Superarbor

Satisfied with purchase. It did take awhile to get my order however I also understand the flooring was discontinued and hard to find. Flooring arrived in excellent condition and looks wonderful. Would definitely shop here again.

I ordered a vanity online and after a few weeks they sent an email asking for an additional $786 in shipping. They said I put in a weight for a 36" vanity but I did not. I ordered a 48" vanity and it automatically put in a weight amount. If you click the icon it gives several weights but has no description of what they correspond to.
I went to the Better Business Bureau site and there are hundreds of complaints against them.
My story is common.

I found exactly what I was looking for and was amazed at the selection of items available. I am grateful as I signed up with my email and even received a welcome discount. Very easy process for checkout as well. Definitely will be returning to purchase more items. Thank you.

I placed a door order on 6/15 for a total of $648.99 including tax and shipping. The door was promised delivery of 9/1. Now they tell me I have to reorder the door, wait 4 more weeks and pay an additional $200. They should have delivered the door as promised at the price confirmed.

I sourced the door from another supplier at the original price. I will never do business with Super Arbor again and will be happy to share my personal experience with your worthless company.

Original supplier did not carry any longer. Thanks to you, we were able to finish our floor with the original product.

They take your money, tell you your product will ship soon and then the delays. After months of delays you ask for your money back and the say the product was discontinued and their policy is no refunds for discontinued products, meaning you get no product and they get to keep the money. Hundreds of bbb.org complaints about these guys never shipping product and truly horrible customer service. Only a matter of time before they catch some kind of fraud claim.

I would highly reccomend this product. I had these on a previous house and they worked great. I you don't like the look of regular rain gutters with all the downspouts, and gushes of rain coming out of the gutters when you have heavy rains, then this is the procuct for u. Very easy to install, took less than 2 hrs to install.

Absolute waste of time and energy. I placed an order 6 months ago, no reply to my messages or emails. Basically I've been waiting and waiting for absolutely no reason. At least tell me to F off so I can go else where instead of dragging this on for months.

I gave them one star because I had to in order to leave a review. Ordered flooring and waited 3 months then followed up and was told it would be another 3 months. No one ever notified me of the delay and all of their emails seem automated - no clear answers. I cancelled the order and luckily I paid through Klarna so I received a refund. Complete waste of time and huge inconvenience when trying to schedule installers.

Excellent website, easy to use. Very user friendly. I love that they let you use affirm to separate the payments out!

Ordered flooring that has been discontinued (Lowes) for some repairs. Since shipping was calculated to be the same for one or two boxes, decided on two, just in case. Was then notified that additional cost for shipping was required. After weeks of back and forth communications and delays, was notified that payment needed updating and link was sent. No email ever received, requested t be resent multiple times. Nothing. Then received notice that order was cancelled. Still needing the flooring for repair, tried to reorder only to find out new minimum order of 10 boxes required. Who would order that much discontinued flooring? Not like it is discounted at all, full price! Tried to plead my case that the original order preceded the new minimum order requirement, only to be told they will not honor that order. No where else to find the flooring, so will live with the dents in our existing until we replace it all in the future. One thing is for sure, never going to anything Arbor again! Two months of frustration.

Constantly received excuses (via email) for not shipping the product. After 2 weeks, I received a response that said it would be another 3-4 weeks before my order would be shipped. I sent an email to cancel the order, as I could not wait another month or longer. Their email said the cancellation would be processed. A week later I received an email that said I could not cancel, all sales are final and that the product would be shipped that day. Still waiting to receive shipping info. I will NEVER deal with this company again.

Placed order in April 2023. Super Arbor has taken my money and not provided a product. They have been saying it is on back order since May, I guess hoping that I will eventually cancel so they can (maybe) refund me minus 20%, per their policy. I still have not received a refund. My order total was $250+.

I keep asking about my orders # AR******* for$178.85 and my second order #******* for $99.61. That totals $278.46 I'm not hearing anything about either order. I'm told 24-48 hours NOTHING. I'm getting info to report this company to the Better Business Bureau. I have contact. This place plenty of times and no responsive now I am reporting what you don't want to let me know. Ms Baylor

I am from Canada and i was not able to find the perfect mirror. Then i found Abor and it was exactly what I needed 😍

Nothing is upfront with Super Arbor. It's impossible to get ahold of anyone there, they change pricing on a whim AFTER an order has been placed. Their customer service is THE WORST. Do not buy anything from this company. Seriously, they're a rip off

Never received my order or my money back. I ordered the flooring and after awhile I tried to cancel it. They promised to do so but two years later still nothing. Big scammers

Today is June 24,2023. On May 31,2023, I ordered a charcoal grill, and the shipping cost was paid. After many requests and no real person to chat with, I attempted to cancel my order. On June 15, I received a second invoice with additional shipping fees in the amount of $140.00. I have been trying to get a refund ever since, and still cannot get a straight answer from the company.

I should have done my research on Super Arbor before ordering however I didn't as I trusted the th freakin internet... 1st mistake! I ordered some discontinued flooring that I was looking for from Lowe's and just happened to find it on the Super Arbor website. I placed the order for 9 boxes of flooring and within 4 days received an email that my purchase was ready to ship but that there would be some addition shipping cost. I immediately went to read the reviews on this so-called company and found all of the negative complaints. I also read all the complaints with the BBB... I wished I had do my research before placing an order however I have reached out to my lawyer about Super Arbor and their deceptive trade practices, which are illegal furthermore they also are deceptive in their advertising, by misleading and fooling people by lying about the price, quantity, and/or quality or standard of the item; and by lying about times, dates, and locations where the goods are available and because of these deceptions I will be pursuing legal action against this company and you should too!

PISS IN TEXAS!

This is a garbage company. They take your money and scam you out of ever getting anything! Don't waste your life on this awful waste of time scam of a company. No refunds, no products. I can't believe this is legal.

We reported them to the government. I doubt anytime will happen since it's a scam. But BUYER BEWARE!

This company take your money, don't have the product and when you ask them for a refund, they tell you it will take 7-10 business days.

I ordered over 400$ of goods. Kept back ordering and after months waiting saying product was discontinued they refused refund due to BS policy hidden in fine print. On top of that some of products still advertising on site today. I have reached out to AG office and BBB next do not use. Shisters!

Don't buy anything from this site it is a scam. They never refunded any money and they never sent me any product. They just kept saying product date is moved out..