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    Sunsol Hotels

Overview

Sunsol Hotels has a consumer rating of 1 stars from 1 reviews indicating that most consumers are generally dissatisfied with their purchases. The most common issues with Sunsol Hotels are around customer service, which is not as good as expected by some customers.

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Top Critical Review

“NOT Recommended if you want a honest...”

Debbie I.
2/6/17

My family and I were in Orlando Jan 21st weekend for my daughter's wedding. We stayed at a resort. Sunday Jan 22, 2017 when trying to leave, their were severe thunderstorm warnings and tornados. I made a reservation at Sunsol and 15 min later called to cancel because my daughter made alternate plans for us to stay. The front desk person spoke poor English and understood little English. Finally, I was told that I could cancel but I had to call hotel.com. I spoke with hotel.com and was put on hold. Customer Service at hotel.com was nice, but the Front Desk person at Sunsol then refused to cancel my reservation. They wouldn't allow me to get my money back. They were going to charge me. I'm on disability and have s tight budget which I expressed. The web page states free cancellation. I wouldn't recommend this hotel to anyone. Find a hotel where English is spoken and comprehended.

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Reviews (1)

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debbiei5
19 reviews
19 helpful votes
February 6th, 2017
My family and I were in Orlando Jan 21st weekend for my daughter's wedding. We stayed at a resort. Sunday Jan 22, 2017 when trying to leave, their were severe thunderstorm warnings and tornados. I made a reservation at Sunsol and 15 min later called to cancel because my daughter made alternate plans for us to stay. The front desk person spoke poor English and understood little English. Finally, I was told that I could cancel but I had to call hotel.com. I spoke with hotel.com and was put on hold. Customer Service at hotel.com was nice, but the Front Desk person at Sunsol then refused to cancel my reservation. They wouldn't allow me to get my money back. They were going to charge me. I'm on disability and have s tight budget which I expressed. The web page states free cancellation. I wouldn't recommend this hotel to anyone. Find a hotel where English is spoken and comprehended.

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