• Spotify

Spotify

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Overview

Spotify has a rating of 2.9 stars from 238 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spotify most frequently mention customer service, credit card, and family plan problems. Spotify ranks 4th among Music Discovery sites.

  • Service
    72
  • Value
    70
  • Shipping
    24
  • Returns
    25
  • Quality
    68
Positive reviews (last 12 months): 28.2%
Positive
11
Neutral
2
Negative
26
13
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Apps suck, customer service sucks, Dan Ek sucks, everything sucks about Spotify!
How would you rate Spotify?
Top Positive Review

“Your Personalized Music Streaming Service”

Rekhmir S.
4/2/24

Spotify is my personalized music streaming service, offering a vast library of songs, playlists, and podcasts. Whether I'm working out, studying, or relaxing at home, Spotify has the perfect soundtrack for every moment. I appreciate the personalized recommendations and curated playlists, as well as the ability to create and share playlists with friends. The premium subscription is well worth it for the ad-free listening experience and offline downloads.

Top Critical Review

“BAD BAD BAD CUSTOMER SERVICE”

ur homie g.
4/2/24

This company is so bad in so many ways, especially customer service. I was originally signed up for a 3 month premium trial, which led to me cancelling the trial after 2 months and a half. However, the premium was still active for some reason and I was charged $11 for no reason. I reach out to them A DAY after my account was charged, and they tell me "give us screenshot of you cancelling the trial" or "since you never cancelled according to our records, we cannot provide refund". Which is stupid as I remember cancelling my trial so this is obviously not my fault. Nevertheless, I only used spotify less than 10 times the past 2 months and I reached out A DAY after this was charged, so for a big $#*! company to be acting this stubborn over a $11, I just know I will never be back. Youtube music is better you guys, with all the unreleased which spotify could never anyways.

Reviews (238)

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Reviews that mention popular keywords

customer service (20)
Thumbnail of user rekhmirsorgaardketn
15 reviews
0 helpful votes
April 2nd, 2024

Spotify is my personalized music streaming service, offering a vast library of songs, playlists, and podcasts. Whether I'm working out, studying, or relaxing at home, Spotify has the perfect soundtrack for every moment. I appreciate the personalized recommendations and curated playlists, as well as the ability to create and share playlists with friends. The premium subscription is well worth it for the ad-free listening experience and offline downloads.

Thumbnail of user ridaartunumcu
7 reviews
0 helpful votes
March 23rd, 2024

Spotify is my preferred music streaming service for its vast library and personalized recommendations. I love the curated playlists and the ability to discover new artists based on my listening habits. While the free version comes with ads, the premium subscription is worth it for uninterrupted listening and offline downloads. Spotify has become an essential part of my daily routine.

Thumbnail of user mertensdries727
8 reviews
1 helpful vote
March 23rd, 2024

Spotify is my go-to music streaming service for its vast library, personalized playlists, and user-friendly interface. I love being able to discover new music based on my listening preferences, and the ability to create and share playlists with friends adds to the fun. The premium subscription is well worth the ad-free experience and offline listening capabilities.

Thumbnail of user soumyaranjanbehera100x
27 reviews
0 helpful votes
April 23rd, 2024

Spotify for Artists has been an invaluable tool in helping me connect with my fans and grow my audience. The platform's user-friendly dashboard provides valuable insights into listener demographics, streaming trends, and playlist placements, allowing me to tailor my marketing efforts and reach new listeners. I appreciate Spotify's commitment to supporting independent artists, as seen in its artist-friendly features and promotional opportunities. Moreover, the ability to pitch unreleased music to Spotify's editorial team and access to Spotify's playlist submission tool have helped me gain exposure and increase my streams. With Spotify for Artists, I feel empowered to take control of my music career and reach new heights of success.

Thumbnail of user adeelfaiza86
2 reviews
1 helpful vote
November 21st, 2023

Spotify stands out as a top-tier music streaming service with its vast library, user-friendly interface, and personalized playlists. Despite minor drawbacks, such as audio quality variance and download limitations, it remains a go-to platform for music enthusiasts.

Thumbnail of user s28320299
29 reviews
269 helpful votes
March 4th, 2023

Spotify is a great podcast for those who want to listen to music on the go. For about $10 USD a month you can get the Spotify premium subscription. This subscription allows you to download songs, so you can listen to music in places where there's no service (airplane, rural area, sometimes office/school). Would recommend!

Tip for consumers:
Try it, it’s an excellent podcast!

Products used:
Device and headphones/earbuds

Thumbnail of user vonsl
6 reviews
0 helpful votes
September 16th, 2023

Nice source of music and not just music. I can even listen to various podcasts with Spotify. Since Joe Rogan came here it has become more than just a music streaming platform for me.

Thumbnail of user henriqueoli2411
1 review
0 helpful votes
May 17th, 2023

Allen D. Was extremely helpful and an amazing person, I had problems with a promotion and billing and he was able to help me with fast replies, this man needs a raise amazing work and I'm pretty sure everytime i contact support i get picked up by him, always helpful! Thank you!

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Thumbnail of user lorenam115
10 reviews
0 helpful votes
April 11th, 2022

So pleased with your incredible service. Due to it I can find any song I want! Premium version is almost perfect! Millions of thank you!

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Thumbnail of user juliar664
1 review
0 helpful votes
April 27th, 2023

Please …. The only place I can listen to hard rap and brown noise at the same time…. I love to make playlists, but I hate when people follow it I'm so scared of the public. I wish they didn't change the heart to a plus sign so I could love my songs instead of just plussing them. Also they never help discover new music that I like- it's always new music that I hate.

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Thumbnail of user gabbyh23
2 reviews
0 helpful votes
April 18th, 2023

I love the app it's so cool to listen to music that's for free! I and all my friends have it! It's a must-have I insist you get it!

Quality
Thumbnail of user casperv3
13 reviews
9 helpful votes
July 13th, 2023

I recently noticed that besides the music, the app offers additional information about the artists.
For example, you can see the schedule of upcoming events or concerts.

Thumbnail of user justinb1390
2 reviews
0 helpful votes
March 5th, 2023

I'm not kidding. These guys did an amazing job helping. It was clear to me that I was talking to a real person who actually cared.

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Value
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Thumbnail of user 23hallb
1 review
0 helpful votes
April 27th, 2023

They are hard to understand what they are saying especially when a High school student trying to do school assignments

Products used:
online

Thumbnail of user davidg4970
1 review
0 helpful votes
July 5th, 2022

Spotify has evolved from a repository of my personal favorites to something much more complex in recent years. The suggested songs "based on my playlist" and "enhance" feature have allowed me to find new interesting songs I hadn't heard before. I do think the algorithm still tends to pigeon-hole me somewhat because I have a lot of 80's and 90's music. I don't necessarily want to hear more 80's and 90's music, I lived through it and know what's out there. There is just a lot of 80's and 90's music in my playlist because there was more good music then. Good music now as well, just fewer songs. Most are highly produced and market tested, not original. Please, Spotify, realize I just like solid songs! All in all though, Spotify is great

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Value
Quality
Thumbnail of user s.lynnbyrdr
1 review
0 helpful votes
March 5th, 2023

Big blue thumbs up forever,

S.LynnByrd

PostScript 41 characters required by the PC magazine review team of people working together.

Products used:
Whatever you all want to read.

Service
Value
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Thumbnail of user angelor69
3 reviews
0 helpful votes
January 3rd, 2022

è facile è imperdibile è INCREDIBILE tutta la tua musica in un solo posto da condivide e condividete. YOGYETY

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Thumbnail of user jessicar1045
15 reviews
51 helpful votes
May 25th, 2021

Well, i am officially a Spotify fan ;)) I live all day listening to music and this app brings me everything Fits any mood

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Thumbnail of user keithg557
1 review
0 helpful votes
May 23rd, 2022

The premium is the way to go, and definitely worth the money. The option to download the music you listen to directly to your PC/mobile device allows you to still listen to your music without constantly streaming. Music is always current. There are no limits on what you can download or listen to.

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Value
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Thumbnail of user maee26
7 reviews
0 helpful votes
November 5th, 2022

You can find here your favourite music.It's easy to use and it's cool that you can try it for free to see if it's worth money

Thumbnail of user josem681
1 review
0 helpful votes
June 12th, 2020

The best streaming music, video and podcast service today. With Spotify I feel very comfortable, I really like this site a lot, I like its style and operation. All music from around the world wherever it is.

Thumbnail of user sharonb2147
2 reviews
0 helpful votes
January 27th, 2022

I have enjoyed Spotify for 10 years and have built a considerable Playlist. Kudos to Spotify for standing up to a new breed of bullies trying to take over the country!

Thumbnail of user biankas3
81 reviews
62 helpful votes
September 13th, 2020

I adore spotify. Have all my favorite music that I can listen to in one place. Very easy to make playlists. And you can follow people as well.

Thumbnail of user hoodede
72 reviews
27 helpful votes
May 30th, 2021

I love using spotify as it has such a wide range of music! I have the premium version, which eliminates ads and has unlimited skips. You are able to listen to other people's public playlist, or create your own, which is perfect!

Thumbnail of user moosies
3 reviews
6 helpful votes
November 2nd, 2022

I have always had trouble organising my music collection. I am just overwhelmed by how great this service is.
I have a world of music at my finger tips!

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About the business

Spotify is a digital music service that gives you access to millions of songs.

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