Finally, my sterilize-x has arrived after 2 weeks of waiting. This was recommended to me by my sister. She vouched this will works since she has been using this for 6 months now. I will use this in my office. Better to be safe than sorry. This little UV sterilizer will do magic.
Spent for this sterilizeX because I want to be extra careful in terms of being clean and this uv lamp did the works. It's a great way for extra disinfection of the rooms. Highly recommendable.
Great product. This Sterilizerx does the job! You can smell the freshness of the room afterwards. Highly recommend, but no people or pets must be in the room when using it.
This sterilizer is working out pretty well for me and my family. It is very convenient just pushed the button and leave and the room gets clean. So far i am happy with it.
We hope a Brighter light, the light is not brilliant, and we are not sure that only with this light it has enough power to kill any virus.
Hi Toni,
Many thanks for your review. Please note (this is written in the instructions as well) that when the Sterilize-X is on, there must be no people or animals in the room. As to the light, the Sterilize-X is designed for regular-sized spaces (12-15 ft) so the light is more than enough to sterilise the room. Should you have any further questions or observations, kindly contact our 24/7 client support at https://sterilize-x.com
Best wishes,
Viktorija
Sterilize-X Reputation Manager
No problems with the product everything is good. Just what I expected
Dear Jack,
Thank you for your review. Glad to hear that you were satisfied with your purchase! Just wondering why only 2 stars given if everything was fine?
Best wishes,
Viktorija
Sterilize-X Reputation Manager
Ordered 4/22/2020, I was charged on my credit card 4/23/2020 It is now 6/2/2020, still no product! Have contacted them 3 times, each time same story, products in transit but won't give me a tracking #. Advertising 5-8 business days clearly not so! Must be a scam or why so many BAD reviews. Beware of this company!
Dear PG.,
I am sorry you had a negative experience with us. Kindly contact me directly at viktorija@ekomlita.com with your order reference number or email address which was placed at a time your order was made.
Thank you
Viktorija
Sterilize-X Reputation Manager
I ordered this product back in September and even paid extra to receive prompt delivery. I have not received the product to date and I keep getting the run around. Clearly if this company is legitimate, they are in over their heads with production issues and/or financial ones. I plan to contact my State's Attorney General for potential fraud.
I placed an order with this website on 4/1/20. Their terms say they process the order within 1-3 business days. I contacted the company through a chat on 4/8/20 and they can not tell me when my order will ship. I contacted them on 4/9/20 and 4/10/20 and it is the same story every time. I also emailed their customer support and shocker I have had no reply. Avoid!
Dear Rose,
Our client support is available 24/7. I can assure you that every call and email is answered in a timely manner. However, I would be glad to check our log for you. Please contact me directly at viktorija@ekomlita.com with your order reference number or email address which was placed at a time your order was made.
Many thanks
Viktorija
Sterilize-X Reputation Manager
Don't know if lamp is good or not company can't seem to get me my product. Waiting almost a month.
Check other sites before you by From Santize-x, I found same item cheaper and getting it a lot faster.
Dear No N.,
Thank you for your review. I am sorry you had a negative experience with us. As every business around the globe, our supply chain was disrupted by COVID-19. I would like to investigate your order further, so I would very much appreciate if you could contact me at viktorija@ekomlita.com
Thank you
Viktorija
Sterilize-X Reputation Manager
05/09/2020. Ordered three lamps and insurance coverage. It is almost July 2020. They never arrived. I wrote many emails. Made numerous calls. To fake Sterilize X. Do not believe that the person who responds to this review is real. I have been scammed $174.00 of my hard earned money. Do not ever order this lamp. Please!
Dear Jane H.,
Thank you for your feedback. I am sorry for your negative experience. Unfortunately, the logistics chain is still affected by the current pandemic situation so some of the parcels are late. Our client support is available 24/7 to provide any product related information. You can also write me an email at viktorija@ekomlita.com and I will assist you further.
Many thanks
Viktorija
Sterilize-X Reputation Manager
Ordered room sterilizer July 15th, its Novenber, have never received product. USPS says the company never shipped it. Have complained many times and they say they are reviewing it, meanwhile get new messages from them everyday trying to sell products
Sterilize X is such a great product and very useful nowadays. It's also easy to use, it's plug and play so just put it in the best spot in your room. Just make sure you don't stare at the light directly. This sanitizer can really protect you and your loved ones! Overall, very satisfied with the purchase. It's worth it!
SterilizerX is small but does the work. It takes time to air out the room after using the lamp. The directions are clear. The bulb turned on and the timer worked. All is good with this product.
A device has not be delivered for 1.5 months although was promised for 5-10 and told that it is already in delivery almost month ago.
I will wait several day and it it is not delivered, Ifile a complaint to consumer protection
Email address: viktorija@ekomlita.com
I am happy with my purchase! Sterilize X is the perfect item that you did not know you needed! It is so convenient and takes up such little space. Every one especially those with a baby using pacifiers should have one. With all the craziness right now with covid 19, you can't be too careful!
I ordered 2 of the products and it's been 2 months and still no product I emailed them numerous times and was answered with we are having shipping problems I then asked for a phone # so I could talk to someone but had no reply if is this a scam
They got my money and now they want my photo
I ordered UV light. After weeks called. No response. Then checked tracking number. It is fake. I called CITI credit card company and disputed.
Now they sent 11 page document to CITI with all lies. The product has Chinese writing. No power supply. Not UL listed. Now they want to send back to China and take 15% stocking fee. Return should be 30 days after their shipment. I received it after more than 60 days. They call themself different Names Sterlize-X or X-Sterilize or MUAMA. I have complained to FTC already about my experience. Everyone should do it so we can avoid scams.
Hi Tom,
I am sorry your parcel was delayed. The logistics chain is still affected by the current pandemic situation, especially in some areas in the USA. Our client support is available 24/7 so it would be useful to find out which number you have used to reach us. As to the names, we use Sterilize-X and Muama is our other product. On the same note, you might noticed that all below comments have replies to them and there is an email address (viktorija@ekomlita.com) where you can address all product related questions. We are always looking to solve all arising issues with the clients therefore you can reach us via different tools (phone, instant message on our website, email). At this point, if there is anything I can do for you, please email me (the email address above).
Many thanks
Viktorija
Sterilize-X Reputation Manager
At first I wasn't sure how there would be an impact on removing pet smells or anything else for that matter with the light. So to do a little test, there was a small spot on our carpet which had noticeable pet smells from my dog sleeping there. I followed the instructions and after using it on the carpet, there was a NOTICEABLE difference pre and post exposure.
Perfect in my little nook at home. Seems effective. Allergens are lessened because my rhinitis has stopped. Worth it. Will get more for other areas in the house.
Overview
Sterilize-X has a rating of 3.5 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sterilize-X most frequently mention and great product. Sterilize-X ranks 6th among Medical Equipment sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Wong,
Thank you very much for your kind words! Hope to have you with us again:)
Best wishes,
Viktorija
Sterilize-X Reputation Manager