them and saying they can tell that I'm using a proxy or vpn and not allowing me access. Don't even bother with these people. Just a few days ago, after doing a bit of research on other vpns, I signed up for Nordvpn because it was considered in general to be one of the best. So far I haven't used it very much, but it has been fine. It's too early to rate it, but it was easy to instal and use. My only issue with it so far is trying to find a way to instal it on my old vista computer because it is a lot more complicated than windows 7 and more recent ones. I think the support people will help, as they've asked me more questions that I haven't yet replied to them about.