• Supermarket Italy

Supermarket Italy

Overview

Supermarket Italy has a rating of 4.64 stars from 4,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Supermarket Italy most frequently mention fast delivery, customer service, and great products. Supermarket Italy ranks 1st among Grocery sites.

  • Service
    486
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    4515

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91%
Positive
1,567
Neutral
57
Negative
98

Instant Feedback

16,273 reviews

What reviewers want you to know

Positive highlights

  • Easy to do shopping experience prompt delivery too.
  • I have been pleased with all the Italian products I have purchased

Critical highlights

  • Never received order and no response back from customer service.
  • I am disgusted with Supermarket Italy and will never purchase from them again.
How would you rate Supermarket Italy?
Top Positive Review

“Great products, fast shipping, easy to order”

Ann A.
1/6/24

I have been a customer of Supermarket Italy for several years and have always been satisfied with the ordering process, quality of products, fast & free shipping, and items are packaged well so they are not damaged during transit. I regularly order the type "00" Italian fine flour as it makes the best breads and desserts, and the flour doesn't upset my stomach like so many wheat flours do. Very happy customer!

Top Critical Review

“Not easy to know how to get my "10%" on line discount...”

Sharon F.
4/7/24

Not easy to know how to get my "10%" on line discount and free shipping from email that said," Frree Shipping for $49 minimum order"….website bit confusing on getting checkout completed…Also, I wanted at the end to hold order til could be filled if an item was currently unavailable…my selection choices were, " refund….substitute….or email"….why not have a comments selection or have, " Hold order till all items available?"

Reviews (4,630)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (309) italian products (180) quality products (162) market italy (73) product selection (78) customer service (324) supermarket italy (650)
Thumbnail of user kristinau11
2 reviews
0 helpful votes
October 5th, 2021
Verified purchase

I found some hard-to-find items on your site so I'll definitely be back. Only disappointment was the jar of lemons, which was putrid.

I have to compliment you on how well all the items were packed, especially those that were quite breakable. They were bubble wrapped with the utmost care so I was confident everything would be in good condition. I'm sure it was a very time consuming process and I appreciate the effort.

Reason I chose this business:

I was searching for the Cipriani Bellini soda, which I found on your site and found other interesting items

Reason I chose this product:

Descriptions sounded unique and appealing

Quality
Thumbnail of user johnp4324
1 review
0 helpful votes
September 3rd, 2021
Verified purchase

I was blessed this past week's end with an early screening of Pig starring Nicolas Cage, my spirit animal. Exquisite film. It showed the same highest bar quality that the rich and rare fruit of the earth truffle shows those divinely blessed enough to seek and feed upon its rich and musky reward. I had always been curious and aware but had not up to this point did any real dedication to procuring, that is until a Google search led me to your store. I'll be a customer as long as you are open. Thank you for this experience.

Quality
Thumbnail of user anna436
1 review
0 helpful votes
January 6th, 2024
Verified purchase
• Updated review

I have been a customer of Supermarket Italy for several years and have always been satisfied with the ordering process, quality of products, fast & free shipping, and items are packaged well so they are not damaged during transit. I regularly order the type "00" Italian fine flour as it makes the best breads and desserts, and the flour doesn't upset my stomach like so many wheat flours do. Very happy customer!

Reason I chose this business:

Quality products, made in Italy flour, fast shipping,

Reason I chose this product:

I love to bake and eat breads, pancakes, desserts, but have found American grown wheat flour does not agree with my digestion system. I refused to believe that wheat is bad for me, since we humans have been eating it for over 6,000 years and I believe God made the grain perfectly for us to enjoy. The problem in USA is we think we have to feed the entire world, so we have bastardized much of our crops to increase yield, eliminate pests and disease from plants, and make the produce larger, higher production, which is all a nice idea until you take into account messing with genetic make up of plants will always have an equally bad effect, like increase in gluten, sugars, and seeds that have pesticides engineered into their structure, which is causing more cancers and digestive issues. Thank God Italy and most of Europe reject GMO products, so I order my type "00" from Supermarket Italy and it is the best!

Quality
Love Supermarket Italy!
March 19th, 2023
Verified purchase
• Previous review

Great products, great price, great shipping. I love to bake and antimo Caputo flour is the best! I found some other items to add to my order, like the Organic Berry spread and it is delicious!

Reason I chose this business:

Needed more Antimo Caputo flour

Quality
Best flour
June 20th, 2022
Verified purchase
• Previous review

Love that I can order this great flour and Quick ordering, and payment.

Reason I chose this business:

Quality products, great prices, fast, free shipping

Quality
Great quality, easy to order
October 28th, 2021
Verified purchase
• Previous review

I easily found my favorite flour, placed my order, and delivery was quick, accurate, and no damage done to bags thanks to thoughtful packagers.

Reason I chose this business:

Ease of checkout, you carry the flour I need

Quality
Thumbnail of user johnk5909
1 review
0 helpful votes
February 20th, 2024
Verified purchase

After ordering received a text, mentioned the discount for the first order not expecting it and the lady took care of that and I received a refund. Then two days later the box with the ordered items were received. All excellent quality with really competitive pricing. Looking forward to ordering more. Could you stock some whole wheat flour by the way? Recommend your shop highly, no one should be disappointed.

Reason I chose this business:

Initially because of the good prices

Reason I chose this product:

Great selection of excellent and high quality product.

Quality
Thumbnail of user pepperw3
1 review
0 helpful votes
August 5th, 2021
Verified purchase

I found Supermarket Italy while looking for a specific product from Italy which I found as well as a huge variety of imported products from various location. The website worked without any glitches up to and including the whole checkout process. Everything was delivered in a timely manner packaged very carefully. No way any one item would have broke or been damaged without the whole box being run over or something close.

Reason I chose this business:

Product availability.

Reason I chose this product:

Reasonable pricing and variety

Quality
Thumbnail of user jamesc7427
1 review
0 helpful votes
February 16th, 2024
Verified purchase

I have not tried the product yet. I never received the first shipment, although Fedex swore that it was delivered to the right place. I have checked every day and it never showed up. I did have a replacement sent to me which I appreciate but I went away from the conversation, feeling like I was trying to get two orders for the price of one. To avoid problem with delivery on the second order, I had it held at the local FedEx store and I picked it up.

Reason I chose this business:

Nobody else had this sauce

Reason I chose this product:

Heard it was good.

Service
Quality
Thumbnail of user angelah1889
1 review
0 helpful votes
April 7th, 2024
Verified purchase
• Updated review

Supermarket Italy is the Best! Thank you for always having high quality products and packaging well to prevent damage. This olive oil is a birthday gift for my sister. I know she'll love it.

Reason I chose this business:

Previous customer, always have perfect transactions. Thank you!

Quality
Thank you to the staff at Supermarket Italy!
March 7th, 2023
Verified site experience
• Previous review

Thank you to the staff at Supermarket Italy! Fantastic store and you always package everything so carefully.

Wonderful market
October 11th, 2022
Verified purchase
• Previous review

The high quality items I bought were shipped immediately after purchase and were wrapped with great care to prevent breakage. This is a wonderful seller, highly recommend shopping here. Thank you!

Reason I chose this business:

I was looking online for the Italian Christmas candy torrone and found Supermarket Italy.

Reason I chose this product:

I needed to replenish both items, lemon olive oil and balsamic vinegar, and these were excellent products are reasonable prices. I plan to purchase other items in the near future.

Quality
Thumbnail of user jw1156
1 review
0 helpful votes
September 30th, 2023
Verified purchase

Found the product I was looking for with easy ordering and hulk discount which was appreciated. Unfortunately two of them items were broken when received and a waste. I didn't make a claim because honestly forgot about with life til the survey email. Happy though with my order and realize it was an honest mistake with shipping.

Reason I chose this business:

Found product easy and they had a discount option

Reason I chose this product:

Looking for healthier alternatives

Quality
Thumbnail of user williamk2716
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I've used Supermarket Italy for many years since I moved from NY.
They have many products and ingredients not found in my local markets.
Prices are fair. Delivery is good, if a bit slow.

Overcharged on shipping promotion. I e-mailed and the response was quick. They refunded the overcharge with apologies.

Reason I chose this business:

Long time use of the Company.
Also, one of the very few to carry Vincent’s Original Sauce, which is Long Island favorite.

Reason I chose this product:

Mainly, brand name & price.

However, I tend to throw in a few items I have never tried.

Service
Quality
Thumbnail of user markm4618
1 review
0 helpful votes
September 18th, 2022
Verified purchase

I've been ordering products from Supermarket Italy's website for over two years now and have always been extremely satisfied with their products and service. The care in which they wrap and package my shipments is unsurpassed, and their speed of delivery is very fast. I enjoy purusing the different international product offerings from countries like Great Britain, Germany, Ireland, and of course Italy. I go to Supermarket Italy to find things I can't get at my local grocery store.

One time only my order was delayed by over a week. One phone call to Customer Service resolved the problem!

Reason I chose this business:

I choose Supermarket Italy to get products I can't find locally and because of their quality and service. Supermarket Italy has introduced me to new products and brands that I otherwise would never have been exposed to; some of which have become family favorites. I also enjoy scrolling through their Clearance section where I always find some great deals.

Reason I chose this product:

Most of the products I purchase are family favorites, others are opportunities to try new things and new brands.

Service
Quality
Thumbnail of user sandiw70
3 reviews
0 helpful votes
March 24th, 2024
Verified purchase
• Updated review

I have ordered from Supermarket Italy 3 times now. Great prices, wonderful products and super fast shipping. I love that they send samples for free!

Reason I chose this business:

I live in a small town. Supermarket Italy allows me to purchase items that I cannot find in TN.

Reason I chose this product:

Past experiences with most of the items. When I lived in Florida I was able to find them. Moving to TN, not so much. Thankfully I found Supermarket Italy!

Quality
So happy that I found your site!
January 5th, 2024
Verified purchase
• Previous review

Great website - so many wonderful products - will be shopping here regularly!

Reason I chose this business:

Looking for Brioschi

Quality
Thumbnail of user michelinek2
1 review
0 helpful votes
September 20th, 2022
Verified purchase

I have the best time shopping through all the products at SuperMarket Italy. They have the best selection, great prices and they ship so quickly!
I love finding new products to try and can count on them to get good quality products from around the world to help my holidays, dinner parties or every day meals a special treat for my family!

Reason I chose this business:

Product selection, prices, careful packing and quick shipping

Reason I chose this product:

I choose products I need to keep stocked in my pantry and always try something new when ordering

Quality
Thumbnail of user nyala
1 review
0 helpful votes
January 22nd, 2024
Verified purchase
• Updated review

User friendly website. Enjoy going through the selection of quality foods even I may not purchase. Just good and entertaining to know what is available around the world.

Reason I chose this business:

Quality food choices not available elsewhere on other website

Reason I chose this product:

Healthy nutritional value

Quality
Very good
November 23rd, 2023
Verified site experience
• Previous review

Very good. Easy, accurate and detailed search engine

Very good
May 14th, 2023
Verified site experience
• Previous review

Very good. Like the attitude of goodfood quality, which to me, is very Italian.

Reason I chose this business:

Mothers discount, which I can only get by sending in order #. Also wanted more mushrooms while on sale

Well packed and prompt delivery
May 11th, 2023
Verified purchase
• Previous review

Easy to use website with good follow up after delivery

Reason I chose this business:

Items Italian chestnuts, organic mussels. And organic $#*!aki mushrooms

Reason I chose this product:

Beneficial nutritional profiles

Quality
Thumbnail of user lorettab13
2 reviews
5 helpful votes
September 6th, 2022
Verified purchase
• Updated review

I've always liked your site, but it has improved somewhat, too, making it easier to shop. Normally, I despise the ads google races across the screen when a search is being done, but YOUR ads are excellent: you've added a variety of items to that ad screen and they're not just the most expensive.

ALSO, unlike Walmart and Amazon, you show only the items being searched, not a lot of unwanted, unrelated things. Thank you, it makes shopping much easier and much more preferable!

Reason I chose this business:

Enormous variety of items, some are new to us and it's an adventure to try them. Also, free shipping (the reason why I didn't order from another store that charges $25/order or more), so we can send more items out as gifts to relatives in other states.

Quality
NEVER disappointed!
April 1st, 2022
Verified site experience
• Previous review

NEVER disappointed! For years this has been an excellent shopping experience and the products are wonderful. Even though some are available locally, the cost is less with SMI.

Reason I chose this business:

Returning customer, I love this site.

All products from SupermarketItaly.com have been excellent except...
August 11th, 2021
Verified purchase
• Previous review

Easy to navigate site, very nicely planned. Shopping and check-out are fast and easy. Product size and ingredients list available for each item. Very nice. Except for the compostable bags made from potatoes. They are a total waste.

Reason I chose this business:

Returning customer, I love the products here.

Reason I chose this product:

The descriptions and prices were just right. Except for the Finland-made compostable bags which need to be removed from your site.

Quality
Easy to navigate site, very nicely planned
August 2nd, 2021
Verified site experience
• Previous review

Easy to navigate site, very nicely planned. Shopping and check-out are fast and easy. Product size and ingredients list available for each item. Very nice.

Reason I chose this business:

Returning customer, I love the products here.

Thumbnail of user cathyg538
1 review
0 helpful votes
February 14th, 2024
Verified purchase
• Updated review

I've now ordered three times from Supermarket Italy and yet to receive what I ordered. Items are always available on the website, but not in reality. I won't try another order. It is hopeless.

On two separate occasions we received an e-mail indicating our order should have been delivered, and given an e- mail address to use if we had not received the order. The order was not delivered. When we contacted customer service they indicated that the items in our order were not available and suggested we substitute other items. This seems very much like a bait and switch situation.

Reason I chose this business:

It has specific brands that we can not find elsewhere.

Reason I chose this product:

We love the Cascina Oschiena variety of rice because of the way it tastes and the way it is grown.

Service
Quality
I love the products offered at supermarket Italy, but...
February 8th, 2024
Verified site experience
• Previous review

I love the products offered at supermarket Italy, but several times now products that are shown as available on the website are actually sold out. Although the customer service department attempts to help, sold out means it isn't available and should not be listed as available on the website.

Reason I chose this business:

Supermarketitaly.com has products that We can not find elsewhere. Specialty products that are specific to Italy are often difficult to find in the states. Spuermarketitaly.com has come to be our first source for several products that we fell in love with when we were in Italy.

Once again shopping codes are for a small period of...
January 26th, 2024
Verified site experience
• Previous review

Once again shopping codes are for a small period of time. I had a code for free shipping, but It expired yesterday when we were on the road. So disappointed when that happens. You've also been out of the large size of the Cascina Oschiena black rice for ages now.

Reason I chose this business:

It has specific brands that we can not find elsewhere.

Thumbnail of user patriciam3159
1 review
0 helpful votes
November 15th, 2021
Verified purchase

Absolutely love all the products I received. The online shopping was easy and delivery was fast. Great pride was taking with the items shipped as they were very well wrapped and neatly placed in the box! I'am planning on ordering a few hard to find items for gift giving. Thank you Supermarket Italy!

Reason I chose this business:

You had exactly what I needed fior d’Arancio and lievito for holiday baking. And saffron

Quality
Thumbnail of user debraa958
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

Order was processed quickly & correctly. Everything was very well packed so that the various pastas ordered arrived unbroken. Have not had a chance to try everything that I ordered, but those that I've tried so far have been some of the best gluten free pastas that I have tried. The selection of different shaped GF pastas is awesome for anyone that needs to eat gluten free. So happy I found this site. I will most definitely be a return customer! Thank you for the outstanding products & service!

Reason I chose this business:

Was recommended on a gluten free group FB page that I follow.

Reason I chose this product:

The awesome selection of different gluten free pastas that I have not found in local grocery stores.

Quality
Thumbnail of user dougd235
2 reviews
0 helpful votes
August 10th, 2021
Verified purchase
• Updated review

First time ordering and could not be happier with quick shipping and most importantly how well everything was packed. I'm used to Amazon just throwing the items in a large box where Supermarket Italy packed each jar of cherries individually in plenty of bubble wrap and the same with the chocolate bars. Thank you

Reason I chose this business:

Prices and selection very good along with free shipping over $50

Quality
Great shopping experience
August 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good prices

Thumbnail of user thomasd2704
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Well protected perishables delivered quickly. We always would like a lower price but upfront expiration dates before ordering if short "best before ".

Question submitted about trouble applying multiple gift cards no follow-up. I figured it out.

Service
Quality
Thumbnail of user tomc1736
1 review
0 helpful votes
December 6th, 2022
Verified purchase

These folks really care. Efficient and courteous, the world would be a better place if we all treated each other this well.

Reason I chose this business:

Price and previous experience

Reason I chose this product:

Knowledge from past experience

Quality
Thumbnail of user merrylynj1
3 reviews
0 helpful votes
December 18th, 2021
Verified purchase

So thrilled to find the marmalade I wanted when my local market ran out of Bono Sicilian Marmalade. Reasonably priced, and the shipping cost was amazingly low. The company even contacted me to ask if I had received my order, or to contact them if not. Very impressed with their excellent service. Thank you!

Very impressed with the follow-up email asking if I had received my shipment, or to contact them if I had not.

Reason I chose this business:

Because they had the product I wanted, it was very reasonably priced and the shipping cost was very fair. Amazon charges far more for this marmalade, and their shipping is sky high.

Reason I chose this product:

Because Bono makes the BEST marmalade I have ever tasted. I am a Brit living in the US, and know good marmalade when I taste it. American jams and preserves are always far too sweet.

Service
Quality
Thumbnail of user audreym364
1 review
0 helpful votes
January 4th, 2024
Verified purchase
• Updated review

I've been ordering for years, laundry soaps, cleaning supplies, food, candies, gifts. Never one issue with shipping, shipping containers, or products. Thank you.

Reason I chose this business:

Authentic Italian items.

Reason I chose this product:

We get them every year for fly season

Quality
I am in love with the products!
December 16th, 2021
Verified site experience
• Previous review
It is so wonderful to see so many authentic products
December 9th, 2021
Verified site experience
• Previous review

It is so wonderful to see so many authentic products. The prices are very good as far as the American dollar goes. I can't wait to get my first order and discover the fresh products.

Reason I chose this business:

The ability to get authentic products and reasonable prices. The feeing of shipping in. I local Italian market.

Thumbnail of user sheryld211
1 review
0 helpful votes
January 14th, 2024
Verified purchase

Sent this to couple I know. He loves salami and she is gluten free. They were super grateful! Fast delivery too!

Quality
Thumbnail of user michelleh2833
2 reviews
0 helpful votes
February 3rd, 2024
Verified purchase

FedEx misdelivered my order, admitted their error in having a lazy, agent whose actions resulted in my items being stolen! Supermarket Italy replaced my order swiftly, and made me feel valued. They empathized with my plight (FedEx users beware!) and had my replacement delivered beautifully--still cool to the touch, perfect packing...a HIGHLY recommended seller who CARES for their customers!

EXCELLENT customer service

Reason I chose this business:

Items I wanted were fairly priced and in stock.

Reason I chose this product:

I wanted them!

Service
Quality
Thumbnail of user ernestineb26
1 review
0 helpful votes
March 4th, 2023
Verified purchase

This company was a fortunate find. Came across it accidentally while searching for a family old time staple/ Brioschi. Never knew the candy even existed. But now many of my family and friends are very happy to have them. They are pleasant and tasty and provide on the go security when needed. Ordering and delivery went smoothly. Recommendations will make new customers of other family members and friends for you Iam sure!

Reason I chose this business:

After coming across it online I was intrigued by the various products and the cost of them.

Reason I chose this product:

Familiarity

Quality

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From the business

Company Representative

Thumbnail of user robertc1838
Robert C.
Typically does not respond to reviews

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