Spotahome

This company is total scam. Please don't waste your money for this website and just remember that they will take so much money and don't give you back. Their cancellation service is awful and total Fraud. Even landlords don't pay your deposit back at the end of contract. Be careful

I booked and apartment via Spotahome and after having paid, I found out that:
1) Landlord demanded 250 euros extra deposit,
2) Adress cannot be registered even though the listing said "possibility of domiciliation: yes",
3) Landlord requested a registration fee,

Landlord's rental contract included unfriendly clauses such as
1) Tenant is responsible for repairing windows whatever broke them
2) Tenant is responsible for any damages due to a theft or an attempt of theft
3) Tenant is responsible for vandalism by a third party
4) Tenant can be evicted in one week
5) Tenant will pay a six-month penalty for cancelling the contract (a fixed term contract for the duration of three months)
6) No compensation even if the apartment is under repair work for the whole duration of the lease
7) Landlord has the right to evict any visitors – so your mom cannot visit you.

In short, the contract was unacceptable.

Landlord was unwilling to make any changes to his policies. None of the policies were listed on Spotahome.com. Spotahome was unable to solve the issue. They were also unwilling to refund anything.

So in the end, I did not get an apartment and lost 2202 euros.

I am not saying Spotahome planned for this, but their business model (lack of transparency on landlord policies combined with strict cancellation rules) allows situations like this to occur.

They claim to be "honest renting experience" and to have gathered "all the information one needs to make a final decision". These are simply false statements.

Our experience with Spotahome was very traumatic. After the landlord refused to give us the keys of the property we spent over a week spending money on hotels waiting for the so called "guarantee" that Spotahome offers. We were not refunded the sum we paid, telling us that the landlord will give us the keys. He did not. Spotahome than procedeed to delete our reservation from their system. We will start legal procedures as soon as possible. I really wished we read the hundreds of reviews that other users have posted before using their service.

I reserved a place through Spotahome, but shortly after, I found another offer on a different website that was much closer to where I intended to stay in Porto. Attempting to cancel my booking with Spotahome within 24 hours, I discovered that it was one day short of their 60-day cancellation policy. Despite my efforts, they declined to refund my deposit in full, resulting in a loss of $723 USD. Be cautious when booking with Spotahome, and ENSURE you're absolutely certain of your booking details beforehand or you will lose A LOT of money when you cancel, my bank could not even get me a refund.

We rented an apartment in Madrid for out daughter's semester abroad thru Spotahome. They "verified" the property (stating that they guarantee all of the amenities are present), and in fact it was a lie. The place is terrible - really expensive, landlord is incredibly difficult, and the amenities listed as verified on Spotahome are not there. I have reached out to them thru their portal (which is the only way to get in touch) and have had no reply - they state on their site that "You will have a contact person who will handle your case from start to finish" - THIS IS A LIE. Don't use the service, it is a scam.

I had a very bad experience with them. Be very mindful about purchasing and apartment or room or bed. The slightest human error that you make and they'll take advantage of that. Landlord said it was a room, and it ended up being 700 euros for a bed. They didn't put that on the title, and it wasn't until later that it was a bed and sharing room with a stranger. Spotahome never offered help. And I left a review in trustpilot and guess what? Spotahome took it down because "it wasn't a genuine experience". My bank didn't want to help. And PayPal said the seller had the right to take the money.

From the state of the appartement? Dirty as hell, no bed, had to sleep on the coach for 4 month!(totally different than in reality). The landlord? Lier, thief, dishonest, sexiste, but with a big smile to steal your deposit after you leave. Check in? NO and arrival 3 days late. Check out? No and 3 days earlier! Spotahome? 10 Replies saying it's normal and 0 help for NOTHING. The ref on the appartement; 463W53-NZ

Alert to all spotahome users. I booked a room on August 29,2024 for 550 euros and they took 309 euros as service fees. But the landlord delayed the check in I couldn't check in on September 1st. So I had to find another flat in emergency I booked another apartment with another reputable site the same day and checked in. So as I did not check in I deserve at least the refund of the 550 euros representing the first month payment rent paid in advance. Spotahome the scammers refuse to refund the monthly rent and the service fees. First there is no service granted because I didn't check in. Second I never signed the contract with the landlord as he postponed the check in so there is no engagement I even have never ever put my feet my feet in the room. Bit despite these scammers refused to refund and decided to keep the money. I contacted them and their customer support named Daniela said we keep both 550 and 309 euros I lose all with no service granted no room rented. Be away from the scammers and please pass the message to help others protect themselves against these money vampires, stealers, frauders, layers. Join the reddit r/scamcompaniesreports to view scam companies like spotahome and share to protect others.

Hi,

I rented a room through spotahome. The apartment fit the description of the photos on the site. However the landlord was horrible he drafted a contract where he restricted me from using the apartment specific hours. Also the landlord was rude disrespectful I tried to contact spotahome. They refused out right helping me after 24h, we won't help you! The landlord took my deposit also.
Do not use this site!

They will ask for a lot of financial information. Once they get your financial information they will nickel and dime you. Read their fine print carefully. Spain is notorious for financial scams. Read the reviews…BUYER BEWARE

I was totally scammed by this company.

When you initiate a booking request to an apartment on their website they ask you to provide your Credit Card full information for verification promising that nothing would be deducted till the owner receive your ID, salary slips and many other documents that they have stated on their site.

Till you provide this documentation the Tenant and owner has the full right to withdraw from this agreement for whatever reason they have (e.g finding a better apartment).

In my case, once I provided my Credit Card information they immediately charged me with the full amount without getting any documentation from my side depriving me from my right to cancel during this period of providing my documentation.

I have contacted them making it clear that they are going against their own policy but they refused to give me a full refund.

Clear scamming, fraud and unprofessional acts.

Terrible customer service. There is no response and there is no replies to inquiries. It is impossible to view the contract before the first rent payment is deducted from the credit card, and the fact that you have a problem with several clauses in the contract is not a reason for them to cancel the deal. In the end we did not sign any contract and despite this we paid an unnecessary one month's rent. From that moment, no one in customer service responded to our complaints.

I tried to request information through their website and it was difficult to contact them. I was interested in a house but they had uploaded a video old from 2017 and I wanted to ask if there were any updated photos and videos. Too complicated, I couldn't find a way to contact them which made me give up. I don't consider it reliable so i deleted from my options to find an apartment via this company.

Stay away from Spotahome as they will do everything to cheat, to lie, and to intimidate customers. Never trust any policies they claim as they will never honor their policies. Save your nerves and money.

To avoid unexpected and unacceptable payment, you can contact your credit card company by saying you got scammed by someone and the company withdrew money without your consent.

I contacted their customer service and nothing worked. So I used the method above and successfully got a full refund from them. You will need to sacrifice your spotahome membership but still worth it.

Avoid this company at all costs
Avoid this company at all costs, they are unethical and unprofessional and their landlords are dishonest and deceitful. Our son was pressured by spotahome into paying a security deposit to a landlord in Barcelona which should not have been paid until arrival and the landlord is now refusing to return it leaving a student 1200 euros out of pocket and subjected to abusive emails. To make matters worse they do not have the courtesy to respond to emails.