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Solo Auto has a rating of 1 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Solo Auto ranks 635th among Auto Parts sites.
1998 Jeep Wrangler with bad PCM showing codes for 02 sensor. 02 sensor & loom diagnosed as good by dealer. Vehicles runs. Solo Auto supplied three replacement PCM. Non worked and were returned. On a cold engine the 1st showed codes for high battery temp, air intake temp high voltage, engine coolant temp and throttle position sensor. The 2nd showed no codes, engine would start then tach and other meters would drop out and engine would stall. The third showed no codes - engine would not start. At each replacement the original PCM was re-installed and the vehicles operates. Through this process Solo did not respond to emails and offered no explanation for the defective units. Upon return of 3rd unit I made repeated inquiries for a refund. I got no response. When I called I was told the "girl" was out until 1PM. They promised a return phone call providing status of refund. They did not call. I opened a claim with PayPay. They don't have a leg to stand on and should have just refunded the money. Horrible customer service and obviously poor workmanship.
1998 Jeep Wrangler with bad PCM showing codes for 02 sensor. 02 sensor & loom diagnosed as good by dealer. Vehicles runs.
Solo Auto supplied three replacement PCM. Non worked and were returned. On a cold engine the 1st showed codes for high battery temp, air intake temp high voltage, engine coolant temp and throttle position sensor. The 2nd showed no codes, engine would start then tach and other meters would drop out and engine would stall. The third showed no codes - engine would not start. At each replacement the original PCM was re-installed and the vehicles operates.
Through this process Solo did not respond to emails and offered no explanation for the defective units. Upon return of 3rd unit I made repeated inquiries for a refund. I got no response. When I called I was told the "girl" was out until 1PM. They promised a return phone call providing status of refund. They did not call. I opened a claim with PayPay. They don't have a leg to stand on and should have just refunded the money. Horrible customer service and obviously poor workmanship.
I called to get a pcm and they want to selll me a pcm that is not even for my van, they say it don, t matter, i have been a l4 master auto tech for 40 years and they are full of crap it doe, s matter, they just want the money, BEWARE OF THIS PLACE, SERVICE SUCKE AS DOE, S THE PRODUCTS, TOTAL JUNG
Tip for consumers:
stay away
Products used:
THIS PLACE SUCKS AND THATS THAT
I purchased a ECM for my car and they sent the wrong ECM.
It cost me to ship the ECM back to them for the correct one. They didn't care and they didn't refund my shipping. They should because it was all their fault.
They sent another ECM but it still has a problem...
Now I am having trouble contacting them and they don't reply to email.
Bought Rebuilt Auto Part under warranty. Sent back defective part. Company held the part for weeks, then sent back same part without repairing or replacing it. The guy is obnoxious as well, hanging up on customers who ask for the company to stand behind what they sell
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