• SuperJeweler

2024 CUSTOMER CHOICE AWARD

SuperJeweler

Overview

SuperJeweler has a rating of 4.4 stars from 1,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperJeweler most frequently mention customer service, great price, and diamond earrings. SuperJeweler ranks 4th among Engagement Rings sites.

  • Service
    276
  • Quality
    1164

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.1%
Positive
383
Neutral
35
Negative
32

Instant Feedback

52,607 reviews

68
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What reviewers want you to know

Positive highlights

Critical highlights

  • Terrible customer service, no communication, guarantee's mean absolutely nothing.
How would you rate SuperJeweler?
Top Positive Review

“I first became acquainted with Super Jeweler through...”

Jayne B.
3/22/24

I first became acquainted with Super Jeweler through a Brad's Deal. I was impressed with the quality of all the pieces I've purchased and still am. I'm disabled and unable to buy all the pieces I want, but I've found that I can buy beautiful jewelry as gifts. Your sales & codes allow me to spend the same amount as department store, but give a much nicer, higher quality gift. Thank you! 🙏🏻

Top Critical Review

“Had so much trouble trying to apply coupon and now...”

Larry C.
3/28/24

Had so much trouble trying to apply coupon and now I paid $50 to much. Placing an order is to difficult. Please call me tomorrow *******057

Reviews (1,905)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (640) shopping experience (683)
Thumbnail of user nicolep1727
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Great quality purchase the cross pendant with chain at a great price for my 12 year old and very happy

Thumbnail of user deborahs2075
1 review
0 helpful votes
April 22nd, 2024
Verified purchase
• Updated review

Earrings are beautiful and arrived quickly. I will definitely be making purchases in the future. Thanks!

Great experience
March 10th, 2022
Verified site experience
• Previous review
Reason I chose this business:

The price is within my budget

Awesome deal
February 10th, 2022
Verified site experience
• Previous review
Thumbnail of user roshanng
1 review
0 helpful votes
April 6th, 2024

First of all the amount of time it takes for this company to do anything except collect your money is ridiculous. Take forever to receive your order, the jewelry is below average(hint the price) and I'm still waiting on my full refund. Do what you like, but I warn anyone for using these jokers!

Tip for consumers:
This company a joke. Sign: ENTWR AT YOUR OWN RISK

Products used:
Earring

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniem3044
1 review
0 helpful votes
January 9th, 2023
Verified purchase

You often raise an eyebrow when prices are so reasonable but after purchasing, now, four different pieces from this company, I can attest to the quality at an incredible price.

Reason I chose this business:

The vast number of jewelry options.

Quality
Thumbnail of user jennap179
1 review
0 helpful votes
January 11th, 2024
Verified purchase

If you're on the fence, buy them! Absolutely love them. Perfect size for my second holes.

Thumbnail of user jojod12
2 reviews
0 helpful votes
March 10th, 2021

Super jeweler is a nice product that each and every one of us should check out very good effective and reliable

Tip for consumers:
Refunds of fund

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliceh722
1 review
0 helpful votes
November 11th, 2023
Verified purchase

I feel the problem was caused by the postal worker taking the package. Had I not discovered the package missing so soon, this might not have ended this way. Your company should be more secure in packages. This was packed in a gold metallic envelope that was very easy to open. When I received the package it was very easy to open but I could not determine if it had been opened previously.

Thumbnail of user ninam221
2 reviews
0 helpful votes
May 8th, 2021
Verified purchase

I received the pearls necklace yesterday, after only 2 days! They are beautiful, they came in a very chic pouch and the price is unbeatable. Thank you, Super Jeweler!

Service
Quality
Thumbnail of user nancyl1207
1 review
0 helpful votes
May 10th, 2023
Verified purchase
• Updated review

My first pair that I had in 14k white was stolen and replaced them with these to only find them gone as well. Both gifts to me from my husband that just passed away. So now, I'm buying these for myself, Happy Mothers day to me...You guys are great. Thank you for such a great price SJ

Reason I chose this business:

Great price for a widow having to buy a replacement pair after they were stolen.

Service
Quality
Im shaking so hard, my engagement ring was stolen and...
March 28th, 2021
Verified site experience
• Previous review

Im shaking so hard, my engagement ring was stolen and when i found this one, i cried! And the financing made it possible. I am so excited and scared at the same time! Thank you Superjewelers. I cant wait to see it!

Reason I chose this business:

Im hoping this ring is as the reviews say. Im so excited to find a ring so beautiful, a great carat weight, great financing and with a better PRICE than anywhere else!

Thumbnail of user amberl728
1 review
0 helpful votes
July 2nd, 2023
Verified purchase

They are a super easy company to do business with, and the multiple options for payment are amazing. Love their jewelry and not to expensive either! Definitely would suggest them to anyone needing or wanting to buy jewelry.

Reason I chose this business:

Cheap prices and sales

Quality
Thumbnail of user noelm174
1 review
1 helpful vote
November 6th, 2022
Verified purchase

The item I paid for was 14 K 5.8mm Curb Link Chain, 24 Inches, Yellow Gold. $649.99come to fine out its Gold-filled which means that an item is coated by a layer of gold. Gold-filled jewelry does not last forever, because the gold layer slowly erodes over the course of 20 to 30 years.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanh3146
1 review
0 helpful votes
May 19th, 2022
Verified purchase

Everything was perfect. Didn't wait long for my item at a all. I love my ring!

Thumbnail of user avalonb4
1 review
0 helpful votes
June 30th, 2023
Verified purchase

Arrived super quick & packaged very well. These diamond studs are gorgeous & just the right size I've been looking for to put in my third ear piercing. Amazing value for such great quality 14k diamond studs.

Thumbnail of user theresad745
1 review
0 helpful votes
October 13th, 2023
Verified purchase

I was really expecting the same product I saw advertised. Should have known better. 100% satisfaction isn't relevant when you have to pay for return shipping. Guess it'll be someone's gift soon.

Quality
Thumbnail of user ronas34
1 review
0 helpful votes
July 19th, 2023
Verified purchase

Best price on this 1 plus C diamond solitaire
The only negative is this reviews form I've already completed my review on the first place that came up and asked for it But won't let me submit without typing in this box

Reason I chose this business:

In line search

Quality
Thumbnail of user amandaw1828
1 review
0 helpful votes
May 31st, 2023
Verified purchase

Perfect highschool Graduation gift.im on a single mom budget and these were amazing. Great size for adults. Shiny and beautiful. Shipping was so fast, (3 days) I was amazed. Getting ready to order a couple more for pairs.
Thank u

Thumbnail of user kimm2168
1 review
0 helpful votes
May 2nd, 2023
Verified purchase

I will definitely buy from super jeweler again in the future...I received my package with a week of ordering it...it's a gorgeous but dainty ring...would highly recommend them

Quality
Thumbnail of user lynnt434
1 review
1 helpful vote
December 22nd, 2022

Pkg said it was delivered to my home on Jan 17th. I didn't receive it. Let sj know all they say is give it a few more days. Well isn't been a week and still haven't received it. Asked for a refund. They are investigating.Told them these where gifts refund please for I went to Zales and bought something there. I can't make these people understand that I didn't receive the items. BBB is my next step. Some of there is nice and others junk. Got stuck with a white and black diamond ring few yrs back. The ""black " diamonds faded. So not black diamonds. But back to my lost items. Refund Please

Tip for consumers:
Investigate before I buy

Products used:
Ring and necklace

Service
Value
Shipping
Returns
Thumbnail of user jennettac1
1 review
0 helpful votes
December 20th, 2022
Verified purchase

Very impressed with the quality of this necklace. Beautiful clasp. I have arthritis and some clasps are too difficult to use. It's just the right length too.

Reason I chose this business:

Found this site through Brad's Deals and thought this was a very good price.

Quality
Thumbnail of user gaylordb17
2 reviews
0 helpful votes
November 11th, 2021

I ordered heiress for my girlfriend and it is my favorite dress that she has ever worn. It compliments her body beautifully and accentuates all of the right places. Their designers are no joke. I never leave reviews but I will be ordering her as much as she wants from this brand lol. They really are incredible!

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidw7375
1 review
0 helpful votes
December 21st, 2023
Verified purchase

Having never ordered jewelry online, I was hesitant and skeptical as I placed my order.
The order arrived much sooner than expected and the ring is PERFECT!
The lady who assisted me,(Karen) could not possibly been more helpful, kind and considerate. She answered all of my questions, assured the prompt delivery and followed up to assure my purchase was exactly what I wanted. With the sorry state of customer service prevalent in today's world, Karen went above and beyond not only my expectations, but at a level that I would hope to encounter everywhere.
The savings I realized on price was considerable but the treatment I encountered was far greater and made this exchange one I am happy to share here and elsewhere.

Quality
Thumbnail of user richards5044
1 review
0 helpful votes
December 27th, 2022
Verified purchase

Prices still seem too expensive (considering lower quality of the diamonds) even with your discounts. SJCYBER discounts seem evasive to tie down. Other than that, all was OK.

Reason I chose this business:

Past buying experience was good. Like the refund option.

Quality
Thumbnail of user randalld278
1 review
0 helpful votes
December 14th, 2023
Verified purchase

SuoerJeweler kept me advised on the status of my order from purchase through shipping and receipt. Prompt delivery and arrived just as described..

Thumbnail of user seanp312
1 review
1 helpful vote
October 25th, 2021

I can write that SuperJeweler is really a great place. When I have to make a present for my girlfriend I always go here and every time find what she will like. And It's very important because if she is happy I'm happy too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathyb414
2 reviews
0 helpful votes
June 29th, 2021
Verified purchase
• Updated review

Beautiful, exactly as described and I can't believe how clear the stones are! And at such a great price, I love them!

Reason I chose this business:

Have bought many pieces from them and have not had one bad experience!

Quality
Excellent
December 21st, 2020
Verified site experience
• Previous review
Reason I chose this business:

Bought from them before

Reason I chose this product:

Pretty and good deal

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!

Business History

Since 1999 SuperJeweler.com has been offering amazing jewelry at the absolute lowest prices. We scour the globe looking for the best deals on diamonds and gemstones.

All of our diamonds come from ethical, conflict-free suppliers. We buy direct from the source and pass the savings on to our customers. You simply will not find a better deal on jewelry anywhere. We have been featured on television shows such as The Price is Right, Dr. Phil, The Doctors and The View and in magazines like Woman's World and Good Housekeeping. We stand behind everything we sell. All of our jewelry comes with a Lifetime Guarantee and a no-risk 60 day money-back guarantee. We ship to almost every country on the planet for FREE and have served millions of customers worldwide.

Company Representative

Thumbnail of user socials9
Social S.
Customer Service Specialist
Typically does not respond to reviews
Nicole is one of SuperJeweler's most special colleagues. Aside from being a Military Veteran, she is a fantastic Mom, and customers LOVE HER! Nicole will be very happy to assist you in any way!

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