Sundae Muse

Fast Service Love their Dresses DHL delivery is top of the line

I ordered something in the wrong size, and was able to get in touch with someone right away with very straightforward return instructions. When a website glitch notified me that my order was canceled, my inquiry was responded to right away, and an updated tracking link was sent so I could monitor the status of my package. The customer service representatives also let me know when it had arrived and asked me if there was anything else they could help with. Will definitely be shopping here more in the future!

I bought two items for my girlfriend's birthday and was completely dissatisfied. I understand the long shipping times since it is international, but I never even received emails from the company showing receipts for the purchase. The two items were the "Renee Blue Matching Set" and were extremely poor quality. They looked like Chinese private labeled clothing with threads sticking out and poor stitching. I paid $72 USD and was charged an additional fee of $0.72. The clothing was also too small, even though I ordered the correct size and used the clothing conversion chart. After requesting a return I paid the shipping cost of $9.50 plus an additional $0.10 fee. The shipping label was never emailed to me or shown in the account (they use a third party return company). I had to contact the return company support and the agent kept telling me to check my email over multiple messages. Days later the return label arrived. It took weeks for the return to process and I received a gift card for $55.85 AUD. I emailed asking why I only received that much and was told that I received two gift cards for that amount. I am only able to view and use one gift card. Currently waiting for a response to that. I also asked to be refunded to my card since I was very unhappy and was declined. Extremely dissatisfied with the quality of the clothes and the customer service. They do not even have a place to write reviews on the website because they are trying to scam customers by selling cheaply made clothing for a premium. Save yourself the hassle and do not spend your money with them.

Sundae muse has one of the best customer service help I have ever seen, both Joyce and Jonah were able to help me cancel an order which I had mistakenly order in the wrong size in incredible time. They replied to my messages straight away and stayed with me throughout the whole process answering any of my question with ease and kindness. Definitely recommend Sundae muse to anyone, especially if you have trouble trusting customer service, they will not let you down.

Do not order from this company.
They never shipped my dress after I ordered back in February. Kept getting messages saying there were delays at the warehouse even though I paid for express shipping so I would receive in time for a wedding I was attending.
1 month later they finally tell me they can't fulfil my order.
Don't even bother looking at the website coz you will regret it.

Very bad would not recommend buying from these guys

Super speedy delivery to the UK and gorgeous garments, will definitely be purchasing from Sundae Muse again :)

Really quick delivery from Australia to the UK. Good communication throughout. Happy with products too!

Never bought from Sundae Muse before but absolutely would recommend and will continue to shop with them in the future.

My order was sent back to Sundae Muse because I was not able to collect it from the post office (although I tried contacting the post office multiple times before they returned it to the sender without notifying me). Thankfully Jonah from Sundae Muse let me know and had my order re-sent to my new address at no additional cost. Jonah also kept me updated on the delivery status to make sure that I received my order. Amazing customer service! Thank you so much!

I'm hesitant when purchasing online but was extremely happy with this company.
They were quick, had great communication (confirmation and tracking of item system), And very efficient!
The item I purchased was packed and sent within a few hours and I received it the next business day. Very fast, lovely to deal with and the clothing is amazing. Beautiful colour, great fit & great quality.
An efficient company that I would happily purchase off again:)
Thankyou!

I have written to them multiple times, 3 times via instagram and once via email and their answers are apologies or excuses as "We are almost back on track". I paid for express shipping which is not worth it at all. Ooh. And they haven't sent my dresses, but I do have received 3 emails asking me to rate my purchase and my experience... well, let me tell you WORST EXPERIENCE EVER!

It's so bad I want to give you a zero. But that's not possible so I give you a one.

Hi! Absolutely loved the donation option at the end.

Wasn't sure how the dress would turn out as have never bought from here before but great material and quick delivery!

The site is easy to navigate and the products are worth the price, great quality

It is such a gorgeous dress!
Makes me feel sexy but sophisticated at the same time, it fitted really nice as well, got sizes (S).
My boyfriend loved it which makes me super happy.
Thank you Sundae Mae team!

Had high hopes for the brand, but overall experience was bad. First off, the quality of the fabric seems too way too cheap for the price. I bought 3 different dresses. Returned the first one because it didn't fit like the look on the model, was too babydoll. Not my style. Next, I kept the second dress but think the fabric is low quality. And on the third dress, I had to return it twice because of the wrong sizing. I know it's Australian sized, but I converted in to US size and was still too small. I had to pay for shipping back for the first time but the second time I requested not to pay for shipping because I think I shouldn't have to pay. Returns happen all the time and competing brands don't charge for shipping on returns. There are no refunds, only gift cards are given - another bummer. Customer experience was pretty good but it doesn't make up for the dresses low quality or the annoying back and forth shipping process. After the experience, none of these expensive dresses were worth all the trouble and low quality fabric anyway. Lesson learned.

This was my first time ordering from Sundae Muse. I love both my playsuits and the only negative thing I have is that one of them has a piece of fabric that broke away from the stitching leaving a small hole. Nothing I can't fix on my own, but for the price I expected a little bit better quality. The overall fit of the playsuits are perfect though.

Easy and efficient experience. Website is simple to navigate and delivery time was quick. The dresses I bought are the best dresses I have ever owned. They are exactly how they look on the website and the quality is amazing.

Some days, you look at a dress online and go... it's super cute but in person, who knows? You look at the return policy and you order WAY ahead of the event incase you need to find another one. This dress was all that for me. But when it arrived it's was AMAZING! Perfect fit, perfect style for the theme and the colour was a perfect natural linen looking colour. My only suggestion - can we have it in a natural white colour?

My experience with Sundae Muse was excellent! The size fit me very well, as I could see it in US sizing. When I wrote through email to them, they always answered very fast, even with the time hour difference. I loved ordering from here!

I had received the incorrect item but the staff were extremely helpful and rectified the issue immediately. They were extremely lovely and super helpful. The products I received were great quality and my experience overall was amazing!

Great customer service asking about exchanging sizes