Spin Master

We travel to Chicago a lot as we live in Madison and a visit to the Marbles store in Michigan is absolute. The variety of different games and toys for both children and adults is absolutely amazing. The first online order was made by us and we recived the package in two days. Very satified with them

Imagine it's Christmas and your 2 y/o gets an amazing Prayer Bear. She's instantly in love with it, leaving all her other favorites behind. She won't do anything without her new bear. Then the bear stops working less than a month later. Eager to get her bear fixed/replaced I contact Spin master with my problem. They advise to send proof of purchase and they will get it taken care of. Do as I'm told only to be met with sorry we don't have it anymore let us offer your daughter something else. I explain to them why something else won't work, I explain the attachment to the bear for my daughter, they then offer me 2 new animals. They apparently aren't listening or have never had a kid bc their solution isn't viable when my is attached to what she had not what they are trying/want to give her in replacement. Some might say well at least they offered you something but something that isn't her bear is actually nothing so they offered nothing. I explained the bear is still available at many retailers yet there is nothing they can do to stand by their product. I will end up having to purchase another bear that I hope will last longer than a month. This is the last thing I want to do as there products are unreliable but I don't have a choice when my daughter wants the bear she wants and fell in love with. Founders and all were copied on these emails and nothing. Buyers/resellers beware. Spin master makes crappy unreliable products and does nothing to stand by them. I pray your kids don't fall in love with any of their products because they will soon be disappointed with no resolution.