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Staples CA has a rating of 1.7 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Staples CA most frequently mention customer service, next day, and business days problems. Staples CA ranks 73rd among Printer Ink sites.
No positive highlights yet
Well trained staff in solutionshop. Employee Eden was so professional and helpful in filling my order.
You buy time on cards that don't let you use the full amount! So they keep YOUR monies. Then the screen keeps telling you how much time you have so you have to stop what you are doing and click the ok or it won't let you continue, which cits into your time which now costs more money. Then there's little support from the staff who treat you like you are a nuisance. Then it times you out, with monies left on your "staples card" which you can never use! Then you have to start all over, absolute rip off! Staples should be ashamed of themselves! Complete JERKS!
I don't know why Staples has so many bad reviews. I cannot complain at all. Everything I ordered online from them came very fast and their products are excellent. Never had a bad experience. Customer Service was very helpful with returning an item I had ordered by mistake. I recommend Staples any time.
Products used:
Case for Motorola Cellphone
I frequently use the Staples store at Yonge and Eglinton, and the staff have always been wonderful. I went in last week to have my QR certificate laminated, and Jairo helped me. He was warm, kind, and very efficient. He made the process very easy for me. It is always a pleasure to visit this store. It is clean, well stocked and the prices are very good. However, the main reason I choose this store is the amazing staff, like Jairo. I am very grateful to Jairo, and to all the staff for their ongoing help and support.
I ordered a chair on Staples.ca, and it showed as "available". Actually it was out of stock. In order to let me place another order for a similiar product, they offered me a coupon for $25.
The coupon value was promptly refunded to my card and the chair that i bought was as good as the one before or better.
Great customer service, prompt replies to my queries and polite manner! It was such a pleasant experience! Thank you!
Tip for consumers:
If a product is really available or not.
Products used:
Computer Chair
Well trained staff in solutionshop. Employee Eden was so professional and helpful in filling my order.
Staples approached to me quickly after I expressed my issue on social media. They apologized sincerely and issued a partial refund for the phone.
I purchased an Iphone 8 from Staples.ca on Dec 2019. My iphone's camera broke down in July of this year and I attempted to have this iphone repaired with Apple under manufacture warranty. However, I was told by apple support that my phone was activated in 2017 and had been out of warranty for over 500 days. I was shocked and explained to Apple that the phone was purchased in 2019, not 2017. Apple support said if I could submit them an invoice with my serial number then they could perhaps claim my warranty. I obtained an invoice from Staples and sent to Apples, but they were unable to claim my warranty. They explained to me that since the phone was already activated in 2017, they cannot validate a secondary warranty as I'm the second owner. Apple explained to me that the phone was either a refurbished or a returned product. When I purchased the phone there was no indication on Staple's website that the phone was refurbished. I also paid for the price of a new phone. I approached Staples and they claimed the phone was new. I escalated the issue to a manager and I requested for a money back for my phone as it's unfair for me to pay for a refurbished phone for the price of a brand new phone. The manager said they would do some investigation with their vendor and will get back to me in 2-3 days. After 8 days of numerous attempts to contact Staples, I finally heard back from them today. The wrote me an email and indicate 1) I never claimed a warranty with Apple, which is false. I tried to claim warranty with Apple but I was denied. 2) Based on my serial number Apple never sold a phone to Staple's vendor, so I didn't purchase the phone from Staples.ca. I was shocked that they would respond me in this way. I have proof of purchase in my email that I bought this phone from Staples.ca. Staples will not issue a refund for the phone and asks me to repair the phone at my own cost. Staples sold me a refurbished phone but refuse to take the responsibility and since then they've been ignoring my calls and emails. I cannot believe that such a big company would treat customer in this manner!
GOOD PEOPLE AND EASY TO WORK WITH... MAYBE SOMETIMES. CALL THEM CHECK THEM OUT
I deal with the people in south keys location, I been dealing with them for the last 12years I never had any issue with them, always they have solution for any problem
I recommended this location
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