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Stackry has a rating of 4.4 stars from 19,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options, and easy process. Stackry ranks 1st among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 days
I use for to be able to receive goodies from my favourite author who doesn't post directly to England. Stackry are good at keeping me updated on all aspects of my parcel. They let me know when it has arrived at the locker, along with if it needs repacking or not. They are honest. Have received a few items this way and highly recommend
Stackry is a well known organisation among the UK comic book scene for how affordable it can make shipping multiple comics from the US to the UK in comparison to using other postal methods. With their consolidation options and the care they take in packing your order I can see why they came as highly recommended as they did. On this first package alone I have saved over $110 in shipping costs and received my package in under 2 weeks. What an absolutely brilliant service, thank you very much!
Good except was no info or warnings about postage costs for restricted items being so high. Even asked support and they did not say anything... Needs to be more upfront on costs
On my iPhone message alerts that appear at the bottom are overlapped with the customer service blue banner so you can't read what it says.
Hi Pablo. Thank you for your review. I am sorry to hear that you ran into an issue using our website. We would like to investigate the issue further. Please email us at support@stackry.com Attention to Veronica. Thank you, and I hope you have a nice day ahead.
Caution the price of consolidation. You don't get an estimate so once it's done you just receive an invoice which was very high in my case due to heavier items.
To access items currently not shipping to Australia
Personal preference
Hi Phil! Thank you for your review. I am sorry to hear that you ran into an issue with our pricing, but glad we were able to help you get items you cannot buy in your country. The prices are based on the size and weight of the package. Upon review of your shipment, I see you shipped drinks which can be heavy. We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. If you ever want to give us another, try, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. Thank you, and I hope you have a nice day ahead
Everything is in place, the tour guide is super handy and the support department is responsive however the absence of cheap shipping options, like the USPS's small package international shipping, is a major factor for my intentions to reuse your services in the future. Every available option for a shipping scenario like the above, price wise, is just unrealistic...
Hi Giorgos! Thank you for your kind feedback about our service. We are very sorry to hear that you were not happy with the cost of our service. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value by consolidating multiple packages into 1 shipment to save on shipping versus sending smaller packages 1 by 1. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
I find the service very good although Walmart don't recognise the address anymore so won't ship my items to you. It's one of the main reasons I started using Stackry which is disappointing.
HI Jeremy. Thank you for your review. Sorry to hear this. Stackry receives multiple packages from Walmart daily, so we are unaware of any issues with this retailer. Please feel free to chat, call, or email us at support@stackry.com to discuss further. Thank you and have a nice day.
Always good service. Helpful staff when I have had issues over shipping.
Love the service, very helpful and prompt delivery :)
The Shipping Form does not scroll properly on my computer screen and I have to zoom out the screen to be able to complete the form. Also, the shipping address does not record my state correctly. In the input form, it shows "New South Wales" but in the final address, it shows "NS", missing the "W" character. Although it should be OK as long as the postcode is correct but this needs to be fixed.
Hi Harry. Thank you for your feedback. We value your comments. Upon review, I do not see you contacted customer service regarding this issue. Please chat, call, or email us at support@stackry.com to discuss further and you’ll be helped by the best customer service team in the industry!
I found your site difficult to navigate. Support was good but it took 24 hours to get a response every time I ran into a glitch (there were many). I am disappointed that you so not ship by USPS International Priority which is cost effective and reliable.
Hi M.O. Thank you for your feedback. I am sorry to hear you ran into issues using our website. We also have live chat for between 9am-4pm Monday through Friday for quicker communication with our client support team. Please email us at support@stackry.com. Attention "Veronica" if you wish to discuss further.
My experience with the website was quite glitchy. I had a few issues on different devices that made navigating the site tedious at times.
Other than that, this being my first order with stackry, naturally I had some questions about how they operate. Unfortunately, I couldn't get all the answers I needed from customer service before needing to ship my order on this occasion.
I will say, the consolidation service in particular, is a little different to what I expected. You're limited in options of how you can consolidate packages in your order and I later realised the $2 consolidation fee applies per package and is not fixed - my mistake.
My order has now been shipped. Hopefully it arrives safely, as though I opted to keep the original packaging, I've since read this doesn't include the bubble wrap/protection in the original packages if you choose to consolidate. This was disappointing and feels wasteful. I didn't know the only protection would have to come from opting for their own bubble wrap/fragile labels for the extra cost. It felt like an unnecessary expense to pay to replace bubble wrap with bubble wrap so I didn't opt in. :(
Hi D.W. Thank you for your feedback. We are very sorry you ran into an issue using our service and reaching client support. Stackry customer service can add special instructions to your order. We are available by telephone and live chat, Monday through Friday from 9:00AM to 4:00PM EST. You may also email support@stackry.com for non-urgent issues. Upon review, it looks like you emailed Friday night after hours, and Stackry is closed on the weekends. This caused the longer than normal response time. Please accept our apologies for the delay. You have 45 days free storage with our service, so hopefully that should give you time to reach out. The standard consolidation is $2.00 per package, but that fee is capped at $25.00. So for example, if you consolidate 20 packages, the price does not exceed $25.00. With the standard consolidation, additional packaging material will be added to protect your goods if needed. Our goal is to pack efficiently while still protecting the goods. If you are shipping glassware, pottery or any breakable items, it is best to select one of the extra bubble wrap options. Finally, Stackry will discard the shipping boxes by default during a consolidation. When you selected to keep the "product packaging" that means the staff will retain all manufacturer packaging. For example, a shoe box or packaging the items arrive in as if you purchased it from the store. I hope this helps clarify things a bit for you. We hope to use your comments to improve on the process for other new clients! Thank you and have a great day ahead!
I have a window in the bottom left of my screen (aivo) that continously shows a loading circle but doesnt load anything. This forced me to switch to desktop, as it blocked nearly the entire screen on my phone. Also i was charged a 5$ "Bad Address Fee" and dont know why
Hi Robert, Thank you for your feedback. We appreciate it! I spoke to IT about the issue you are describing and they have asked for a screenshot of the problem. If possible, could you please email a screenshot to support@stackry.com Attention "Veronica". As far as the $5.00 bad address fee, that is charged when we receive a package for you with incomplete information. Your most recent package did not contain the unit/locker number, so the receiving team had to manually locate your account to place the package. I am sorry for the inconvenience.
I've been using Stackry for numerous shipments, and I'm pleased that such a service exists. However, it does come with a high price tag that I'm willing to pay, but I'm not really happy about it. One thing I would love Stackry to do is to advise customers about the destination's customs restrictions. It would save me some money if I knew beforehand what I can and cannot ship. I had to return several packages, leading to extra costs that could have been avoided.
So far, the customer service has been always excellent!
It seems well known, trustworthy and is located in am area without the sales tax.
Hi Sarah! Thank you for your feedback. We appreciate it and will use it to improve the customer experience for our clients. Stackry customer support does have general knowledge of what can be shipped to each destination and can supply restriction lists per country if needed. The problem is, the rules change so quickly, so it is always best to check with your local customs office before importing. Sorry to hear some of your items were returned. If you would like to discuss further, please email us at support@stackry.com Attention to "Veronica". Thank you, and I hope you have a nice day ahead.
Frustrating - message received that I my package had a bad address and a $5 admin fee and yet all documentation confirmed with screenshots indicated that there was nothing wrong. Lots of 'upgrades' which cost additional money. My first experience with stackry so I don't want to be judgmental. I do like the fact that they provide photos of goods received.
Hi Lois. Thank you for your review! We are sorry for the trouble you encountered using our service. In review of your account, I see your most recent package did not include your assigned locker/unit number. If a package arrives with an incorrect or incomplete address (for example missing locker number or an unknown or misspelled name), Stackry will try to determine which client it belongs to. If Stackry is able to determine the owner of the package, it will be entered into the correct locker and we will charge the above fee. I refunded this fee to your account as a one time courtesy! Please use this refund towards your next shipment. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
2lb package for $48.99 I have to pay double in my currency, please lower your shipping cost, if i'm to continue shipping with Stackry, make it affordable.
Hi Edwin! Thank you for your honest review. We are very sorry to hear that you were not happy with the cost of our service. I see you shipped one package. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. You have free storage for 45 days to store up your orders! Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
I'd say overall this company is great but the price of shipping a perfume was way too overpriced compared to big department stores
Only so much they can do, but friendly
Hi Jessie, Thank you for your kind review! Although, I am very sorry that you were not satisfied with our pricing on this shipment. Sadly, because it was a dangerous goods shipment, there are many international shipping regulations Stackry has to comply with to ship perfume. The rules requires us to use a certain box size to affix the special hazmat labels to. Many of our economy shipping partners do not ship perfume. These are some of the reasons why it is more pricy to ship perfume. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us.
If you would like to discuss this in more detail, please email us at support@stackry.com and attention your email to Veronica. Thank you, and I hope you have a nice day :)
It's not clear whether or not I'm going to be charged for customs upon arrival. Additionally I was expecting lower shipping rates...I don't think I will use this service again...
Hi Felice! I hope you are doing well. Sorry you found our service confusing and expensive. We appreciate your feedback. I do not see where you contacted client support regarding these issues. Please note, your customs calculations are specific to your country. For Spain, you pay Stackry for the shipping costs and based off of the customs values you add to your items / packages, the carrier you select (FedEx, DHL, USPS, etc.) collects the duty and customs payment from you. Every country has their own specific import taxes, so one country may have no duties and taxes charges, and another could be up to 30%. To add on to this, some countries tax differently based off the commodity. It is best to check with your local carrier or customs office to confirm. Currently, there are a few destinations where Stackry collects the duties and taxes. See this link for additional information: https://www.stackry.com/en/duties-and-taxes. We would love for you to give us another try. If so, and you have any questions, please email us at support@stackry.com and you will be helped by the best customer service in the industry. Thank you and have a nice day.
Consolidation process did not allow me to send some of my orders back into my locker for future consolidation and shipment. Limited shipping options due to order items having Lithium batteries. Otherwise all good.
Hi Derrick! Thank you for your review. I am sorry to hear that there was a problem with your shipment. Once we split items, we can send the remainder back into your storage with customer service intervention. We would like to investigate the issue further. Please email us at support@stackry.com. Attention "Veronica” Thank you, and I hope you have a nice day ahead.
I would prefer other shipping options for heavy items even if it will take a month to deliver. It has become unjustified to buy items from USA as the shipping costs are very high
Thank you Khalid for your review. I am sorry you were not happy with the options provided for heavier packages. Our slower shipping partners have size and weight restrictions, so this tends to be reason why the economy carriers were not available to you. This is great feedback for us and I will make sure it is passed along to the appropriate department. ✅
Fast compared to other package forwarding companies and price is acceptable
Scrolling isn't working probably on android phone. Can't input gift on customs form. Otherwise not too bad.
Hi Martin! Thank you for your review. I will make sure this feedback is passed along to the appropriate department. :) One thing to mention, the description "gift" is not sufficient for customs. It is best to list what the actual item is. Thank you, and I hope you have a nice day ahead.
I really don't understand the need for the extensive "tour" of this easy to use app. And after all those 15 steps there is a "start tour" button on every page, more prominent than the "next" button. I feel treated like an infant.
Thank you for your review. That is not our intent and we apologize! This is great feedback for us and I will make sure it is passed along to the appropriate department. ✅
OK so far. Cost could be better and out of 4 consolidated packages so far there has been 1 item missing.(seems to be a common issue when you don't pay extra for the photos of the package). Refund was given since it was below 100. Good communication though.
There is a huge difference between the actual and billable weight. Way too much of a money grab.
First time order. I currently use MyUS. I like the service with Stackry, but the consolidation fee is not good. I'll prob continue to use MyUS.
I have not been here for a while. Compared to the older system this one is awfully clunky - offering tou etcrs and things. Worse, with firefox with unix *always used to work* the screen for putting in customs on each field wont scroll to show more than 2 things!
Hi Ian! Thank you for your review. I am sorry to hear the website is not working properly. If possible, please email us a screenshot of the issue to support@stackry.com "Attention Veronica". We will make sure this feedback is passed along to the appropriate department. :) Thank you, and I hope you have a nice day ahead.
Great - as always
Filling out form was a bit difficult as it wouldn't let me fill out so took awhile thankyou
Hi Debbie. Thank you for your review. We are sorry to hear you ran into an issue using our service. If you ever want to give us another, try, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry.
My packaging does not has hazmat but still they charged me for handling hazmat, its just car parts
Hi Azzan. Thank you for your review. I am sorry that you were not satisfied with our pricing on this shipment. I took a look and can see that it was a dangerous goods shipment, due to the alcohol wipes being shipped. Sadly, this product is flammable. Next time, please reach out to customer service to discuss what is deemed "HAZMAT". Customer service can look into it for you and remove the product from the shipment if needed. Please email us at support@stackry.com if you have any additional questions or concerns. Have a great day!
Surpised that my package did not come in at lower shipping cost. Why was 1lb weight doubled to 2 lb? Was expecting $15 based on Stackry estimate, was $20.
Your shipping prices are way too expensive compared to other competitors. Probably the last time I use your service
Hi Franco.
We are very sorry to hear you were not happy with our prices. International shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value in our service by consolidating purchases from different retailers into 1 compact shipment to save on shipping many smaller packages. Also, we do not charge any membership or receiving fees and offer free storage on any package for 45 days, not to mention 0% state sales tax on every package shipped to our warehouse. We do appreciate your feedback and hope you give us another try one day.
Thank you and have a great day ahead :)
Shipping charges have increased dramatically over the past year. The service itself is first class, quick and pain free. Well done in all aspects, just mind the charges.
Gain trust and grow your business with customer reviews.
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Hi Anne, We are very sorry you ran into an issue using our services. We do appreciate your feedback. I understand your frustration. I took a look at your account history and see the shipment was more expensive because it contained essential oils which are flammable. These are classified as a dangerous good. Due to international regulations, shipping essential oils and other flammable items requires Stackry to use a certain box size and it limits the economy carriers offered. If using us in the future, please don't hesitate to send us a product link, so we can help determine if an item will be considered Hazmat. We are available at support@stackry.com, or live chat. You may also read more about common Hazmat products here: https://www.stackry.com/en/hazmat. If you wish to discuss further, please email us at support@stackry.com attention to "Veronica". Thank you and have a great day ahead!