Staples CA

I chose the wrong pick location for my inline order, I realized seconds after the submission. I called many times and I sent many emails. It's been over a month and the problem wasn't resolved and the ticket was closed. What a shame.

Called to get a price match against Bestbuy.ca as there is no bestbuy in the city I live in so thought I would take advantage of the discount on toner for my laser printer, spoke to a person and they put me on hold for almost 45 minutes then told me they would not price match. Good thing I bought $1200 in toner at the same time thank you but no thank you staples.

Their sales are mostly useless as they generally start out expensive and moreover conditional, excluding many items. The website is pretty slow, filled to the brim with scripts and items available to be added to cart are actually out of stock or in very limited supply. Their in store pickup system can't coordinate well with their storefront, as they held an item on order for a week without any notification. Their in-store return is fairly painless, however.

They post lead time and when you call they make up info without checking. Was told two day for delivery and it took three weeks. When we called after a week they said another two days. We called after two weeks to cancel the order and they said you cannot cancel as the order is on the way. We sourced from another supplier and do not require any more. They blame a supplier, but I bought from Staples! Staples, take some responsibility. Your web site still says two days. Save aggravation and avoid.