Stellar Info

Their software does not work as intended. After contacting support, they tried to make excuses but clearly their description on their website are wrong and refused to acknowledge the application doesn't work as intended. Their website claims its 100% satisfaction guaranteed but upon wanting a refund, it became a nightmare. Finally, they agreed on a refund within 1 business day. Its now been 5 days and nothing has come through nor have they responded to my ticket.
I will also write a review on Glasses guide. Us IT professionals don't need this headache.

Stellar Receovery is obviously a scam for me. I bought their software right after the day my data was lost. I tried to retrieve the files using their software and all the data "recovered" were the files that were already on my Mac (which was like we have a copy of our current files).
I then asked for their technical support. The person who supported me on their website was totally a disaster. I myself did a better job recevering the files. After that, he confirmed that there was no single lost file retrieved.
I wrote an email to Stellar, and the answer I got was: "We would like to inform you that data recovery is dependent on factors like data loss reason, severity of corruption, overwritten activity and software works on "what you see is what you can recover". That means the files will be recovered in the same manner as you were able to see them in the preview window after the scanning is complete.

We tried to help you via remote access however that did not work."
Stellar is absolutely a scam!

It says Free Trial and you can not tell if this is working for you. It shows a thumbnail and if you want to see if it's working you must buy the 1-year activation year.

There is no way to preview the changes. I tried to contact them and they say i need to buy it in order to see the final result.

Stay away from them please

This paid software has only recovered less than 10% of the lost data from a hard drive that hasn't been overwritten, and the support from the tech is totally useless, I had to explained 3 times of the issue, and ended up with "nothing they can do", that's something I didn't expect from a 3 weeks waiting period.

Software installed.
After a long time of "data recovery" not even one of the files "recovered" could be used.
I've asked immediately a refund, since the software did not perform the job it was intended to.
Refund was refused.
It's a scam. Don't buy it

Stellar Photo recovery professional off the shelf software is recommended by a number of online media outlets.
Does it work?
This software was downloaded onto my laptop and failed to load.
I called support, very polite, they suggested opening it in Administration mode and it opened but failed to identify one of the drives on my computer that reads the SD card.
When the card was inserted into the computer the software crashed.
Despite 7 working days of attempts by Stellar to fix it still failed to work as advertised, crashing or failing to open or not reading some drives on the computer.
They then downloaded a data recovery package that worked but because I had not purchased this they would not let me use it.
They refused to replace the software purchased and continued to offer options to resolve the problem with the one I purchased. I was asked to supply screenshots time after time even their attempt to gain remote access failed despite five or six requests to do so, it seems they had no clue.
Beware of purchasing this off the shelf software because some media outlets can benefit financially by recommendation but also those that do seem to have tested and tried it seem not to have been very rigorous in their methodology. Only one, Photography Life, did place a cautionary warning against their findings.
I found the software support lacked conviction or an ability to resolve the issue while at the same time they were unwilling to offer a software package that met the criteria their advertisement claimed.
A refund has been requested and agreed, settlement is now pending.

Report will tell you that it found files but you have to pay to see files. Once I payed files would not open and they would not issue a refund.

My experience with StellarInfo has been terrible, and I believe most of the reviews here to be fake.

I had a corrupted photo that meant something to me, and StellarInfo claimed to be able to recover photos like mine with a ". CR2" extension. The catch was, there was no way to try it without buying it. They offered a money-back guarantee, so I went ahead and paid the $29.99.

Within minutes I had tried it, and it didn't work. (FYI I'm an electrical engineer who used to design PCs; the problem was not "operator error".) Immediately I requested a refund. The response basically said if I really, really wanted a refund, they would give me one. I replied that yes, I did want a refund.

That all happened on January 15. It is now January 31, and I have received no refund. I have initiated a dispute on PayPal and don't know how it will end.

I do know that I seriously regret trying StellarInfo's product.

A year ago I subscribed in order to try to recover missing photos from a hard drive (mother board died on that PC). Using a dock and their program, after an hour or two of searching, over a thousand JPG icons displayed. When I tried to open any of them, they were identified as unopenable. A very few opened but as THUMBNAILS.
THE REAL PROBLEM IS THAT THEIR "TECH SUPPORT" NEVER RESPONDED TO ANY OF MULTIPLE REQUESTS FOR ASSISTANCE.
WORST OF ALL, THEY JUST RENEWED MY SUBSCRIPTION AFTER I SPECIFICALLY TOLD THEM NOT TO. NOW, NO RESPONSE TO COMPLAINTS ABOUT THE UNAUTHORIZED RENEWAL.
AVOID THEM AT ALL COSTS UNLESS YOU WANT TO PAY $39.99 EVERY YEAR FOR ABSOLUTELY NOTHING WITH NO WAY TO STOP FUTURE CHARGES!

This ad-in cause outlook to crash.
Do not clean contacts.
Do not clean all dups
Poor support
Money thrown in the trash

After spending all day on a free download I was told it would cost $50. I expected the one that said BUY NOW to have more. But the free download only claimed to have worked & they'd let me preview a couple of pics. They didn't show me anything. But offered a worthless guarantee. Thanks for telling me even Paypal won't honor it. I won't even consider it now. We all need to work together to get the crooks off line so the honest businesses have a better chance of succeeding.

Disappointed. Paid $199 for the Stellar Mbox to PST Technician. Only to discover that after converting emails from mbox to PST some emails were split in to two broken emails. Stellar Info customer service refused to refund. Wasted my money. Ended up buying SysTools Mbox Converter which worked perfectly.

I attempted to recover my sons photos accidentally deleted. CS gave no help at all.
The preview photos were all good but the recovered photos are tiny with no detail and are hugely out of focus
See transcript -
Chat Transcript

#******* Wendy Nutland - *******@hotmail.com
Website: https://www.stellarinfo.com/support/
Attended By: Yatin Sharma 19 Nov 2020, 3:46 PM
Chat Duration: 00:15:57

Chat Transcript
order *******
I just trialled your software to recover images I lost of my son's when I formatted the wrong disc, all the pictures in the preview were good and clear.
I paid my subscription and ran the software but the same images appear as not much more than thumbnails and so blurry I can hardly make out that they are birds even.
How can the result be so different from the preview?

Can these pictures be recovered and actually serve some purpose? I would expect them to be at least as good as the preview that you showed me or if not I would like a refund

Wendy Nutland order *******
I just trialled your software to recover images I lost of my son's when I formatted the wrong disc, all the pictures in the preview were good and clear.
I paid my subscription and ran the software but the same images appear as not much more than thumbnails and so blurry I can hardly make out that they are birds even.
How can the result be so different from the preview?

Can these pictures be recovered and actually serve some purpose? I would expect them to be at least as good as the preview that you showed me or if not I would like a refund 3:46:39 PM
Yatin Sharma Hi, How can I help you Today 3:48:36 PM
Thank you for contacting Stellar Data Recovery. How can I help you today? 3:48:41 PM
Wendy Nutland order *******.
I just trialled your software to recover images I lost of my son's when I formatted the wrong disc, all the pictures in the preview were good and clear.
I paid my subscription and ran the software but the same images appear as not much more than thumbnails and so blurry I can hardly make out that they are birds even.
How can the result be so different from the preview?

Can these pictures be recovered and actually serve some purpose? I would expect them to be at least as good as the preview that you showed me or if not I would like a refund 3:50:04 PM
Yatin Sharma We apologize for the inconvenience caused to you. Please be assured I will surely assist you for that. 3:52:47 PM
Wendy Nutland Wendy Nutland is sharing a file with you. T1-XSCF0455. Jpg - (Size: 9.63 KB) 3:53:35 PM
Yatin Sharma We would like to inform you that, the software works on "what you see is what you can recover". It means the files will be recovered in the same manner as you were able to see them in the preview window after the scanning is complete. 3:53:59 PM
Wendy Nutland Wendy Nutland is sharing a file with you. 2020-11-19. Png - (Size: 182.51 KB) 3:54:59 PM
how is that the same? The first is the preview, the second the recovered file 3:55:35 PM
disjointed photos, the ones with words you can't even read. The recovered files are 120 - 150 pixels a tenth of the orioginals 3:57:00 PM
Yatin Sharma We would like to inform you that the outcome will remain same as the preview is available within the software. 3:58:28 PM
Wendy Nutland you said that already so you obviously have no answer, are you going to refund or do I need to open a case with PayPal? 3:59:31 PM
Yatin Sharma That would be the possible outcome from the software. 4:01:20 PM
Wendy Nutland Your attitude is not doing your company any favours. The transcript will be copied into the review I am currently typing. 4:02:26 PM

Don't purchase if you're planning on installing it on a server with high security settings.

They don't have a valid digital signature.

Data recovery charges are ridiculous. Approx 60k for 1 TB hdd

I purchased their Exchange Recovery software 6 months ago and have still been unable to use it. The software is a download and must connect to their server to activate. I was not able to activate it. I tried their manual activation and they never replied to my many email attempts. They do not issue refunds, even though their website clearly says you have a 30 day money back guarantee. They then claim that is only valid if their support is unable to offer you help. They do offer help in the form of emails that say their software is good and you must not being using it correctly. So I am out $399 for nothing. I would highly suggest you consider ANY other company to use instead of this one.