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Star City Games has a rating of 2.9 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Star City Games most frequently mention customer service problems. Star City Games ranks 63rd among Games sites.
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Star City Games is literally perfect. They have a great inventory, great prices, great reputation, great card conditions (when they say 'near mint' it is literally perfect), and you can ensure all your cards will be real. What really does it for me though is the shipping time. Holy sh*t I order something on a Wednesday and it comes in Friday morning, and that's when I select the cheapest shipping option. I live on the opposite side of the country. I genuinely have no idea how this is even possible.
Melee needs work. Floor judges were confused. Terrible experience in Indy. I've been to dozens of events and I have never experienced anything like this. The head judge was power on a trip. Overruling floor judges that made calls and owned their mistakes. I will no longer support a company unwilling to adapt or admit their program needed work.
This place is really bad, they grade your cards lower than they are, charge more than everyone else and have been caring less and less about the people who show up in their shop person to play or buy. They also changed their website a few months ago, making it harder to browse for things and sometimes harder to find what you need, a site I like to go to which has a much better search area and price is TCGplayer. The employees working the register at the in-person store in Virginia are quite nice which is the only thing saving it from a 1-star review.
Prices are higher than other competitors such us TCG player and Card kingdom. There is also little to no inventory in the, "The world's largest Magic to Gathering store," and has no cards to sell.
The shipping was on time, however, the cards weren't as described. A lot of NM/M I ordered were either SP/MP (white scuffs on the card) and some were even HP (white scuffs and scratches all over the card). The pricing was more expensive than other stores so I expected better quality. I can't imagine what their SP/MP/HP looks like since I order all NM/M. I tried contacting their customer support to inquire about this problem and they acted oblivious about the issue telling me that I was wrong or don't know anything. Won't be buying from them again. The plus side is, their site is good as a reference for prices, but aside from that, I would definitely not recommend buying from this store.
Great selection, great choices, great prices. Unless you want to order something. I tried to order something and they emailed me cancelling my order without refunding me, and telling me it was cancelled because my shipping address wans't the same address as the one registered with my credit card. Which it ABSOLUTELY was. So I gave them the old address that was registered with it, and they told me "It appears *insert address I originally gave them* is the address with your bank account, however, we'll ship it to *insert address I gave them after they told me the original address was invalid*
So you couldn't ship it to me originally when my address' were the $#*!ing same but now that they're different you're totally on board to do it? And give me the product I bought? Yeah no thanks. Don't $#*! around with this $#*! if you've got somewhere better to buy it from locally. Their service SUCKS.
Good price, they keep cards in stock, but horrible customer service. Order was lost and haven't gotten an update from them in a week and a half. Was not a cheap order and they have not been willing to work with me. Recommend checking local card shops before you waste time and money on this site.
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The Star City Game Center is the premier hobby gaming store in southwest Virginia!
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