Supplement CentreReviews 9

Had nothing but hassle off them placed a order fri courier couldn't find address even though been here 4 times sat they delivered to a address that doesnt exist avoid these con merchants took my money supplied nothing now they wont refund me until DX provide the package they have dumped! Utterly dismayed that this company expects the customer to be out of pocket due to a courier they provided! The customer service is a absolute joke and when contacting them via Facebook they block you when you expose them for the con merchants they are

I wrote a review about this company a while back, and now after repenting and being very stupid I went back thinking they may have changed, alas I am wrong and feel pretty stupid. My order has still not arrived. Once bitten twice shy, never again.

I will start with the good news first. Delivery was amazingly fast, ordered on the Sunday morning, received email tea time saying order was dispatched via courier... Received it the following day.

However this is where the problem occurred! After placing order, read some reviews about a certain item having bad side effects. So I decided to email the company and ask them to change the item in my order. I did this about 30 mins after placing the order. As it stated on their website open mon-sat I wasn't too worried as I thought they would see my email on the Monday morning and arrange the item prior to despatch. However I received an email on the Sunday tea time stating that my order had been dispatched! I emailed the company straight away asking about the change and received a reply the following day. I know it can be easy to read into emails the wrong way, but I was not happy to find out that my order had been sent and that they had not changed my request as the order had been sent prior to them seeing the email, the day before! I was told that I could return the item, but obviously this was going to be at my own cost, and the agro of having to go to my local post office in between work!

When I contacted them again stating this, a lovely gentlemen called 'Liam' sent me a rather abrupt reply stating that it was not there fault that I had changed my mind and that no one works on a Sunday (although my parcel was dispatched on the Sunday. So someone works there then!). I won't go into the exact email, but it did come across as though it was all totally my fault. Customer service atrocious and obviously this Liam has not heard the phrase 'the customer is always right'. This is a really big shame because had the customer service been as good as the prompt delivery I would have used them again... And having work in an organisation that employs over 2 million people, 400 of which at my place of work and many are well into health supplements, I'm would have recommended them highly but thanks to Liam and this fiasco I wouldn't. Shame!